{"id":292012,"date":"2026-01-18T11:12:05","date_gmt":"2026-01-18T11:12:05","guid":{"rendered":"https:\/\/www.revechat.com\/?post_type=product-updates&#038;p=292012"},"modified":"2026-01-18T17:31:36","modified_gmt":"2026-01-18T17:31:36","slug":"reve-chat-6-1-1","status":"publish","type":"product-updates","link":"https:\/\/www.revechat.com\/product-updates\/reve-chat-6-1-1\/","title":{"rendered":"REVE Chat 6.1.1: Advanced WhatsApp QR Integration &amp; Improved User Experience"},"content":{"rendered":"\n<p>We\u2019re excited to roll out REVE Chat 6.1.1, an update focused on giving businesses more flexibility, continuity, and control across WhatsApp, email ticketing, eCommerce, and social messaging channels.<\/p>\n\n\n\n<p>This release removes key operational limitations and unlocks new ways for teams to serve customers faster\u2014without breaking existing workflows.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">WhatsApp QR Code Integration<\/h2>\n\n\n\n<p>Businesses can now use the <strong>WhatsApp Business App alongside REVE Chat<\/strong>\u2014without sacrificing control or conversation history.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connect WhatsApp via QR code while continuing to use the WhatsApp Business mobile app<\/li>\n\n\n\n<li>Receive WhatsApp calls directly on mobile phones<\/li>\n\n\n\n<li>Retain existing WhatsApp conversations from the Business App<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Ticket Creation from CC Emails<\/h2>\n\n\n\n<p>We\u2019ve extended ticket creation to cover <strong>CC email scenarios<\/strong>, ensuring no customer request goes untracked.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tickets are now created when your <strong>integrated support email appears in CC<\/strong><\/li>\n\n\n\n<li>Previously supported <strong>To and BCC<\/strong> scenarios continue to work as expected<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Shopify Backorder &amp; Out-of-Stock Selling Improvements<\/h2>\n\n\n\n<p>Selling doesn\u2019t stop when inventory runs out\u2014and now neither does your support team.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Agents can generate <strong>checkout links for out-of-stock or backorder products<\/strong><\/li>\n\n\n\n<li>Checkout links are created directly from the <strong>Shopify embedded storefront inside REVE Chat<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Facebook Messenger Reels Visibility<\/h2>\n\n\n\n<p>Agents now get full visibility when customers share Facebook Reels.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shared <strong>Facebook Reels<\/strong> are now visible inside the REVE Chat dashboard<\/li>\n\n\n\n<li>Agents can clearly identify <strong>which Reel the customer shared<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Improved YouTube Comment Navigation (Fix)<\/h2>\n\n\n\n<p>We\u2019ve enhanced usability for YouTube conversations.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Agents can now click <strong>\u201cGo to Comment\u201d<\/strong> and be taken <strong>directly to the YouTube video and comment<\/strong><\/li>\n\n\n\n<li>Faster context switching between REVE Chat and YouTube<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re excited to roll out REVE Chat 6.1.1, an update focused on giving businesses more flexibility, continuity, and control across WhatsApp, email ticketing, eCommerce, and social messaging channels. This release removes key operational limitations and unlocks new ways for teams to serve customers faster\u2014without breaking existing workflows. WhatsApp QR Code Integration Businesses can now use [&hellip;]<\/p>\n","protected":false},"author":43,"featured_media":292020,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"product-updates-category":[1859,1877,1862],"class_list":["post-292012","product-updates","type-product-updates","status-publish","has-post-thumbnail","hentry","product-updates-category-integrations","product-updates-category-e-commerce","product-updates-category-tickets"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/292012","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/product-updates"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/43"}],"version-history":[{"count":4,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/292012\/revisions"}],"predecessor-version":[{"id":292026,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/292012\/revisions\/292026"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media\/292020"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=292012"}],"wp:term":[{"taxonomy":"product-updates-category","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates-category?post=292012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}