Learn how to get Authorization key.<\/a><\/p>\n\n\n\ncurl --location -g 'https:\/\/api.revechat.com\/rest\/v1\/external-ticket\/all-with-last-msg\/{account_id}' \\\n--header 'Authorization: paste your authorization key here'<\/code><\/pre>\n\n\n\nExample:<\/strong><\/h5>\n\n\n\ncurl --location 'https:\/\/api.revechat.com\/rest\/v1\/external-ticket\/all-with-last-msg\/8683034' \\\n--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \\\n--header 'Cookie: revechatLocaleCookie=en'<\/code><\/pre>\n\n\n\n<\/p>\n\n\n\nView Success Response<\/summary>\n{\n "status": "success",\n "message": "found",\n "body": {\n "content": [\n {\n "id": "687c7d82e045c40b1c080bad",\n "accountId": "8683034",\n "chatInfoId": null,\n "description": "<p>test222222<\/p>",\n "descriptionText": "test222222",\n "isDeleted": false,\n "subject": "tesrt",\n "assigneeId": null,\n "assignee": null,\n "ticketStatusId": 1,\n "ticketStatus": {\n "id": 1,\n "accountId": "",\n "agentStatusName": "OPEN",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "DEFAULT",\n "visitorStatusName": "OPEN",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n "ticketPriorityId": 5,\n "ticketPriority": {\n "id": 5,\n "priorityName": "MEDIUM",\n "colorCode": "#F4B24E"\n },\n "statusCategory": "OPEN",\n "isSpammed": false,\n "attachments": [],\n "confirmationEmailStatus": "DELIVERED",\n "creationSource": "CONVERSATION_PANEL",\n "visitorRecord": null,\n "tagIds": [],\n "creatorId": 81830,\n "creator": {\n "id": 81830,\n "accountId": "8683034",\n "roleId": 1,\n "role": {\n "id": 1,\n "name": "Super Admin",\n "description": "Reve Chat Super Administrator",\n "default": true\n },\n "mailAddress": "talha@revechat.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 1,\n "lastLoginTime": 1753071660149,\n "lastLogoutTime": 1753004003479,\n "lastName": "",\n "firstName": "Mohaimin",\n "concurrentChat": 5,\n "isPasswordChanged": 1,\n "updatedTime": 1729413268287,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",\n "accCreatedTime": null,\n "departments": [\n {\n "id": 4214,\n "name": "Facebook",\n "description": "",\n "clOperatorCode": "8683034"\n }\n ],\n "fromAD": false\n },\n "formId": 43,\n "formsDTO": {\n "id": 43,\n "accountId": "8683034",\n "creator": {\n "id": 99004,\n "accountId": "8683034",\n "roleId": 2,\n "role": null,\n "mailAddress": "devs@revechat.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": 1752724980010,\n "lastLogoutTime": 1752724995946,\n "lastName": "Dev Team1",\n "firstName": "Reve",\n "concurrentChat": 1,\n "isPasswordChanged": 0,\n "updatedTime": 1684640788389,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": "8683034-277744d3-dcae-487d-824c-1e829c645e28.png",\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1684640788000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "creatorId": 99004,\n "name": "test form",\n "description": null,\n "visitorEndsName": "test form",\n "status": "PUBLISHED",\n "formType": "TICKET",\n "payload": "{\\"header\\":[{\\"type\\":\\"header\\",\\"body\\":{\\"header\\":\\"Support Request\\",\\"description\\":\\"<p>Fill up the form to get a support request<\/p>\\"}}],\\"actions\\":[{\\"type\\":\\"recipientName\\",\\"isRequired\\":false,\\"attributeToSave\\":\\"ticket_recipient_name\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"half\\",\\"uuid\\":\\"533dd0b1-6f2a-4299-b214-3bb66cbf544b\\",\\"body\\":{\\"label\\":\\"Recipient Name\\",\\"placeholder\\":\\"Write