{"id":272417,"date":"2025-08-11T03:22:09","date_gmt":"2025-08-11T03:22:09","guid":{"rendered":"https:\/\/www.revechat.com\/?post_type=help-center&#038;p=272417"},"modified":"2026-04-29T06:50:07","modified_gmt":"2026-04-29T06:50:07","slug":"instagram-messaging-and-comment","status":"publish","type":"help-center","link":"https:\/\/www.revechat.com\/help-center\/instagram-messaging-and-comment\/","title":{"rendered":"Instagram Messaging and Comment"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>Managing customer communication across social platforms is a vital aspect of every business. Instagram is one of the popular messaging channels preferred by both consumers and businesses. Hence, having a communication strategy that is omni-channel help is not missing out on any messages or comments on Facebook.<\/p>\n\n\n\n<p>REVE Chat allows businesses to integrate with <strong>Instagram<\/strong> as a channel. You can bring your Instagram conversations (Direct Messages, Story Replies and Story Mentions) under one rooftop to deliver a unified customer experience on the Instagram platform. Not just that, you can manage other channels side-by-side with Instagram through REVE Chat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Key benefits of the Instagram integration<\/h2>\n\n\n\n<p>Integrate your Instagram account with ZERO coding. By integrating your account, REVE Chat will get access across Posts, DM and Story. It can help you increase customer engagement by following areas.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage conversations from REVE omni-channel platform. All team members can handle Instagram communication and operate business from REVE Chat platform.<\/li>\n\n\n\n<li>You can assign Instagram comments &amp; messages to the right team members to monitor their progress. It improves engagement and makes customers feel valued. Not just that, your risk of losing single customer will be gone forever.<\/li>\n\n\n\n<li>See the replies, mentions, and reactions received in your Instagram story with REVE Chat platform.<\/li>\n\n\n\n<li>You can automate your Instagram service\/support with REVE Chatbots. Create a bot in the REVE Chat Platform and enable the bot for Instagram channel.<\/li>\n\n\n\n<li>Track your team performance and customer KPIs with advanced reporting. Gain better insights on how the conversations are managed by your team.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Requirements to Connect Instagram Business<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Step-1: Switch your account to Instagram Business<\/h3>\n\n\n\n<p>To connect your Instagram account with REVE Chat, you need to make sure your account is a Instagram Business Account. If your account is a standard Instagram account, you can switch to Business Account in no time!<\/p>\n\n\n\n<p>Have a look at the <a href=\"https:\/\/help.instagram.com\/502981923235522\" target=\"_blank\" rel=\"noopener\">Instagram guideline<\/a> on setting up the Business Account. Remember to choose the business account and not the creator account.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step-2: Connect Instagram account with a Facebook page<\/h3>\n\n\n\n<p>As Instagram is a part of Meta business, you need to connect your Instagram account with your Facebook page. Follow <a href=\"https:\/\/help.instagram.com\/176235449218188\" target=\"_blank\" rel=\"noopener\">Instagram guideline<\/a> to connect Instagram account with to Facebook.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step-3: Allow access to messages<\/h3>\n\n\n\n<p>Make sure your Instagram account allows REVE Chat to receive the messages. To turn on the access, open Instagram app and go to <strong>Settings<\/strong> &gt; <strong>Privacy<\/strong> &gt; <strong>Messages<\/strong> &gt; and make sure the <strong>Allow Access to Messages<\/strong> toggle is enabled.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-dominant-color=\"080808\" data-has-transparency=\"false\" style=\"--dominant-color: #080808;\" decoding=\"async\" width=\"465\" height=\"1024\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration-465x1024.webp\" alt=\"\" class=\"not-transparent wp-image-272426\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration-465x1024.webp 465w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration-136x300.webp 136w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration-768x1690.webp 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration-698x1536.webp 698w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration-931x2048.webp 931w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration-scaled.webp 1164w\" sizes=\"(max-width: 465px) 100vw, 465px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\">How to integrate Instagram in REVE chat?<\/h2>\n\n\n\n<p>To integrate your Instagram account with REVE Chat omni-channel platform, you need to ensure that you have followed the above-mentioned requirements before integration.<\/p>\n\n\n\n<p>To connect Instagram with REVE Chat, go to the <strong>Integrations<\/strong>&gt; <strong>Social Media Channels<\/strong> &gt; <strong>Instagram<\/strong> section and click on the \u201cConnect Instagram\u201d button.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-dominant-color=\"f4f5fa\" data-has-transparency=\"false\" style=\"--dominant-color: #f4f5fa;\" decoding=\"async\" width=\"887\" height=\"697\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration2.png\" alt=\"\" class=\"not-transparent wp-image-272427\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration2.png 887w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration2-300x236.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration2-768x603.png 768w\" sizes=\"(max-width: 887px) 100vw, 887px\" \/><\/figure>\n\n\n\n<p>Once you click on the Connect Instagram button, a pop-out window will ask you to log in to your Facebook account or continue with your existing Facebook session.