{"id":272690,"date":"2024-03-30T11:59:38","date_gmt":"2024-03-30T11:59:38","guid":{"rendered":"https:\/\/www.revechat.com\/?post_type=product-updates&#038;p=272690"},"modified":"2025-08-20T03:09:25","modified_gmt":"2025-08-20T03:09:25","slug":"reve-chat-v4-0-0","status":"publish","type":"product-updates","link":"https:\/\/www.revechat.com\/product-updates\/reve-chat-v4-0-0\/","title":{"rendered":"REVE Chat V4.0.0 &#8211; Introducing Single Inbox"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>A new approach to managing customer conversations in a more meaningful way. The new inbox aims to boost business interaction effectiveness and conversation quality, leading to successful conversions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Continuity of all previous sessions<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>REVE Chat will be transitioning from single-session to continuous chat sessions.<\/li>\n\n\n\n<li>Agents can scroll up to find previous chats without leaving the chat page.<\/li>\n\n\n\n<li>No more \u201cMissed\u201d chats! All chat requests will stay on the same page.<\/li>\n\n\n\n<li>Offline chats are segmented separately in the Queued Folder for easy response.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Transforming communication with folders<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New folders functionality: Engaged, Queue, Agents Chat, Chat History, Online Visitors.<\/li>\n\n\n\n<li>Track the assigned chats in the &#8220;Engaged\u201d folder, unattended chats in the &#8220;Queue\u201d folder, and all closed conversations in the \u201cChat History\u201d folder.<\/li>\n\n\n\n<li>Monitor all ongoing conversations by Agents or Chatbot in the &#8220;Agents\u2019 Chat&#8221; folder.<\/li>\n\n\n\n<li>Get detailed visitor insights before initiating proactive chats in the \u201cOnline Visitors\u201d folder.<\/li>\n\n\n\n<li>Inbox Folders<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Revolutionizing wait-time<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Get a clear understanding of visitor information and inquiries before accepting chats.<\/li>\n\n\n\n<li>Admins can prioritize and assign chats directly to agents without accepting chats.<\/li>\n\n\n\n<li>Agents can refine their workflow by filtering and sorting queued chat items.<\/li>\n\n\n\n<li>Improved functionality for Facebook and Instagram comments, simplifying post-management for agents.<\/li>\n\n\n\n<li>Upgraded Queued Chats<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Advanced chat monitoring for admins<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Admins can easily monitor all ongoing chats within their department.<\/li>\n\n\n\n<li>Whisper messaging now includes advanced features such as- quoting messages, sharing attachments, and sending voice messages.<\/li>\n\n\n\n<li>Admins are empowered to take over Chatbot conversations to ensure accurate responses.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Insightful proactive chats<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fully revamped proactive chatting with detailed visitor info, attributes, and browsing history!<\/li>\n\n\n\n<li>Agents can tailor their approach, provide relevant information, and increase the likelihood of lead conversion.<\/li>\n\n\n\n<li>Chat history is now part of your inbox.<\/li>\n\n\n\n<li>Easily track closed conversations by agents and chatbots, with improved session data.<\/li>\n\n\n\n<li>Export conversation data in Excel and CSV, or get the full conversation in TXT format.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Navigate chats with precision<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enhanced visual distinctions of chat items for new and unread messages.<\/li>\n\n\n\n<li>Improved interface with various types of notifications, such as message types, missed calls, appointment requests, and more to stay informed.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Redefined conversations panel<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Redesigned conversation panel (both live chat &amp; chatbot) for a more meaningful user experience.<\/li>\n\n\n\n<li>Improved voice messaging, media content viewing within the conversation panel, voice\/video call and co-browsing experience, and more.<\/li>\n\n\n\n<li>Added a new rich editor (WYSIWYG) with text formatting options, such as bold, italic, strikethrough, bullet points, numbered lists, embedded links, new emoji packs, etc.<\/li>\n\n\n\n<li>Introducing quote messages for effective communication.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Comprehensive visitor insights<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Get a holistic view of visitors\u2019 system-related data, browsing history, and tags for informed interactions in the revamped design.<\/li>\n\n\n\n<li>Access custom attributes and notes for valuable context about the customer.<\/li>\n\n\n\n<li>Easily view shared media files and documents of the conversation inside files.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Effortless ticket management<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create and manage tickets directly within the chat panel.<\/li>\n\n\n\n<li>Seamless tracking of customer issues during live chats.<\/li>\n\n\n\n<li>Access to a customer&#8217;s entire ticket history for instant updates and action.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What&#8217;s more?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Introducing inbox shortcuts to boost your agents&#8217; productivity and streamline operations.<\/li>\n\n\n\n<li>Enhanced the chat history report and dashboard with additional data for daily monitoring.<\/li>\n\n\n\n<li>Unveiling new themes and customization tactics for the visitor widget.<\/li>\n\n\n\n<li>Personalized chatting interface for agents, and much more.<\/li>\n<\/ul>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<p>Thank you for your continued support and feedback. We hope these new features enhance your user experience and streamline communication processes. Enjoy the upgraded version!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A new approach to managing customer conversations in a more meaningful way. The new inbox aims to boost business interaction effectiveness and conversation quality, leading to successful conversions. Continuity of all previous sessions Transforming communication with folders Revolutionizing wait-time Advanced chat monitoring for admins Insightful proactive chats Navigate chats with precision Redefined conversations panel Comprehensive [&hellip;]<\/p>\n","protected":false},"author":43,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"product-updates-category":[1851,1858],"class_list":["post-272690","product-updates","type-product-updates","status-publish","hentry","product-updates-category-inbox","product-updates-category-ux-improvement"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/272690","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/product-updates"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/43"}],"version-history":[{"count":2,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/272690\/revisions"}],"predecessor-version":[{"id":272693,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates\/272690\/revisions\/272693"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=272690"}],"wp:term":[{"taxonomy":"product-updates-category","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/product-updates-category?post=272690"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}