{"id":5201,"date":"2018-04-25T11:07:29","date_gmt":"2018-04-25T11:07:29","guid":{"rendered":"https:\/\/www.revechat.com\/?p=5201"},"modified":"2025-10-23T06:00:03","modified_gmt":"2025-10-23T06:00:03","slug":"live-chat-for-sales","status":"publish","type":"post","link":"https:\/\/www.revechat.com\/blog\/live-chat-for-sales\/","title":{"rendered":"9 Reasons Why Live Chat is Most Powerful Sales and Lead Generation Tool"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">What next when your prospects have queries that can\u2019t be fixed by FAQs or product information pages? Live chat sales can help businesses to communicate directly with their prospects in real-time. It turns your website into a lead-generation machine to capture more leads and drive sales.<\/span><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">94% of customers<\/span> <b>who were proactively invited to chat were somewhat or very satisfied with the experience.<\/b><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Lead generation is the process of identifying and targeting potential new customers known as leads with the intention of cultivating their interest in what your business has to offer.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">How does live chat increase online sales conversions?<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Live chat is an untapped potential for your business.<\/span><b> Its use among customers has escalated substantially from <\/b><a title=\"38% to 65%\" href=\"https:\/\/go.forrester.com\/blogs\/16-01-28-online_self_service_dominates_yet_again_why_its_an_effortless_way_to_get_to_your_answers\/\" target=\"_blank\" rel=\"nofollow noopener\"><b>38% to 65%<\/b><\/a><b> in the past few years<\/b><span style=\"font-weight: 400;\">. The growing numbers show that more and more customers are visiting company websites via live chat.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"817\" height=\"417\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2018\/04\/Importance-of-live-chat-live-chat-sales.png\" alt=\"Importance of live chat - live chat sales\" class=\"wp-image-177924\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2018\/04\/Importance-of-live-chat-live-chat-sales.png 817w, https:\/\/www.revechat.com\/wp-content\/uploads\/2018\/04\/Importance-of-live-chat-live-chat-sales-300x153.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2018\/04\/Importance-of-live-chat-live-chat-sales-768x392.png 768w\" sizes=\"(max-width: 817px) 100vw, 817px\" \/><\/figure><\/div>\n\n\n<p><span style=\"font-weight: 400;\">Here are the key ways how live chat increases lead generation.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Convert website visitors into leads<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Live chat is a great option to maximize leads and optimize business return on investment (RoI). It helps in acquiring more leads and of course generates more sales. Online chat tools improve the response time of website visitors and improve the chances of sales.&nbsp;&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Shortened sales process<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Send personalized messages to prospects through <a href=\"https:\/\/www.revechat.com\/blog\/proactive-chat\/\" target=\"_blank\" rel=\"noreferrer noopener\">proactive chat triggers<\/a> who need assistance with the product or price to make final purchase decisions. Live chat for sales\u00a0experience between the company and its audience, helps to generate more leads through customer loyalty.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Key live chat stats about online sales and lead generation<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Here are some compelling <a title=\"live chat statistics\" href=\"https:\/\/www.revechat.com\/blog\/live-chat-statistics\/\" target=\"_blank\" rel=\"noopener\">live chat statistics<\/a> that prove the importance of live chat for lead generation.<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">44% of online consumers say having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer. (<\/span><span style=\"font-weight: 400;\">Digital Marketing)<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Live chat leads to a 48% increase in revenue per chat hour and a 40% increase in conversion rate. (<\/span><span style=\"font-weight: 400;\">ICMI)<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">38% of customers said they had made their purchase due to the chat session itself. (<\/span><span style=\"font-weight: 400;\">Digital Marketing)<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">63% of consumers who used <a title=\"live chat on a website\" href=\"https:\/\/www.revechat.com\/blog\/live-chat-statistics\/\" target=\"_blank\" rel=\"noopener\">live chat on a website<\/a> are likely to return to that site. (<\/span><span style=\"font-weight: 400;\">99firms.com)<\/span><\/li>\n<\/ul>\n\n\n\n<p>Live chat can be used across different industries for different purposes. The different ways<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"#step1\"><span style=\"font-weight: 400;\">Live chat is fast<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#step2\"><span style=\"font-weight: 400;\">Automate your sales leads with chatbots<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#step3\"><span style=\"font-weight: 400;\">Increase your website conversion with automated triggers<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#step4\"><span style=\"font-weight: 400;\">Connect with your CRM tools for sales automation<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#step5\"><span style=\"font-weight: 400;\">Train your live chat sales team effectively<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#step6\"><span style=\"font-weight: 400;\">Capture leads with offline forms<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#step7\"><span style=\"font-weight: 400;\">Use live engagement tools for the complex sales