here\\"}},{\\"type\\":\\"recipientEmail\\",\\"isRequired\\":false,\\"attributeToSave\\":\\"ticket_recipient_email\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"half\\",\\"uuid\\":\\"62e42a10-0047-480f-8d8d-8735dff81731\\",\\"body\\":{\\"label\\":\\"Recipient Email\\",\\"placeholder\\":\\"Write your email here\\",\\"regex\\":\\"\\",\\"errorMessage\\":\\"\\"}},{\\"type\\":\\"subject\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_subject\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"full\\",\\"uuid\\":\\"ecba6a46-d3c4-4270-9a25-a643cd11a9b3\\",\\"body\\":{\\"label\\":\\"Subject\\",\\"placeholder\\":\\"Write ticket subject...\\"}},{\\"type\\":\\"description\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_description\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"full\\",\\"uuid\\":\\"3606c556-4d9f-48b3-a443-304894eb7f54\\",\\"body\\":{\\"label\\":\\"Description\\",\\"placeholder\\":\\"Write description...\\",\\"minChar\\":1,\\"maxChar\\":1000}}],\\"useCaptcha\\":false,\\"formSubmit\\":{\\"label\\":\\"Submit\\",\\"successMessage\\":\\"\\",\\"failedMessage\\":\\"\\"}}",\n "activityLog": null,\n "type": "CUSTOM",\n "uuid": "925de853-b84c-4617-87fc-4cee9f4a0e3d",\n "isEnabled": true,\n "isDeleted": false,\n "created": 1745905343646,\n "updated": 1745905425361,\n "isDefault": false,\n "statusGroupId": 1,\n "statusGroup": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "DEFAULT STATUS GROUP",\n "description": "this is the default status group",\n "departments": [],\n "status": true,\n "isDefault": true,\n "statusList": [\n {\n "id": 1,\n "accountId": "",\n "agentStatusName": "OPEN",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "DEFAULT",\n "visitorStatusName": "OPEN",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 2,\n "accountId": "",\n "agentStatusName": "SOLVED",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "DEFAULT",\n "visitorStatusName": "SOLVED",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 3,\n "accountId": "",\n "agentStatusName": "IN PROGRESS",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "DEFAULT",\n "visitorStatusName": "IN PROGRESS",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n }\n ],\n "created": 1673913600000,\n "updated": 1673913600000\n }\n },\n "ticketUUID": "57e4f665-6276-41b8-9f74-f5e6db6db60e",\n "ticketId": "347",\n "mailMsgId": "6489367f-765e-4840-9d18-19d8f64bbe10",\n "isOverDue": false,\n "dueDate": null,\n "statusGroupId": 1,\n "statusGroupDTO": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "DEFAULT STATUS GROUP",\n "description": "this is the default status group",\n "departments": [],\n "status": true,\n "isDefault": true,\n "statusList": [\n {\n "id": 1,\n "accountId": "",\n "agentStatusName": "OPEN",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "DEFAULT",\n "visitorStatusName": "OPEN",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 2,\n "accountId": "",\n "agentStatusName": "SOLVED",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "DEFAULT",\n "visitorStatusName": "SOLVED",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 3,\n "accountId": "",\n "agentStatusName": "IN PROGRESS",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "DEFAULT",\n "visitorStatusName": "IN PROGRESS",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n }\n ],\n "created": 1673913600000,\n "updated": 1673913600000\n },\n "visitorInfo": {\n "visitorId": 14372571,\n "visitorRecordId": 28394953,\n "visitorUUID": "898b514b-b2cd-4121-8255-4d45804f7b9b",\n "name": "Mohaimin Talha",\n "email": "mohaiminttest@gmail.com",\n "phone": null,\n "visitorProfilePic": null,\n "ip": null,\n "platform": null,\n "browserName": null,\n "locationDto": {\n "countryCode": "-",\n "country": "-",\n "city": "-",\n "latitude": "0.0",\n "longitude": "0.0",\n "region": "-"\n }\n },\n "attributes": {\n "{{ticket_due_date}}": "",\n "{{ticket_description}}": "<p>test222222<\/p>",\n "{{ticket_last_updated}}": "20-Jul-25 05:24:18 AM",\n "{{ticket_status}}": "OPEN",\n "{{ticket_recipient_email}}": "mohaiminttest@gmail.com",\n "{{ticket_subject}}": "tesrt",\n "{{ticket_source}}": "CONVERSATION_PANEL",\n "{{ticket_type}}": "OUTBOUND",\n "{{ticket_recipient_name}}": "Mohaimin Talha",\n "{{ticket_business_name}}": "Product Team Test1,llll",\n "{{ticket_visitor_status}}": "OPEN",\n "{{ticket_creation_date}}": "20-Jul-25 05:24:18 AM",\n "{{ticket_priority}}": "MEDIUM",\n "{{ticket_id}}": "347",\n "{{database_id}}": "TICKET_ID=57e4f665-6276-41b8-9f74-f5e6db6db60e#",\n "{{ticket_status_group}}": "DEFAULT STATUS GROUP",\n "{{ticket_channel}}": "product.test@inbound.revechat.com"\n },\n "submittedFields": "[{\\"key\\":\\"Recipient Name\\",\\"value\\":\\"Mohaimin Talha\\",\\"attribute\\":\\"ticket_recipient_name\\",\\"id\\":\\"533dd0b1-6f2a-4299-b214-3bb66cbf544b\\",\\"valueLabel\\":\\"Mohaimin Talha\\"},{\\"key\\":\\"Recipient Email\\",\\"value\\":\\"mohaiminttest@gmail.com\\",\\"attribute\\":\\"ticket_recipient_email\\",\\"id\\":\\"62e42a10-0047-480f-8d8d-8735dff81731\\",\\"valueLabel\\":\\"mohaiminttest@gmail.com\\"},{\\"key\\":\\"Subject\\",\\"value\\":\\"tesrt\\",\\"attribute\\":\\"ticket_subject\\",\\"id\\":\\"ecba6a46-d3c4-4270-9a25-a643cd11a9b3\\",\\"valueLabel\\":\\"tesrt\\"},{\\"key\\":\\"Description\\",\\"value\\":\\"<p>test222222<\/p>\\",\\"attribute\\":\\"ticket_description\\",\\"id\\":\\"3606c556-4d9f-48b3-a443-304894eb7f54\\",\\"valueLabel\\":\\"test222222\\"}]",\n "systemAttributes": {},\n "customAttributes": {},\n "messageInfo": {\n "lastOpenTime": 1752989058435\n },\n "resolvedById": null,\n "resolvedBy": null,\n "created": 1752989058435,\n "updated": 1752989058435,\n "submitTimestamp": 1752989058427,\n "serialNo": 0,\n "channel": "product.test@inbound.revechat.com",\n "hasNewMsg": false,\n "previousId": null,\n "firstResponseTime": 0,\n "initialResponseTime": 0,\n "resolutionTime": 0\n },\n {\n "id": "687c6325e045c40b1c080bab",\n "accountId": "8683034",\n "chatInfoId": null,\n "description": "<p>srdgdgtdegt<\/p>",\n "descriptionText": "srdgdgtdegt",\n "isDeleted": false,\n "subject": "dsfdfdf",\n "assigneeId": null,\n "assignee": null,\n "ticketStatusId": 1,\n "ticketStatus": {\n "id": 1,\n "accountId": "",\n "agentStatusName": "OPEN",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "DEFAULT",\n "visitorStatusName": "OPEN",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n "ticketPriorityId": 5,\n "ticketPriority": {\n "id": 5,\n "priorityName": "MEDIUM",\n "colorCode": "#F4B24E"\n },\n "statusCategory": "OPEN",\n "isSpammed": false,\n "attachments": [],\n "confirmationEmailStatus": "DELIVERED",\n "creationSource": "CHAT_HISTORY",\n "visitorRecord": null,\n "tagIds": [],\n "creatorId": 77273,\n "creator": {\n "id": 77273,\n "accountId": "8683034",\n "roleId": 2,\n "role": {\n "id": 2,\n "name": "Admin",\n "description": "REVE CHAT Administrator",\n "default": true\n },\n "mailAddress": "luffy@mrg.