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img data-dominant-color=\"dfdee9\" data-has-transparency=\"false\" style=\"--dominant-color: #dfdee9;\" decoding=\"async\" width=\"621\" height=\"557\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration3.png\" alt=\"\" class=\"not-transparent wp-image-272428\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration3.png 621w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration3-300x269.png 300w\" sizes=\"(max-width: 621px) 100vw, 621px\" \/><\/figure><\/div>\n\n\n<p>Selecting the account will show you the list of Instagram Business account connect with the associated Facebook account. Choose the Instagram Business Account that you want to integrate with REVE Chat.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img data-dominant-color=\"e6e5ec\" data-has-transparency=\"false\" style=\"--dominant-color: #e6e5ec;\" decoding=\"async\" width=\"621\" height=\"804\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration4.png\" alt=\"\" class=\"not-transparent wp-image-272429\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration4.png 621w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration4-232x300.png 232w\" sizes=\"(max-width: 621px) 100vw, 621px\" \/><\/figure><\/div>\n\n\n<p>After choosing, you need to select the Facebook page that is connected with that Instagram Business account.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"e5e5eb\" data-has-transparency=\"false\" style=\"--dominant-color: #e5e5eb;\" decoding=\"async\" width=\"773\" height=\"1024\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration5-773x1024.png\" alt=\"\" class=\"not-transparent wp-image-272430\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration5-773x1024.png 773w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration5-226x300.png 226w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration5-768x1018.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration5-1159x1536.png 1159w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration5.png 1536w\" sizes=\"(max-width: 773px) 100vw, 773px\" \/><\/figure>\n\n\n\n<p>Once done, you have to allow all the permissions for the integration between Facebook and REVE Chat.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img data-dominant-color=\"e7e6ed\" data-has-transparency=\"false\" decoding=\"async\" width=\"622\" height=\"828\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration6.png\" alt=\"\" class=\"not-transparent wp-image-272431\" style=\"--dominant-color: #e7e6ed; width:622px;height:auto\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration6.png 622w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration6-225x300.png 225w\" sizes=\"(max-width: 622px) 100vw, 622px\" \/><\/figure><\/div>\n\n\n<p>That\u2019s it, you have connected your REVE Chat account with your Instagram Business account! Now, you can start receiving Instagram and Facebook messages.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img data-dominant-color=\"fafafb\" data-has-transparency=\"false\" style=\"--dominant-color: #fafafb;\" decoding=\"async\" width=\"921\" height=\"919\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration7.png\" alt=\"\" class=\"not-transparent wp-image-272432\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration7.png 921w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration7-300x300.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration7-150x150.png 150w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration7-768x766.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration7-200x200.png 200w\" sizes=\"(max-width: 921px) 100vw, 921px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\">Enabling the types of communications<\/h2>\n\n\n\n<p>When the Instagram is integrated successfully, you can choose the type of communication you want to see and manage in your REVE Chat account. To make the customization, go to the <strong>Integrations<\/strong>&gt; <strong>Social Media Channels<\/strong> &gt; <strong>Instagram<\/strong> section and click on the checkbox to the following types of notifications:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comments<\/li>\n\n\n\n<li>Direct Messages<\/li>\n\n\n\n<li>Story Replies<\/li>\n\n\n\n<li>Story Mentions<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img data-dominant-color=\"f9fafb\" data-has-transparency=\"false\" style=\"--dominant-color: #f9fafb;\" decoding=\"async\" width=\"907\" height=\"907\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration8.png\" alt=\"\" class=\"not-transparent wp-image-272434\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration8.png 907w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration8-300x300.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration8-150x150.png 150w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration8-768x768.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Instagram_Integration8-200x200.png 200w\" sizes=\"(max-width: 907px) 100vw, 907px\" \/><\/figure><\/div>","protected":false},"excerpt":{"rendered":"<p>Managing customer communication across social platforms is a vital aspect of every business. Instagram is one of the popular messaging channels preferred by both consumers and businesses. Hence, having a communication strategy that is omni-channel help is not missing out on any messages or comments on Facebook. REVE Chat allows businesses to integrate with Instagram [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"menu_order":4,"template":"","meta":{"_acf_changed":false,"footnotes":""},"help_center_type":[1848],"class_list":["post-272417","help-center","type-help-center","status-publish","hentry","help_center_type-social-media-channels"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/272417","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/36"}],"version-history":[{"count":2,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/272417\/revisions"}],"predecessor-version":[{"id":302910,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/272417\/revisions\/302910"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=272417"}],"wp:term":[{"taxonomy":"help_center_type","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help_center_type?post=272417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}