process<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#step8\"><span style=\"font-weight: 400;\">Route your sales chats to the right team<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#step9\"><span style=\"font-weight: 400;\">Use analytics to understand your visitor journey<\/span><\/a><\/li>\n<\/ol>\n\n\n\n<p>Let us discuss the top 9 ways how you can use live chat for your sales and online lead generation process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step1\"><span style=\"font-weight: 400;\">1. Live chat is fast<\/span><\/h3>\n\n\n\n<p><a title=\"Live chat\" href=\"https:\/\/www.revechat.com\/live-chat-software-solution\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Live chat<\/span><\/a><span style=\"font-weight: 400;\"> is one of the popular channels due to its prompt response time. Responding fast is one of the key features of superior customer service. The better and faster your customer service, the more repeat customers you will have and the more sales you will generate.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"569\" height=\"335\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2018\/04\/Live-chat-sales-live-chat-for-lead-generation..png\" alt=\"one of the top 3 reasons\" class=\"wp-image-177925\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2018\/04\/Live-chat-sales-live-chat-for-lead-generation..png 569w, https:\/\/www.revechat.com\/wp-content\/uploads\/2018\/04\/Live-chat-sales-live-chat-for-lead-generation.-300x177.png 300w\" sizes=\"(max-width: 569px) 100vw, 569px\" \/><\/figure><\/div>\n\n\n<p><b>Delayed response time is a major reason, which is <\/b><b>why customers leave your website.<\/b><br><br><span style=\"font-weight: 400;\">Here is how responding faster can impact live chat sales and lead generation.<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Real-time sales assistance<\/b><span style=\"font-weight: 400;\"> &#8211; As compared to reactive channels like phone or email customers need to wait to get a response, live chat provides real-time answers by using canned replies or intelligent routing.<\/span><\/li>\n\n\n\n<li><b>Proactively guide customers<\/b><span style=\"font-weight: 400;\"> &#8211; Engage your visitors and customers by solving their issues or proactively communicating with them via live chat, which shortens response time to customer queries.<\/span><\/li>\n\n\n\n<li><b>Assist to make quick sales decisions &#8211; <\/b><span style=\"font-weight: 400;\">Live chat allows customers to get in touch with the sales representatives and get instant solutions that help in making quick sales decisions.<\/span><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step2\"><span style=\"font-weight: 400;\">2. Automate your sales leads with chatbots<\/span><\/h3>\n\n\n\n<p><b><a title=\"80% of marketers\" href=\"https:\/\/www.forbes.com\/sites\/forbesagencycouncil\/2019\/04\/10\/supercharging-your-business-with-chatbots\/#6407ca267b8e\" target=\"_blank\" rel=\"noopener\">80% of marketers<\/a> plan to start using a chatbot in some way or another by 2023. <\/b><span style=\"font-weight: 400;\">Businesses are deploying AI-enabled <\/span><a title=\"chatbots for lead generation\" href=\"https:\/\/www.revechat.com\/blog\/chatbots-for-lead-generation\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">chatbots for lead generation<\/span><\/a><span style=\"font-weight: 400;\"> to improve sales conversions.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Here are the key ways chatbots boost live chat sales and lead generation<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Bots are <\/span><i><span style=\"font-weight: 400;\">always active<\/span><\/i><\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">AI chatbots are always-on to engage customers by promptly answering sales FAQs. Deploying a sales bot helps you to qualify leads by asking questions from the sales experts. Bots can identify the intent of your visitors and what to present next, which helps in lead nurturing.<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Automate sales cycle<\/span><\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">You can automate your <a href=\"https:\/\/www.leadsquared.com\/learn\/sales\/sales-funnel-management\/\" target=\"_blank\" rel=\"noopener\" class=\"broken_link\">sales funnel<\/a> with chatbots. Bots provide in-depth business information to sales prospects and pre-qualified leads by asking specific questions prepared by sales experts. The qualified leads are then prompted by the sales team for closing sales instantly or schedule an appointment.<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Better return on investment (RoI)<\/span><\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">Bots bring in business opportunities by creating effective chat experiences for your customers. Cost savings of <\/span><span style=\"font-weight: 400;\">$8 billion<\/span><span style=\"font-weight: 400;\"> annually by 2023 through the deployment of chatbots. Leveraging bots is an investment that needs a thorough understanding of the purpose and how it will enrich your overall lead-generation process.<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Pre-qualifying questionnaire<\/span><\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">You should train your sales chatbot to gather information from your leads by asking well-structured questions. Then prepare a list of questions that you would ask new leads. These questions should help identify whether the lead is a good fit for what you have to offer and which of your products are best for them.<\/span><\/p>\n\n\n\n<p><b>Note: <\/b><span style=\"font-weight: 400;\">For many businesses, some human assistance will be needed during the sales process. If there is a complex query and your chatbot is unable to understand, it is handed over to the sales agent for immediate assistance.