{"id":271829,"date":"2025-07-27T08:37:30","date_gmt":"2025-07-27T08:37:30","guid":{"rendered":"https:\/\/www.revechat.com\/?post_type=help-center&#038;p=271829"},"modified":"2025-07-27T08:55:52","modified_gmt":"2025-07-27T08:55:52","slug":"automated-bulk-ticket-creation","status":"publish","type":"help-center","link":"https:\/\/www.revechat.com\/help-center\/automated-bulk-ticket-creation\/","title":{"rendered":"Automated &amp; Bulk Ticket Creation"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Email from Customer<\/h2>\n\n\n\n<p>You can turn your customer emails as ticket in REVE Chat ticketing system. Read how to automatically send emails from your email clients to REVE Chat Tickets.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bulk Ticket Creation<\/h2>\n\n\n\n<p>Users can easily create bulk tickets by uploading csv\/xls files, making it easier to transition from any other third party systems.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"f0f3f7\" data-has-transparency=\"true\" style=\"--dominant-color: #f0f3f7;\" decoding=\"async\" width=\"1024\" height=\"483\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation-1024x483.png\" alt=\"\" class=\"has-transparency wp-image-271830\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation-1024x483.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation-300x142.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation-768x362.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation-1536x725.png 1536w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation.png 1916w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>To create bulk tickets in REVE chat-<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to the ticketing module in the inbox panel and click the <strong><em>Import<\/em><\/strong> button.<\/li>\n\n\n\n<li>The import window will appear where we have to select under which form we want to create those tickets, upload the <strong><em>.CSV<\/em><\/strong> \/ <strong><em>.XLS<\/em><\/strong> file and click continue. <img data-dominant-color=\"f1f4f7\" data-has-transparency=\"true\" decoding=\"async\" width=\"900\" height=\"429\" class=\"has-transparency wp-image-271831\" style=\"--dominant-color: #f1f4f7; width: 900px;\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation2.png\" alt=\"\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation2.png 1916w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation2-300x143.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation2-1024x488.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation2-768x366.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation2-1536x733.png 1536w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Then users have to match the file&#8217;s header to the forms components like recipient name, email, subject etc. If the form contains mandatory fields, they must be mapped. <img data-dominant-color=\"eef2f5\" data-has-transparency=\"true\" decoding=\"async\" width=\"900\" height=\"433\" class=\"has-transparency wp-image-271833\" style=\"--dominant-color: #eef2f5; width: 900px;\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation3.png\" alt=\"\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation3.png 1904w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation3-300x144.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation3-1024x492.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation3-768x369.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation3-1536x738.png 1536w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After clicking continue, users can get a preview how the files data will be stored in the forms components and create bulk ticket by clicking the create button. <img data-dominant-color=\"f0f3f7\" data-has-transparency=\"true\" decoding=\"async\" width=\"900\" height=\"438\" class=\"has-transparency wp-image-271835\" style=\"--dominant-color: #f0f3f7; width: 900px;\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation4.png\" alt=\"\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation4.png 1880w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation4-300x146.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation4-1024x498.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation4-768x373.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Automated-Bulk-Ticket-Creation4-1536x747.png 1536w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Email from Customer You can turn your customer emails as ticket in REVE Chat ticketing system. Read how to automatically send emails from your email clients to REVE Chat Tickets. Bulk Ticket Creation Users can easily create bulk tickets by uploading csv\/xls files, making it easier to transition from any other third party systems. To [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"menu_order":33,"template":"","meta":{"_acf_changed":false,"footnotes":""},"help_center_type":[1835,1836],"class_list":["post-271829","help-center","type-help-center","status-publish","hentry","help_center_type-tickets","help_center_type-create-ticket"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/36"}],"version-history":[{"count":3,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271829\/revisions"}],"predecessor-version":[{"id":271836,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271829\/revisions\/271836"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=271829"}],"wp:term":[{"taxonomy":"help_center_type","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help_center_type?post=271829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}