Your all-in-one omnichannel customer experience platform<\/strong> just got a major upgrade. REVE Chat 6.0.0 is packed with AI-powered features, smarter automation, and new channels<\/strong> designed to help your business connect, convert, and delight<\/strong> every customer.<\/p>\n\n\n\n
Here\u2019s what\u2019s NEW\u2014and why it matters for your business.<\/p>\n\n\n\n
🤖 Copilot: The Future of Agent Productivity<\/h2>\n\n\n\n<\/figure>\n\n\n\n
Meet your AI-powered sidekick\u2014Copilot<\/strong>. Instead of juggling tabs, scanning endless chat logs, or guessing how to phrase a response, agents now have AI intelligence baked right into their workflow.<\/p>\n\n\n\n
Inside Live Chat:<\/strong><\/p>\n\n\n\n
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Knowledge-Powered Answers<\/strong> \u2013 Agents ask Copilot a question, get instant answers from the company\u2019s own knowledge base, and drop them directly into a conversation.<\/li>\n\n\n\n
Chat Summaries<\/strong> \u2013 Long chat sessions? Multiple visits across days? Copilot condenses everything into a crisp summary.<\/li>\n\n\n\n
Real-Time Translation<\/strong> \u2013 Agents can translate messages instantly, ensuring seamless communication no matter the language barrier.<\/li>\n\n\n\n
Smart Rewrite<\/strong> \u2013 Want to sound more professional, empathetic, or concise? Rewrite any response with one click.<\/li>\n\n\n\n
Sentiment Analysis<\/strong> \u2013 Copilot analyzes customer mood in real time, giving agents emotional context before they reply.<\/li>\n<\/ul>\n\n\n\n
Inside Ticketing:<\/strong><\/p>\n\n\n\n
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Ticket Summarization<\/strong> \u2013 Condense multiple updates or long customer emails into quick snapshots.<\/li>\n\n\n\n
AI Reply Suggestions<\/strong> \u2013 Drafts answers based on the issue and company knowledge\u2014agents only need to review and send.<\/li>\n\n\n\n
Translation for Emails<\/strong> \u2013 Customers write in any language; agents respond in their preferred one.<\/li>\n\n\n\n
Smart Rewrite for Emails<\/strong> \u2013 One click to polish long, clunky replies into clear, professional messages.<\/li>\n\n\n\n
Sentiment Tracking<\/strong> \u2013 Detects customer frustration or satisfaction levels for smarter ticket prioritization.<\/li>\n<\/ul>\n\n\n\n
💡 Why it matters:<\/strong> Agents save time, customers get faster and better responses, and businesses scale support without scaling headcount.<\/p>\n\n\n\n
📲 SMS Integration: Never Lose a Customer Again<\/h2>\n\n\n\n<\/figure>\n\n\n\n
Email inboxes are crowded. Website chats end when visitors leave. But SMS? Customers read it almost instantly.<\/p>\n\n\n\n
What\u2019s possible with SMS in REVE Chat:<\/strong><\/p>\n\n\n\n
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Bulk Campaigns<\/strong> \u2013 Upload contacts or use segmentation to send targeted SMS campaigns. Perfect for promotions, updates, or alerts.<\/li>\n\n\n\n
Live Chat via SMS<\/strong> \u2013 If a visitor leaves your site, agents can follow up by SMS. Customers can reply, and the chat continues seamlessly in the inbox.<\/li>\n\n\n\n
Ticket Notifications & Updates<\/strong> \u2013 Share ticket progress or resolutions with SMS for faster customer engagement.<\/li>\n\n\n\n
Multi-Number Support<\/strong> \u2013 Add multiple SMS numbers and assign them by department. Each team gets its own line.<\/li>\n<\/ul>\n\n\n\n
💡 Why it matters:<\/strong> You don\u2019t lose customers when they leave your site. Conversations follow them, ensuring continuity and higher conversion.<\/p>\n\n\n\n
🏷️ Customer Labels: Know Them at a Glance<\/h2>\n\n\n\n<\/figure>\n\n\n\n
Not all customers are the same\u2014and now, agents will know exactly who they\u2019re talking to at a glance.<\/strong><\/p>\n\n\n\n
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Labels like \u201cVIP,\u201d \u201cPostpaid,\u201d or \u201cRepeat Buyer.\u201d<\/strong><\/li>\n\n\n\n
Admins and supervisors can create and manage labels.<\/li>\n\n\n\n
Agents apply them in live chats, and labels stick with the customer across sessions.<\/li>\n\n\n\n
Labels appear in Inbox, Chat History, Contact details, and even in Reports.<\/li>\n\n\n\n
A Customer Label Insights Report<\/strong> shows how many customers belong to each label type.<\/li>\n<\/ul>\n\n\n\n
💡 Why it matters:<\/strong> More context means better personalization. Better personalization means higher loyalty and sales.<\/p>\n\n\n\n
🔍 Inbox Search: Find Any Conversation in Seconds<\/h2>\n\n\n\n<\/figure>\n\n\n\n
Conversations pile up. Searching through them shouldn\u2019t.<\/p>\n\n\n\n
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Search across all chats<\/strong>\u2014active and closed.<\/li>\n\n\n\n
Find by visitor name, phone, email, or keywords.<\/strong><\/li>\n\n\n\n