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"213\" height=\"426\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2018\/04\/Emirates-vacations-chatbot-live-chat-sales.png\" alt=\"Emirates-vacations-chatbot-live chat sales\" class=\"wp-image-177926\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2018\/04\/Emirates-vacations-chatbot-live-chat-sales.png 213w, https:\/\/www.revechat.com\/wp-content\/uploads\/2018\/04\/Emirates-vacations-chatbot-live-chat-sales-150x300.png 150w\" sizes=\"(max-width: 213px) 100vw, 213px\" \/><\/figure><\/div>\n\n\n<p><span style=\"font-weight: 400;\">Emirates Vacations for example, whose an average CTR for display ads that was at an all-time low of .35%. Keeping this in mind they created a bot within their display ads. The company targets different visuals and bot sequences based on the page the user is browsing. The <\/span><a title=\"engagement rates rose by 87%\" href=\"https:\/\/digiday.com\/marketing\/emirates-brings-chatbot-banner-ads\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">engagement rates rose by 87%<\/span><\/a><span style=\"font-weight: 400;\"> since deployment.<\/span><br><br><span style=\"font-weight: 400;\">Key takeaways:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Always be relevant to the user journey rather than following the same message to everyone, use a separate sequence for your homepage, product pages, and Facebook business page.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Make sure to keep the user&#8217;s goal in mind. Users have a purpose when browsing your site or Facebook page. Your bot needs to understand the intent and fulfill it with the right actions as quickly as possible.<\/span><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step3\"><span style=\"font-weight: 400;\">3. Increase your website conversion with automated triggers<\/span><\/h3>\n\n\n\n<p><b><i>\u201cAction is the real measure of intelligence\u201d<\/i><\/b><b>&nbsp;<\/b><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Measuring and understanding the level of engagement of your website visitors is key to increasing live chat sales conversions. The monthly website analytics report gives you only data from the past, not the actionable insights in real-time.<\/span><\/p>\n\n\n\n<p><i><span style=\"font-weight: 400;\">What if you could take all intelligence from your visitor information and act on it in real-time?&nbsp;<\/span><\/i><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Automated triggers are the best way to deliver personalized engagement experiences to your website visitors and boost sales conversion.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Here are the key ways of how automated triggers can increase website conversion.<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Personalized greeting messages &#8211; <\/b><span style=\"font-weight: 400;\">Automated greetings can be a great way to start a conversation. It has the ability to engage customers and increase live chat lead generation. You can greet website visitors based on their geographic location.&nbsp;&nbsp;<\/span>For e.g. &#8211; Configure welcome message in French to greet visitors from France.<\/li>\n\n\n\n<li><b>Identify &amp; engage returning visitors <\/b><span style=\"font-weight: 400;\">&#8211; Returning visitors are those who have established a higher level of interest in your business and are very important as they make repeat purchases and have higher lifetime value (LTV).&nbsp;<\/span>For e.g. &#8211; Create a personalized message &#8211; \u201cHello Zoe, Welcome again! How can I help you today?\u201d.<\/li>\n\n\n\n<li><b>Email campaigns for more conversations<\/b><span style=\"font-weight: 400;\"> &#8211; Email campaigns are a vital marketing strategy for acquiring more leads. And engaging prospects when they are on your website is imperative.&nbsp;<\/span>For e.g. &#8211; You can set up a trigger based on campaign content, name or source with a contextual message attached.<\/li>\n\n\n\n<li><b>Proactive engagement for quick decision making<\/b><span style=\"font-weight: 400;\"> &#8211; Usually prospects keep dropping off after spending some time on your website. Hence proactive engagement is vital when they spend a specific amount of time on a particular page.&nbsp;<\/span>For e.g. &#8211; If a visitor spends more than 50 seconds on the pricing page, send a proactive trigger message to understand if they have any concerns and queries to negotiate a discount.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step4\"><span style=\"font-weight: 400;\">4. Connect with your CRM tools for sales automation<\/span><\/h3>\n\n\n\n<p><b><i>\u201cKeep track of sales leads in a CRM, not in your head.\u201d<\/i><\/b><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">You can seamlessly connect your live chat software with your customer relationship management (CRM) tools such as Salesforce, <\/span><span style=\"font-weight: 400;\">Hubspot<\/span><span style=\"font-weight: 400;\">, Infusionsoft. Integrating live chat with the CRM tools allows you to gather and store information from the website chat conversations with the visitors.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Here is how CRM integration can impact live chat lead generation.<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">You get a detailed picture of the customer journey and you can provide better sales assistance.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">When your visitors begin chatting on a website, they are considered as potential leads. By using live chat sales data across your funnel, you can generate sales leads with higher conversions.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Allows your sales representatives to gain additional perspective into each customer\u2019s history. You can resolve sales queries instantly that automatically boosts conversion.