- \n
- Ticket Dashboard:<\/strong> Get a quick and clear overview of your ticketing operations \u2014 track tickets by status, priority, and assignment at a glance.<\/li>\n\n\n\n
- Advanced Agent Reporting:<\/strong> Dive deeper into agent performance with actionable insights like response time, resolution time, and ticket handling efficiency.<\/li>\n<\/ul>\n\n\n\n
To learn more about our all new dashboard for our ticketing solution, click here.<\/p>\n\n\n\n
![\"Ticket](\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Ticket-Segments-and-Filtering.avif\")
<\/figure>\n\n\n\nTicket Segmentation & Filtering<\/h2>\n\n\n\n
- \n
- Ticket Segmentation: <\/strong>Organize tickets more effectively by creating custom folders based on specific attribute values.<\/li>\n\n\n\n
- Advanced Filtering: <\/strong>Easily locate the right tickets by applying multiple filters across any folder for faster navigation and response.<\/li>\n<\/ul>\n\n\n\n
To learn more about how the create custom ticketing tables\/ folder works, click here.<\/p>\n\n\n\n
![\"Import](\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Import-Bulk-Ticket.avif\")
<\/figure>\n\n\n\nBulk Ticket Upload<\/h2>\n\n\n\n
Easily migrate and manage tickets by uploading them in bulk \u2014 streamline your transition from other systems and save valuable time.<\/p>\n\n\n\n
Some Minor Improvements<\/h2>\n\n\n\n
- \n
- A overall small UI\/UX change in the ticket folder panel<\/li>\n\n\n\n
- Seamless & easy to ticket attributes<\/li>\n<\/ul>\n\n\n\n
To learn more how you can create bulk tickets, click here.<\/p>\n","protected":false},"excerpt":{"rendered":"
Ticket Dashboard & Analytics To learn more about our all new dashboard for our ticketing solution, click here. Ticket Segmentation & Filtering To learn more about how the create custom ticketing tables\/ folder works, click here. Bulk Ticket Upload Easily migrate and manage tickets by uploading them in bulk \u2014 streamline your transition from other […]<\/p>\n","protected":false},"author":43,"featured_media":273199,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"product-updates-category":[1862,1861],"class_list":["post-273196","product-updates","type-product-updates","status-publish","has-post-thumbnail","hentry","product-updates-category-tickets","product-updates-category-general"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/273196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/product-updates"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/43"}],"version-history":[{"count":1,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/273196\/revisions"}],"predecessor-version":[{"id":273200,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/273196\/revisions\/273200"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media\/273199"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=273196"}],"wp:term":[{"taxonomy":"product-updates-category","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates-category?post=273196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- Advanced Filtering: <\/strong>Easily locate the right tickets by applying multiple filters across any folder for faster navigation and response.<\/li>\n<\/ul>\n\n\n\n
- Advanced Agent Reporting:<\/strong> Dive deeper into agent performance with actionable insights like response time, resolution time, and ticket handling efficiency.<\/li>\n<\/ul>\n\n\n\n