{"id":275150,"date":"2025-09-28T05:34:22","date_gmt":"2025-09-28T05:34:22","guid":{"rendered":"https:\/\/www.revechat.com\/?post_type=help-center&#038;p=275150"},"modified":"2026-04-29T06:45:36","modified_gmt":"2026-04-29T06:45:36","slug":"proactive-chat-management","status":"publish","type":"help-center","link":"https:\/\/www.revechat.com\/help-center\/proactive-chat-management\/","title":{"rendered":"Proactive Chat Management"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>The &#8220;Traffic&#8221; folder is improved to allow users to proactively approach visitors. Various system &amp; custom attributes will be available for the user to initiate a chat knowingly.<\/p>\n\n\n\n<p>Who are visible in the Traffic folder:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visitors who are currently chatting with an agent<\/li>\n\n\n\n<li>Chatting window is open, even though the agent has closed the chat (social media)<\/li>\n\n\n\n<li>Visitor who are browsing the website<\/li>\n<\/ul>\n\n\n\n<p>Agents can initiate a chat and only admins can start the chat, assign to an available agent by clicking &#8220;Assign Chat&#8221; or view which agent is currently assisting the visitor by clicking &#8220;Go To Chat&#8221; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"f5f7f9\" data-has-transparency=\"true\" style=\"--dominant-color: #f5f7f9;\" decoding=\"async\" width=\"1024\" height=\"505\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-10-1024x505.png\" alt=\"\" class=\"has-transparency wp-image-275151\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-10-1024x505.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-10-300x148.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-10-768x378.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-10-1536x757.png 1536w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-10.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Users can even sort online visitors based on channel, visitor type(new, repeat), country, last visited page.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The &#8220;Traffic&#8221; folder is improved to allow users to proactively approach visitors. Various system &amp; custom attributes will be available for the user to initiate a chat knowingly. Who are visible in the Traffic folder: Agents can initiate a chat and only admins can start the chat, assign to an available agent by clicking &#8220;Assign [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"help_center_type":[1870],"class_list":["post-275150","help-center","type-help-center","status-publish","hentry","help_center_type-inbox"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/275150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/36"}],"version-history":[{"count":2,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/275150\/revisions"}],"predecessor-version":[{"id":302889,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/275150\/revisions\/302889"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=275150"}],"wp:term":[{"taxonomy":"help_center_type","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help_center_type?post=275150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}