{"id":275158,"date":"2025-09-28T06:48:56","date_gmt":"2025-09-28T06:48:56","guid":{"rendered":"https:\/\/www.revechat.com\/?post_type=help-center&p=275158"},"modified":"2026-04-29T06:43:42","modified_gmt":"2026-04-29T06:43:42","slug":"co-browsing","status":"publish","type":"help-center","link":"https:\/\/www.revechat.com\/help-center\/co-browsing\/","title":{"rendered":"Co-Browsing"},"content":{"rendered":"\n

<\/p>\n\n\n\n

REVE Chat\u2019s co-browsing solution helps you to collaborate with your customers in real time on websites and mobile apps for the best experience. Co-browse with your visitors and customers for your sale. Here is a video tutorial that explains what exactly co-browsing is and how it works.<\/p>\n\n\n\n

Steps to use co-browsing<\/h2>\n\n\n\n

Step 1<\/strong>: In order to enable a co-browsing solution, you have to log in to your dashboard, go to settings<\/strong> -> chat widget <\/strong>-> select any of the available widget for which you want to enable cobrowsing -> Widget Features.<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Step 2<\/strong>: Enable the Co-browsing option -> Save the changes by clicking the Save option at the bottom of the page.<\/p>\n\n\n\n

How co-browsing works?<\/h2>\n\n\n\n

When your agent initiates co-browsing for assistance and the visitor accepts it, the icon appears on the top right side of the chat window.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The co-browsing solution offers key tools and features such as:<\/p>\n\n\n\n

    \n
  • Highlighter<\/strong> \u2013 Guide your customers in the right way by using the highlighting and drawing tools.<\/li>\n\n\n\n
  • Point and Scroll<\/strong> \u2013 Allows you to scroll the page up and down and show your cursor to the customers.<\/li>\n\n\n\n
  • Data masking <\/strong>\u2013 Control the information you want to share with the agents and hide sensitive data like personal details.<\/li>\n\n\n\n
  • Switch pages<\/strong> \u2013 Navigate your customers seamlessly through your web pages by taking the control of swapping or shifting pages on their behalf.<\/li>\n<\/ul>\n\n\n\n

    When the co-browsing session is started, the chat window from the agent\u2019s side will be appearing as below:<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    And the screen for the visitor will be appearing as below:<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Thus co-browsing session successfully happens between the agent and the visitor.<\/p>\n","protected":false},"excerpt":{"rendered":"

    REVE Chat\u2019s co-browsing solution helps you to collaborate with your customers in real time on websites and mobile apps for the best experience. Co-browse with your visitors and customers for your sale. Here is a video tutorial that explains what exactly co-browsing is and how it works. Steps to use co-browsing Step 1: In order […]<\/p>\n","protected":false},"author":36,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"help_center_type":[1870],"class_list":["post-275158","help-center","type-help-center","status-publish","hentry","help_center_type-inbox"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/275158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/36"}],"version-history":[{"count":2,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/275158\/revisions"}],"predecessor-version":[{"id":302887,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/275158\/revisions\/302887"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=275158"}],"wp:term":[{"taxonomy":"help_center_type","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help_center_type?post=275158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}