{"id":293146,"date":"2026-02-09T11:42:31","date_gmt":"2026-02-09T11:42:31","guid":{"rendered":"https:\/\/www.revechat.com\/?post_type=product-updates&#038;p=293146"},"modified":"2026-02-09T11:42:33","modified_gmt":"2026-02-09T11:42:33","slug":"reve-chat-6-1-2","status":"publish","type":"product-updates","link":"https:\/\/www.revechat.com\/product-updates\/reve-chat-6-1-2\/","title":{"rendered":"REVE Chat 6.1.2: Smarter Social Chatbot Entry, Voice Controls &amp; Campaign Tracking"},"content":{"rendered":"\n<p>We\u2019re excited to introduce REVE Chat 6.1.X, an update focused on improving <strong>social channel automation, conversation visibility, voice message usability, and agent-level control<\/strong> across WhatsApp, Facebook Messenger, and Inbox workflows.<\/p>\n\n\n\n<p>This release enhances how conversations start, how agents interact with voice and notes, and how businesses track campaign-driven engagement\u2014without disrupting existing operations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Social Channel Chatbot Conversation Entry<\/h2>\n\n\n\n<p>Chatbot conversations from WhatsApp and Facebook Messenger can now start intelligently based on the visitor\u2019s first message.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enable <strong>Conversation Entry Point for Social Channels<\/strong> from<br>Chatbot \u2192 Settings \u2192 General Settings<\/li>\n\n\n\n<li>Trigger chatbot flows using trained intent samples instead of always starting from the Start Flow<\/li>\n\n\n\n<li>Configure a fallback flow (e.g., Start Flow) when no trained intent matches<\/li>\n<\/ul>\n\n\n\n<p><strong>Result:<\/strong> More accurate automation and improved first-response experience on social channels.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Voice Message Playback Speed Control<\/h2>\n\n\n\n<p>Agents and customers now have better control over voice message playback.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Change voice message speed to <strong>1.25\u00d7, 1.5\u00d7, or 2\u00d7<\/strong><\/li>\n\n\n\n<li>Supported for both incoming and outgoing voice messages<\/li>\n<\/ul>\n\n\n\n<p><strong>Result:<\/strong> Faster message review and improved agent efficiency.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Facebook Campaign \u2192 WhatsApp Lead Source Tracking<\/h2>\n\n\n\n<p>Businesses can now identify which Facebook Ads initiated WhatsApp conversations.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New <strong>\u201cVisitor Referral\u201d<\/strong> column added to Inbox and Chat History<\/li>\n\n\n\n<li>Enable the column from Chat History settings<\/li>\n\n\n\n<li>Filter conversations to see which sessions originated from which Facebook Ad<\/li>\n\n\n\n<li>Supports campaign-level performance tracking<\/li>\n<\/ul>\n\n\n\n<p><strong>Note:<\/strong><br>To search referral data:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For web visitors, remove http:\/\/<\/li>\n\n\n\n<li>For social visitors, remove https:\/\/fb.me\/ from the URL<br><em>(Example: <a href=\"https:\/\/fb.me\/90wtNZ3aA\" target=\"_blank\" rel=\"noopener\">https:\/\/fb.me\/90wtNZ3aA<\/a>)<\/em><\/li>\n<\/ul>\n\n\n\n<p><strong>Result:<\/strong> Clear visibility into ad-driven conversations and better ROI analysis.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Chat Notes Activity &amp; Permission Improvements<\/h2>\n\n\n\n<p>Internal collaboration via chat notes is now more structured and transparent.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notes retain information on <strong>who added the note and when<\/strong><\/li>\n\n\n\n<li>Agents cannot edit another agent\u2019s note<\/li>\n\n\n\n<li>Agents can copy an existing note and add it as a new note if needed<\/li>\n<\/ul>\n\n\n\n<p><strong>Result:<\/strong> Better accountability and a clearer audit trail within conversations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Custom Role Agent Permission Update<\/h2>\n\n\n\n<p>We\u2019ve expanded moderation capabilities for custom roles.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom role agents can now <strong>ban visitors<\/strong>, based on assigned permissions<\/li>\n<\/ul>\n\n\n\n<p><strong>Result:<\/strong> Greater flexibility in role-based access control without requiring admin privileges.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re excited to introduce REVE Chat 6.1.X, an update focused on improving social channel automation, conversation visibility, voice message usability, and agent-level control across WhatsApp, Facebook Messenger, and Inbox workflows. This release enhances how conversations start, how agents interact with voice and notes, and how businesses track campaign-driven engagement\u2014without disrupting existing operations. Social Channel Chatbot [&hellip;]<\/p>\n","protected":false},"author":43,"featured_media":293147,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"product-updates-category":[1852,1851,1857],"class_list":["post-293146","product-updates","type-product-updates","status-publish","has-post-thumbnail","hentry","product-updates-category-chatbot","product-updates-category-inbox","product-updates-category-reports"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/293146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/product-updates"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/43"}],"version-history":[{"count":1,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/293146\/revisions"}],"predecessor-version":[{"id":293148,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/293146\/revisions\/293148"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media\/293147"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=293146"}],"wp:term":[{"taxonomy":"product-updates-category","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates-category?post=293146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}