{"id":275136,"date":"2025-09-28T05:06:59","date_gmt":"2025-09-28T05:06:59","guid":{"rendered":"https:\/\/www.revechat.com\/?post_type=help-center&#038;p=275136"},"modified":"2026-04-29T06:45:46","modified_gmt":"2026-04-29T06:45:46","slug":"chat-monitoring-for-all-ongoing-agents-chat","status":"publish","type":"help-center","link":"https:\/\/www.revechat.com\/help-center\/chat-monitoring-for-all-ongoing-agents-chat\/","title":{"rendered":"Chat Monitoring for All Ongoing Agents&#8217; Chat"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>Agent&#8217;s chat folder stores all ongoing agents chat with visitors. Admin can even filter the agents chat according to bot or agent by simply selecting assignee and choosing preferred agent. Even, the admin, can sort the chat according to various channels in the agents folder<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"818cbc\" data-has-transparency=\"false\" style=\"--dominant-color: #818cbc;\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/Broadcasting-1024x576.gif\" alt=\"\" class=\"not-transparent wp-image-275141\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/Broadcasting-1024x576.gif 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/Broadcasting-300x169.gif 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/Broadcasting-768x432.gif 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Chat monitoring for different Channel<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Web<\/h3>\n\n\n\n<p>This is how agent chat monitoring works for web channel<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"f2f2f2\" data-has-transparency=\"true\" style=\"--dominant-color: #f2f2f2;\" decoding=\"async\" width=\"1024\" height=\"761\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-1-1024x761.png\" alt=\"\" class=\"has-transparency wp-image-275137\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-1-1024x761.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-1-300x223.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-1-768x571.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-1.png 1133w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Social Media<\/h3>\n\n\n\n<p>For any social media messenger (messenger, instagram message), agent chat monitoring will be similar to the web.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"f0f0f0\" data-has-transparency=\"true\" style=\"--dominant-color: #f0f0f0;\" decoding=\"async\" width=\"1024\" height=\"784\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-2-1024x784.png\" alt=\"\" class=\"has-transparency wp-image-275138\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-2-1024x784.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-2-300x230.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-2-768x588.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-2.png 1129w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>For any social media comment, agent monitoring will be specific post wise.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"e3e3e4\" data-has-transparency=\"true\" style=\"--dominant-color: #e3e3e4;\" decoding=\"async\" width=\"1024\" height=\"829\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-3-1024x829.png\" alt=\"\" class=\"has-transparency wp-image-275139\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-3-1024x829.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-3-300x243.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-3-768x622.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-3.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Bot Chat<\/h3>\n\n\n\n<p>Admins can as well monitor chatbots conversation by filtering and can take over when he thinks bot is unable to provide accurate answer. Admin can either takeover from bot or assign it to an agent.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"edf1f6\" data-has-transparency=\"true\" style=\"--dominant-color: #edf1f6;\" decoding=\"async\" width=\"1024\" height=\"761\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-4-1024x761.png\" alt=\"\" class=\"has-transparency wp-image-275140\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-4-1024x761.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-4-300x223.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-4-768x571.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/image-4.png 1133w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Agent&#8217;s chat folder stores all ongoing agents chat with visitors. Admin can even filter the agents chat according to bot or agent by simply selecting assignee and choosing preferred agent. Even, the admin, can sort the chat according to various channels in the agents folder Chat monitoring for different Channel Web This is how agent [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"help_center_type":[1870],"class_list":["post-275136","help-center","type-help-center","status-publish","hentry","help_center_type-inbox"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/275136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/36"}],"version-history":[{"count":2,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/275136\/revisions"}],"predecessor-version":[{"id":302891,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/275136\/revisions\/302891"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=275136"}],"wp:term":[{"taxonomy":"help_center_type","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help_center_type?post=275136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}