{"id":272356,"date":"2025-08-07T09:23:52","date_gmt":"2025-08-07T09:23:52","guid":{"rendered":"https:\/\/www.revechat.com\/?post_type=help-center&#038;p=272356"},"modified":"2025-10-27T04:08:19","modified_gmt":"2025-10-27T04:08:19","slug":"connecting-gmail-with-pop-imap-settings","status":"publish","type":"help-center","link":"https:\/\/www.revechat.com\/help-center\/connecting-gmail-with-pop-imap-settings\/","title":{"rendered":"Connecting Gmail with POP\/IMAP Settings"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Updating IMAP Settings in Your Gmail Account<\/h2>\n\n\n\n<p>Enabling the IMAP settings in Gmail to integrate with REVE chat:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Login to your Gmail account<\/strong>.<\/li>\n\n\n\n<li>Click on the <strong><em>gear icon<\/em><\/strong> in the top-right corner and select &#8216;<em><strong>See all settings<\/strong><\/em>&#8216;.<\/li>\n\n\n\n<li>Navigate to the &#8216;<strong><em>Forwarding and POP\/IMAP<\/em><\/strong>&#8216; tab.<\/li>\n\n\n\n<li>Under <strong><em>IMAP access<\/em><\/strong>, you will see that IMAP is disabled.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"f9f9fa\" data-has-transparency=\"false\" style=\"--dominant-color: #f9f9fa;\" decoding=\"async\" width=\"1024\" height=\"569\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration-1024x569.png\" alt=\"\" class=\"not-transparent wp-image-272357\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration-1024x569.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration-300x167.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration-768x427.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration-1536x853.png 1536w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration.png 1575w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on &#8216;<strong><em>Enable IMAP<\/em><\/strong>&#8216; and configure the following settings:\n<ul class=\"wp-block-list\">\n<li><strong><em>When I mark a message in IMAP as deleted<\/em><\/strong>: Set to <strong><em>Auto-Expunge on<\/em><\/strong>.<\/li>\n\n\n\n<li><strong><em>Folder size limits<\/em><\/strong>: Select &#8216;<strong><em>Do not limit the number of messages in an IMAP folder<\/em><\/strong>&#8216;.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"f8f8f9\" data-has-transparency=\"false\" style=\"--dominant-color: #f8f8f9;\" decoding=\"async\" width=\"1024\" height=\"513\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration2-1024x513.png\" alt=\"\" class=\"not-transparent wp-image-272358\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration2-1024x513.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration2-300x150.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration2-768x385.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration2-1536x769.png 1536w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration2.png 1587w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on &#8216;<strong><em>Save Changes<\/em><\/strong>&#8216;.<\/li>\n\n\n\n<li>If prompted, verify your identity to confirm the changes.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Setting Up an App Password<\/h2>\n\n\n\n<p>To integrate Gmail with REVE Chat, you need to generate an <strong>App Password<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visit the <strong><a href=\"https:\/\/myaccount.google.com\/apppasswords\" target=\"_blank\" rel=\"noopener\">App Passwords page<\/a><\/strong>.<\/li>\n\n\n\n<li>Select your email address if prompted.<\/li>\n\n\n\n<li>Enter a name (e.g., <strong>REVE Chat Email Integration<\/strong>) and click &#8216;<strong>Generate<\/strong>&#8216;.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"fcfcfd\" data-has-transparency=\"false\" style=\"--dominant-color: #fcfcfd;\" decoding=\"async\" width=\"1024\" height=\"504\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration3-1024x504.png\" alt=\"\" class=\"not-transparent wp-image-272359\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration3-1024x504.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration3-300x148.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration3-768x378.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration3-1536x756.png 1536w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration3.png 1721w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Copy and <strong>securely save the generated password<\/strong> (Do not share it with anyone).<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"c1c3c6\" data-has-transparency=\"false\" style=\"--dominant-color: #c1c3c6;\" decoding=\"async\" width=\"1024\" height=\"744\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration4-1024x744.png\" alt=\"\" class=\"not-transparent wp-image-272360\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration4-1024x744.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration4-300x218.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration4-768x558.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration4.png 1091w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><code>However, if the App Password page shows, your account is not eligible for this feature, then it means your account is not 2FA enabled. You need to enable 2FA first then come back to this page to set up.<\/code><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Integrating Gmail with REVE Chat<\/h2>\n\n\n\n<p>Follow these steps to connect your Gmail account in REVE Chat:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Step 1: Access Email Integration<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Login to your REVE Chat account<\/strong>.<\/li>\n\n\n\n<li>Navigate to the <strong>Integration<\/strong> page from the left-side menu.