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">With the CRM tools, the sales process is improved as the team doesn\u2019t have to look for the information required for engaging customers. The sales representatives can directly do it from CRM and have everything in one place. Thus, connecting with the CRM tools automates the sales process and improves team effectiveness.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step5\"><span style=\"font-weight: 400;\">5. Train your live chat sales team effectively<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">All your efforts to deliver great customer experience and increase sales conversions will go in vain if you don\u2019t have a well trained team. Your customers depend upon your sales agents for guiding them in the right direction and resolve queries in a quick yet pleasant manner.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Train your effectively to identify the objective of what the visitors and customers are looking for and offer the relevant solutions to them.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Here are some <\/span><span style=\"font-weight: 400;\">training tips for live chat agents<\/span><span style=\"font-weight: 400;\"> to increase live chat sales.<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Offer proactive assistance<\/b><span style=\"font-weight: 400;\"> &#8211; You can ask relevant questions proactively to your visitors for qualifying them if they spend a certain amount of time on a certain page.<\/span><\/li>\n\n\n\n<li><b>Provide prompt answers to the queries <\/b><span style=\"font-weight: 400;\">&#8211; You can prepare sales responses for sales FAQs so that you can deliver immediate answers to customers.<\/span><\/li>\n\n\n\n<li><b>Listen actively to your customers <\/b><span style=\"font-weight: 400;\">&#8211; When you practice active listening, you can know what is the actual purpose of your customers and offer proper assistance.<\/span><\/li>\n\n\n\n<li><b>Personalize each chat conversation<\/b><span style=\"font-weight: 400;\"> &#8211; Train your agents with <\/span><a title=\"live chat best practices\" href=\"https:\/\/www.revechat.com\/blog\/live-chat-best-practices\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">live chat best practices<\/span><\/a><span style=\"font-weight: 400;\">&nbsp;to personalize conversations to encourage visitors to make sales decisions and repeat purchases.<\/span><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step6\"><span style=\"font-weight: 400;\">6. Capture leads with offline forms<\/span><\/h3>\n\n\n\n<p><b>The live chat lead generation process does not stop when you or your sales or support team is offline.&nbsp;<\/b><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Just imagine, what if your potential customer clicks on the live chat widget when your sales team is not available. The best way not to let this lead capturing opportunity let go is by setting offline forms.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"241\" height=\"311\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2018\/04\/Capture-leads-with-offline-forms-live-chat-sales.png\" alt=\"Capture leads with offline forms - live chat sales\" class=\"wp-image-177927\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2018\/04\/Capture-leads-with-offline-forms-live-chat-sales.png 241w, https:\/\/www.revechat.com\/wp-content\/uploads\/2018\/04\/Capture-leads-with-offline-forms-live-chat-sales-232x300.png 232w\" sizes=\"(max-width: 241px) 100vw, 241px\" \/><\/figure><\/div>\n\n\n<p><span style=\"font-weight: 400;\">How setting offline forms helps live chat lead generation?<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">It gives a clear message about the availability of your sales team to respond to the queries.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Offline forms provide alternate contact options for customers to reach out in case of some urgency.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">The other way when nobody&#8217;s around to reply is to automate the process with a <\/span><a title=\"chatbot\" href=\"https:\/\/www.revechat.com\/chatbots\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">chatbot<\/span><\/a><span style=\"font-weight: 400;\">. The bot notifies when a visitor reaches out to the business. The chatbot collects all the necessary information, such as name, email, and written inquiry.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step7\"><span style=\"font-weight: 400;\">7. Use live engagement tools for the complex sales process<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Live engagement tools help to connect with the customer in real time to identify and collect the first information on the problem. It allows collaboration with the customer to resolve the issue instantly and delivers an in person experience.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Providing real time assistance by using <\/span><a title=\"customer engagement\" href=\"https:\/\/www.revechat.com\/customer-engagement\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">customer engagement<\/span><\/a><span style=\"font-weight: 400;\"> makes your conversations effective and increase sales conversions.<\/span><\/p>\n\n\n\n<p><i><span style=\"font-weight: 400;\">What if your customer is browsing the service or the pricing page and needs to fill up a form, which he finds difficult?<\/span><\/i><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">You can use live engagement tools such as co-browsing, video chat to guide the customer in order to help to fill up the form successfully. <\/span><a href=\"https:\/\/www.revechat.com\/co-browsing\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Co-browsing solution<\/span><\/a><span style=\"font-weight: 400;\"> helps to share the customer&#8217;s screen temporarily to deliver immediate solutions.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">How using live engagement tools help to increase live chat sales?