{"id":273182,"date":"2025-01-12T11:05:00","date_gmt":"2025-01-12T11:05:00","guid":{"rendered":"https:\/\/www.revechat.com\/?post_type=product-updates&p=273182"},"modified":"2025-08-31T03:40:16","modified_gmt":"2025-08-31T03:40:16","slug":"reve-chat-v5-2-0","status":"publish","type":"product-updates","link":"https:\/\/www.revechat.com\/product-updates\/reve-chat-v5-2-0\/","title":{"rendered":"REVE Chat V5.2.0: Advance Chatbot Features, Role Management, and more"},"content":{"rendered":"\n
<\/p>\n\n\n\n
Elevate Your Chatbot with Powerful New Features<\/h2>\n\n\n\n
Our latest release introduces exciting updates to enhance your chatbot’s capabilities:<\/p>\n\n\n\n
\n
Dynamic Action:<\/strong> Seamlessly display products or information fetched via API. Changes made in your system or server are automatically reflected in the chatbot, ensuring real-time updates without manual intervention.<\/li>\n\n\n\n
Script Action:<\/strong> Effortlessly customize API responses using scripts. Modify JSON data on-the-fly to deliver tailored chatbot interactions that suit your business needs.<\/li>\n\n\n\n
Webhooks:<\/strong> Enable seamless integration and communication between your chatbot and external systems, allowing for even greater automation and efficiency.<\/li>\n<\/ul>\n\n\n\n<\/figure>\n\n\n\n
Take Full Control with Advanced Access Management<\/h2>\n\n\n\n
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Department Wise Access: Grant or restrict access to reports, chat histories, and chatbots by department, ensuring sensitive information remains secure and accessible only to the right individuals.<\/li>\n\n\n\n
Custom Role Wise Access: Create custom roles to manage access across reports, settings, chatbots, and more\u2014whether it’s view-only, edit permissions, or both and ensure only authorized personnel can access critical parts of the system.<\/li>\n<\/ul>\n\n\n\n<\/figure>\n\n\n\n
Deeper Insights with Our New Advanced Reports<\/h2>\n\n\n\n
We’re excited to introduce four powerful new reports to help you gain deeper insights of your CS Team:<\/p>\n\n\n\n
\n
Goal Analysis for Chatbot: <\/strong>Track the success of your chatbot flows by analyzing how often visitors or customers complete defined goals.<\/li>\n\n\n\n
Performance Details:<\/strong> Get hourly, weekly, and monthly insights into individual agent performance, including metrics like total visitors served, Avg. chat duration as well as customer ratings & feedback.<\/li>\n\n\n\n
Chat Performance:<\/strong> Monitor your customer support efficiency with an overview of total chats initiated, average engagement time, and more, broken down into hourly, weekly, and monthly insights.<\/li>\n\n\n\n
First Response Time (FRT) Report:<\/strong> Keep track how quickly your team responds to customer inquiries with a dedicated report to measure and improve your customer support team’s FRT.<\/li>\n<\/ul>\n\n\n\n<\/figure>\n\n\n\n
Small But Mighty Improvements to Enhance Your Workflow<\/h2>\n\n\n\n
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Agent Inactivity Timer:<\/strong> Ensure smoother chat management! Chats will now auto-close if an agent remains inactive while the visitor is engaged or if a chat request isn’t picked up due to agent unavailability.<\/li>\n\n\n\n
Regex Validation in Question Action:<\/strong> Validate visitor inputs effortlessly with regex patterns in chatbot question actions\u2014perfect for capturing accurate responses like email addresses or phone numbers.<\/li>\n\n\n\n
Canned Response Shortcut Update:<\/strong> We\u2019ve updated the shortcut to trigger canned responses for a faster and more streamlined experience.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
Elevate Your Chatbot with Powerful New Features Our latest release introduces exciting updates to enhance your chatbot’s capabilities: Take Full Control with Advanced Access Management Deeper Insights with Our New Advanced Reports We’re excited to introduce four powerful new reports to help you gain deeper insights of your CS Team: Small But Mighty Improvements to […]<\/p>\n","protected":false},"author":43,"featured_media":273185,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"product-updates-category":[1852,1861,1857],"class_list":["post-273182","product-updates","type-product-updates","status-publish","has-post-thumbnail","hentry","product-updates-category-chatbot","product-updates-category-general","product-updates-category-reports"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/273182","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/product-updates"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/43"}],"version-history":[{"count":2,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/273182\/revisions"}],"predecessor-version":[{"id":273188,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/273182\/revisions\/273188"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media\/273185"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=273182"}],"wp:term":[{"taxonomy":"product-updates-category","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates-category?post=273182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![\"Advance](\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Advance-Role-Management.avif\")
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