<\/li>\n\n\n\n<li>Select &#8216;<strong>Email Integration<\/strong>&#8216; and scroll down to &#8216;<strong>Add Your Business Email<\/strong>&#8216;.<\/li>\n\n\n\n<li>Click on &#8216;<strong>Connect Email<\/strong>&#8216; and choose &#8216;<strong>POP\/IMAP Email<\/strong>&#8216;. <img data-dominant-color=\"dddddf\" data-has-transparency=\"false\" decoding=\"async\" width=\"400\" height=\"312\" class=\"not-transparent wp-image-272363\" style=\"--dominant-color: #dddddf; width: 400px;\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration5.png\" alt=\"\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration5.png 1079w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration5-300x234.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration5-1024x799.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration5-768x599.png 768w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Step 2: Configure Email Settings<\/strong>: A pop-up will appear to configure your email settings. Enter the following details:\n<ul class=\"wp-block-list\">\n<li><strong>Email Address<\/strong>: Your Gmail email address (e.g., <em>talha.revechat@gmail.com<\/em>).<\/li>\n\n\n\n<li><strong>Password<\/strong>: The App Password generated earlier.<\/li>\n\n\n\n<li><strong>Business Name<\/strong>: Enter the name that visitors will see in emails.<\/li>\n\n\n\n<li><strong>Synchronize Emails from Mail Server<\/strong>: Select &#8216;<strong>Sync email<\/strong>&#8216; and set a start date (e.g., January 1).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Step 3: Configure Incoming Mail Server (IMAP)<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Incoming Email Protocol<\/strong>: <em>IMAPS<\/em><\/li>\n\n\n\n<li><strong>Incoming Server<\/strong>: <em>imap.gmail.com<\/em><\/li>\n\n\n\n<li><strong>Incoming Connection Type<\/strong>: <em>SSL<\/em><\/li>\n\n\n\n<li><strong>Incoming Port<\/strong>: <em>Leave it blank<\/em>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Step 4: Configure Outgoing Mail Server (SMTP)<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>SMTP Outgoing Server<\/strong>: <em>smtp.gmail.com<\/em><\/li>\n\n\n\n<li><strong>Outgoing Connection Type<\/strong>: <em>STARTTLS<\/em><\/li>\n\n\n\n<li><strong>Outgoing Port<\/strong>: <em>587<\/em><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Step 5: Finalize Setup<\/strong>\n<ul class=\"wp-block-list\">\n<li>Click &#8216;<strong>Confirm<\/strong>&#8216; to save the settings.<\/li>\n\n\n\n<li>Your Gmail account will now be successfully connected to REVE Chat. <img data-dominant-color=\"c8cbd0\" data-has-transparency=\"false\" decoding=\"async\" width=\"400\" height=\"204\" class=\"not-transparent wp-image-272365\" style=\"--dominant-color: #c8cbd0; width: 400px;\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration6.png\" alt=\"\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration6.png 1104w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration6-300x153.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration6-1024x522.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration6-768x392.png 768w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/li>\n\n\n\n<li>Once the email is integrated, REVE Chat will automatically begin syncing email threads from your account. You can track the progress of ticket synchronization at the bottom of the ticketing page.<\/li>\n\n\n\n<li>Previously synced emails will have their ticket status set to <strong>Solved<\/strong> by default. If a visitor replies to any of these emails, the ticket status will automatically change to <strong>Open<\/strong>. <img data-dominant-color=\"f2f5f9\" data-has-transparency=\"false\" decoding=\"async\" width=\"400\" height=\"201\" class=\"not-transparent wp-image-272366\" style=\"--dominant-color: #f2f5f9; width: 400px;\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration8.png\" alt=\"\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration8.png 1836w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration8-300x151.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration8-1024x515.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration8-768x386.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/08\/Gmail_Integration8-1536x772.png 1536w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>By following these steps, you can seamlessly integrate your Gmail account with REVE Chat for email communication and ticketing support.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Updating IMAP Settings in Your Gmail Account Enabling the IMAP settings in Gmail to integrate with REVE chat: Setting Up an App Password To integrate Gmail with REVE Chat, you need to generate an App Password: However, if the App Password page shows, your account is not eligible for this feature, then it means your [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"menu_order":7,"template":"","meta":{"_acf_changed":false,"footnotes":""},"help_center_type":[1849],"class_list":["post-272356","help-center","type-help-center","status-publish","hentry","help_center_type-email-integration"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/272356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/36"}],"version-history":[{"count":7,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/272356\/revisions"}],"predecessor-version":[{"id":272372,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/272356\/revisions\/272372"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=272356"}],"wp:term":[{"taxonomy":"help_center_type","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help_center_type?post=272356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}