<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Immediate solution to complex queries<\/b><span style=\"font-weight: 400;\"> &#8211; With co-browsing, you can guide customers for the sales demo to shorten the conversion cycle. You can also use these tools to help your customers in the application process or form fill up.<\/span><\/li>\n\n\n\n<li><b>Effective solution in the first touchpoint <\/b><span style=\"font-weight: 400;\">&#8211; Video chat helps to identify customer issues faster, provide effective solutions thus reducing the number of customer touchpoints.&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Personalizing chat conversations through video chat develops trust in customers and improves customer experience. Co-browsing solution helps the customer service reps to interact and guide during form fill up or for banking assistance to deliver better customer experience.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step8\"><span style=\"font-weight: 400;\">8. Route your sales chats to the right team<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">When a visitor or customer lands on your website and starts a conversation, they could be a new lead or a logged-out customer. You can auto route such conversations to the sales team for follow up. You can improve the resolution time and increase sales conversion.<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Routing of chats<\/span><\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">Intelligent routing helps to transfer new chats to the right team based on three rules such as time based, broadcasting, and URL based.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">How does routing help to increase live chat conversions?<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">It reduces response time by connecting customers to the right team or agent instantly and getting an effective solution.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Reduce queue time significantly by providing a prompt response to the customers.<\/span><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Chat tagging<\/span><\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">Using tags to live chat conversations helps to organize, sort and filter them. The sales team can further identify the tagged chats and follow up. Chat tags help the sales team to reach out more leads and close sales successfully.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step9\"><span style=\"font-weight: 400;\">9. Use analytics to understand your visitor journey<\/span><\/h3>\n\n\n\n<p><i><span style=\"font-weight: 400;\">Do you want to learn about the people who visit your site?<\/span><\/i><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Visitor analytics does it for you. You can see where visitors come from, your most popular pages, and get in-depth insights and stats. You can use this information to initiate a proactive chat with your visitors and improve the chances of sales.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"869\" height=\"490\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2020\/06\/Analytics_-Summary.png\" alt=\"Visitor Analytics\" class=\"wp-image-125501\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2020\/06\/Analytics_-Summary.png 869w, https:\/\/www.revechat.com\/wp-content\/uploads\/2020\/06\/Analytics_-Summary-300x169.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2020\/06\/Analytics_-Summary-768x433.png 768w\" sizes=\"(max-width: 869px) 100vw, 869px\" \/><\/figure><\/div>\n\n\n<p><span style=\"font-weight: 400;\">How to increase live chat sales conversion with the help of visitor analytics.<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Live chat analytics analyzes the website visitor data and summarizes it into easy takeaways through which you can get actionable strategies.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">The insights help to understand the behavior of the website visitors, which enables proactive sales assistance if needed.&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Key takeaways: why live chat is one of the best sales and lead generation tool<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">It\u2019s quite clear how live chat is your most powerful sales hack for online conversions and lead generation. Determine your conversions and sales follow up benchmarks internally, implement the above points and evaluate your results.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">With the right implementation of the above strategies and connecting live chat with your CRM and other tools, you can immediately improve your sales cycle and follow up process.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What next when your prospects have queries that can\u2019t be fixed by FAQs or product information pages? Live chat sales can help businesses to communicate directly with their prospects in real-time. It turns your website into a lead-generation machine to capture more leads and drive sales. 94% of customers who were proactively invited to chat [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":249135,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[62,58],"tags":[94,280,279,281],"class_list":["post-5201","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sales","category-live-chat","tag-live-chat-for-lead-generation","tag-live-chat-lead-generation","tag-live-chat-sales","tag-live-chat-website-conversions"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/posts\/5201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/comments?post=5201"}],"version-history":[{"count":11,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/posts\/5201\/revisions"}],"predecessor-version":[{"id":275924,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/posts\/5201\/revisions\/275924"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media\/249135"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=5201"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/categories?post=5201"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/tags?post=5201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}