![\"\"](\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-17-1024x507.png\")
<\/figure><\/div>\n\n\nWith a single click, agents can choose the desired language and view the translated text, ensuring faster, smoother, and more efficient communication.<\/p>\n\n\n
![\"\"](\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-18.png\")
<\/figure><\/div>\n\n\nAgents can reply to customers in their own language by translating their response by clicking the “Ai Assistance<\/strong><\/em>” button and selecting “Translate Into<\/strong><\/em>“. There the agent has to select the language he want the message translated into.<\/p>\n\n\n AI suggestions from the trained knowledge base are helpful because they provide agents with accurate, context-specific responses instantly. Instead of spending time searching for the right information, agents get relevant reply options at their fingertips, ensuring faster resolutions, consistent answers, and improved customer satisfaction. This also reduces the chance of human error and helps new or less experienced agents handle queries confidently<\/p>\n\n\n\n Support agents can instantly search a customer\u2019s message within trained knowledge base. By simply hovering over the customer\u2019s message, a “Send to Co-Pilot” button will appear.<\/p>\n\n\n Simply by clicking the button, a new window will open from the right. This panel is accessible to both agents and admins. Beyond handling customer queries, agents can also use it to gather any required information. Copilot will process the query and provide accurate answers directly from the trained knowledge base, making support faster and more efficient.<\/p>\n\n\n\n Agents can simply generate an AI reply to the customers query by simply clicking “Ai Reply”. Then copilot will go through the customer\/ Visitors last message and generate a reponse.<\/p>\n\n\n\n Smart Rewrite is a Copilot feature that helps support agents rephrase or refine their replies before sending them to customers. Instead of manually editing long or repetitive responses, agents can let the AI rewrite their message in a clearer, more professional, or more empathetic tone\u2014depending on the situation.<\/p>\n\n\n\n Agents can refine their responses using the \u201cAI Assistance\u201d<\/strong> button and selecting \u201cSmart Rewrite.\u201d<\/strong> From there, they can choose how they want their message to be rephrased\u2014whether friendly, concise, apologetic, or professional.<\/strong> This ensures every reply is tailored to the situation and delivered in the right tone.<\/p>\n\n\n Chat summarization helps save agents time and ensures continuity. When a chat is transferred to another agent, he doesn\u2019t need to scroll through the entire conversation\u2014they get a quick, clear summary of what has already been discussed.<\/p>\n\n\n\n Simply when a chat is transferred by an agent and chat summarization is turned on, the whole chat session will be automatically summarized and be visible to the assigned agent.<\/p>\n\n\n\n Copilot enhances the live chat experience by assisting agents with real-time AI-powered features such as summarization, reply suggestions, translation, rewriting, and sentiment analysis. By enabling Copilot in your live chat settings, agents can resolve customer queries faster, communicate more effectively, and ensure a seamless support experience. AI Translation AI translation helps remove language barriers by […]<\/p>\n","protected":false},"author":36,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"help_center_type":[1870],"class_list":["post-275215","help-center","type-help-center","status-publish","hentry","help_center_type-inbox"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/275215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/36"}],"version-history":[{"count":6,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/275215\/revisions"}],"predecessor-version":[{"id":302884,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/275215\/revisions\/302884"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=275215"}],"wp:term":[{"taxonomy":"help_center_type","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help_center_type?post=275215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-22.png\")
<\/figure><\/div>\n\n\nAi Suggestion & Auto Reply<\/h2>\n\n\n\n
How Ai Suggestion Works<\/h3>\n\n\n\n
![\"\"](\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-19.png\")
<\/figure><\/div>\n\n\n![\"\"](\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-20-1024x507.png\")
<\/figure>\n\n\n\nHow Ai Reply Works<\/h3>\n\n\n\n
![\"\"](\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-21-1024x502.png\")
<\/figure>\n\n\n\nSmart Rewrite<\/h2>\n\n\n\n
How Smart Rewrite Works<\/h3>\n\n\n\n
![\"\"](\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-23.png\")
<\/figure><\/div>\n\n\nChat Summarization<\/h2>\n\n\n\n
How Chat Summarization Works<\/h3>\n\n\n\n
![\"\"](\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-24-1024x510.png\")
<\/figure>\n","protected":false},"excerpt":{"rendered":"