See who\u2019s handling the conversation, and even jump in or take over.<\/li>\n<\/ul>\n\n\n\n
💡 Why it matters:<\/strong> Faster search = faster resolution. No more wasting time digging through endless logs.<\/p>\n\n\n\n
🛒 Shopify Integration: Sell While You Chat<\/h2>\n\n\n\n\n<\/figure>\n<\/figure>\n\n\n\n
For e-commerce businesses, chats aren\u2019t just about support\u2014they\u2019re about sales.<\/p>\n\n\n\n
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Connect multiple Shopify stores<\/strong> in REVE Chat.<\/li>\n\n\n\n
See what\u2019s in the visitor\u2019s cart, current orders, and purchase history.<\/li>\n\n\n\n
Suggest products directly from the Shopify catalog while chatting.<\/li>\n<\/ul>\n\n\n\n
💡 Why it matters:<\/strong> Agents become instant sales assistants. More upsells, fewer abandoned carts, more revenue.ales.<\/p>\n\n\n\n
📦 WhatsApp Catalog: Sell Without Leaving Chat<\/h2>\n\n\n\n<\/figure>\n\n\n\n
Your WhatsApp number just became a storefront.<\/p>\n\n\n\n
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Manage your WhatsApp Catalog directly from REVE Chat.<\/strong><\/li>\n\n\n\n
Add products manually, via CSV, or sync directly from Shopify.<\/li>\n\n\n\n
Share a single product, multiple items, or the entire catalog<\/strong> in chat.<\/li>\n\n\n\n
Customers can browse, build a cart, and send it back to the agent\u2014all inside WhatsApp.<\/li>\n<\/ul>\n\n\n\n
💡 Why it matters:<\/strong> Customers already live on WhatsApp. Now, they can shop there too\u2014with your agents guiding them.<\/p>\n\n\n\n
🤖 Chatbot & Auto-Closure: Smarter, Not Harder<\/h2>\n\n\n\n
Chatbots are now more flexible, proactive, and human-like.<\/p>\n\n\n\n
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Chatbot flow-Based Triggers<\/strong> \u2013 Instead of routing fallback queries to a single node, businesses can assign full flows.<\/li>\n\n\n\n
Chatbot Inactivity Handling<\/strong> \u2013 Trigger a flow if a visitor is inactive for 3 minutes; close the chat automatically after 10.<\/li>\n\n\n\n
Chatbot AI Fallback Handling<\/strong> \u2013 If the AI fails twice (or any custom number), route to a human agent or a different flow.<\/li>\n\n\n\n
Livechat Auto-Closure Reminder<\/strong> \u2013 Before ending an inactive chat, send a gentle reminder like: \u201cYou\u2019ve been inactive for 5 minutes, we\u2019ll close this soon unless you reply.\u201d<\/li>\n<\/ul>\n\n\n\n
💡 Why it matters:<\/strong> No dead-ends, no ghost conversations\u2014just clean, guided, and customer-friendly automation.<\/p>\n\n\n\n
Your all-in-one omnichannel customer experience platform just got a major upgrade. REVE Chat 6.0.0 is packed with AI-powered features, smarter automation, and new channels designed to help your business connect, convert, and delight every customer. Here\u2019s what\u2019s NEW\u2014and why it matters for your business. 🤖 Copilot: The Future of Agent Productivity Meet your AI-powered sidekick\u2014Copilot. […]<\/p>\n","protected":false},"author":43,"featured_media":275086,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"product-updates-category":[1872,1850,1851],"class_list":["post-275068","product-updates","type-product-updates","status-publish","has-post-thumbnail","hentry","product-updates-category-ai","product-updates-category-campaign","product-updates-category-inbox"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/275068","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/product-updates"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/43"}],"version-history":[{"count":2,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/275068\/revisions"}],"predecessor-version":[{"id":275088,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/275068\/revisions\/275088"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media\/275086"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=275068"}],"wp:term":[{"taxonomy":"product-updates-category","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates-category?post=275068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![\"Copilot:](\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/Copilot-1024x451.webp\")
<\/figure>\n\n\n\n![\"SMS](\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/SMS-Campaign-1024x453.webp\")
<\/figure>\n\n\n\n![\"Customer](\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/Customer-Label-1.webp\")
<\/figure>\n\n\n\n![\"Inbox](\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/Inbox-Search.webp\")
<\/figure>\n\n\n\n![\"Shopify](\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/Ecommerce-Integration-1024x451.webp\")
<\/figure>\n<\/figure>\n\n\n\n![\"WhatsApp](\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/09\/WhatsApp-Catalog-1024x451.webp\")
<\/figure>\n\n\n\n