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": 1752981585787,\n "lastLogoutTime": 1752985120769,\n "lastName": "Tuhin Design",\n "firstName": "Asif",\n "concurrentChat": 5,\n "isPasswordChanged": 1,\n "updatedTime": 1690787011020,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": "8683034-46be5f3f-0e24-4296-9be9-809b971871d4.png",\n "accCreatedTime": null,\n "departments": [\n {\n "id": 4213,\n "name": "WhatsApp",\n "description": "",\n "clOperatorCode": "8683034"\n }\n ],\n "fromAD": false\n },\n "formId": 1,\n "formsDTO": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "creatorId": 1,\n "name": "Default Form",\n "description": "This is system default form",\n "visitorEndsName": "Default form",\n "status": "PUBLISHED",\n "formType": "TICKET",\n "payload": "{\\"header\\":[{\\"type\\":\\"header\\",\\"body\\":{\\"header\\":\\"This is a sample subtitle header. Click to edit.\\",\\"description\\":\\"<p>This is a sample subtitle header. Click to edit.<\/p>\\"}}],\\"actions\\":[{\\"type\\":\\"recipientName\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_recipient_name\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"half\\",\\"uuid\\":\\"a0d518b6-7603-456c-bfaf-87010b6e649e\\",\\"body\\":{\\"label\\":\\"Recipient Name\\",\\"placeholder\\":\\"Write here\\"}},{\\"type\\":\\"recipientEmail\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_recipient_email\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"half\\",\\"uuid\\":\\"990b2449-29ab-455b-a0a4-d394b6a9189e\\",\\"body\\":{\\"label\\":\\"Recipient Email\\",\\"placeholder\\":\\"Write your email here\\",\\"regex\\":\\"\\",\\"errorMessage\\":\\"\\"}},{\\"type\\":\\"subject\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_subject\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"full\\",\\"uuid\\":\\"e0a1804a-a951-48e1-a3c9-094556064d36\\",\\"body\\":{\\"label\\":\\"Subject\\",\\"placeholder\\":\\"Write ticket subject...\\"}},{\\"type\\":\\"description\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_description\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"full\\",\\"uuid\\":\\"21b331fb-53f6-44ac-a927-27b076bd268a\\",\\"body\\":{\\"label\\":\\"Description\\",\\"placeholder\\":\\"Write description...\\",\\"minChar\\":1,\\"maxChar\\":25000}}],\\"useCaptcha\\":false,\\"formSubmit\\":{\\"label\\":\\"Submit\\",\\"successMessage\\":\\"\\",\\"failedMessage\\":\\"\\"}}",\n "activityLog": null,\n "type": "CUSTOM",\n "uuid": "ae5114cb-078c-4f19-85f8-fe13f047a561",\n "isEnabled": true,\n "isDeleted": false,\n "created": 1738646226896,\n "updated": 1738646226896,\n "isDefault": true,\n "statusGroupId": 1,\n "statusGroup": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "DEFAULT STATUS GROUP",\n "description": "this is the default status group",\n "departments": [],\n "status": true,\n "isDefault": true,\n "statusList": [\n {\n "id": 1,\n "accountId": "",\n "agentStatusName": "OPEN",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "DEFAULT",\n "visitorStatusName": "OPEN",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 2,\n "accountId": "",\n "agentStatusName": "SOLVED",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "DEFAULT",\n "visitorStatusName": "SOLVED",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 3,\n "accountId": "",\n "agentStatusName": "IN PROGRESS",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "DEFAULT",\n "visitorStatusName": "IN PROGRESS",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 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"browserName": "Chrome",\n "locationDto": {\n "countryCode": "BD",\n "country": "Bangladesh",\n "city": "Dhaka",\n "latitude": "23.710394",\n "longitude": "90.40711",\n "region": "Dhaka"\n }\n },\n "attributes": {\n "{{ticket_due_date}}": "",\n "{{ticket_description}}": "<p>srdgdgtdegt<\/p>",\n "{{ticket_last_updated}}": "20-Jul-25 03:31:49 AM",\n "{{ticket_status}}": "OPEN",\n "{{ticket_recipient_email}}": "aaaaa@gggg.com",\n "{{ticket_subject}}": "dsfdfdf",\n "{{ticket_source}}": "CHAT_HISTORY",\n "{{ticket_type}}": "OUTBOUND",\n "{{ticket_recipient_name}}": "#4d014425a",\n "{{ticket_business_name}}": "Product Team Test1,llll",\n "{{ticket_visitor_status}}": "OPEN",\n "{{ticket_creation_date}}": "20-Jul-25 03:31:49 AM",\n "{{ticket_priority}}": "MEDIUM",\n "{{ticket_id}}": "346",\n "{{database_id}}": "TICKET_ID=881ee16c-df30-4edb-ae76-a455eb3522f2#",\n "{{ticket_status_group}}": "DEFAULT STATUS GROUP",\n "{{ticket_channel}}": "product.test@inbound.revechat.com"\n },\n 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"submitTimestamp": 1752982309838,\n "serialNo": 0,\n "channel": "product.test@inbound.revechat.com",\n "hasNewMsg": false,\n "previousId": null,\n "firstResponseTime": 0,\n "initialResponseTime": 0,\n "resolutionTime": 0\n },\n {\n "id": "687615c9a11e481fbad488cb",\n "accountId": "8683034",\n "chatInfoId": null,\n "description": "<p>fgfgfdgfg fgfg<\/p>",\n "descriptionText": "fgfgfdgfg fgfg",\n "isDeleted": false,\n "subject": "test subject",\n "assigneeId": 99004,\n "assignee": {\n "id": 99004,\n "accountId": "8683034",\n "roleId": 2,\n "role": {\n "id": 2,\n "name": "Admin",\n "description": "REVE CHAT Administrator",\n "default": true\n },\n "mailAddress": "devs@revechat.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": 1752724980010,\n "lastLogoutTime": 1752724995946,\n "lastName": "Dev Team1",\n "firstName": "Reve",\n "concurrentChat": 1,\n "isPasswordChanged": 0,\n "updatedTime": 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"{\\"header\\":[{\\"type\\":\\"header\\",\\"body\\":{\\"header\\":\\"This is a sample subtitle header. Click to edit.\\",\\"description\\":\\"<p>This is a sample subtitle header. Click to edit.<\/p>\\"}}],\\"actions\\":[{\\"type\\":\\"recipientName\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_recipient_name\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"half\\",\\"uuid\\":\\"a0d518b6-7603-456c-bfaf-87010b6e649e\\",\\"body\\":{\\"label\\":\\"Recipient Name\\",\\"placeholder\\":\\"Write here\\"}},{\\"type\\":\\"recipientEmail\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_recipient_email\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"half\\",\\"uuid\\":\\"990b2449-29ab-455b-a0a4-d394b6a9189e\\",\\"body\\":{\\"label\\":\\"Recipient Email\\",\\"placeholder\\":\\"Write your email here\\",\\"regex\\":\\"\\",\\"errorMessage\\":\\"\\"}},{\\"type\\":\\"subject\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_subject\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"full\\",\\"uuid\\":\\"e0a1804a-a951-48e1-a3c9-094556064d36\\",\\"body\\":{\\"label\\":\\"Subject\\",\\"placeholder\\":\\"Write ticket 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"locationDto": {\n "countryCode": "-",\n "country": "-",\n "city": "-",\n "latitude": "0.0",\n "longitude": "0.0",\n "region": "-"\n }\n },\n "attributes": {\n "{{ticket_due_date}}": "",\n "{{ticket_description}}": "<p>fgfgfdgfg fgfg<\/p>",\n "{{ticket_last_updated}}": "15-Jul-25 08:48:16 AM",\n "{{ticket_status}}": "OPEN",\n "{{ticket_assignee}}": "Reve Dev Team1",\n "{{ticket_recipient_email}}": "ntsnoman@gmail.com",\n "{{ticket_subject}}": "test subject",\n "{{ticket_source}}": "MANUAL",\n "{{ticket_type}}": "OUTBOUND",\n "{{ticket_recipient_name}}": "noman",\n "{{ticket_business_name}}": "Product Team Test1,llll",\n "{{ticket_visitor_status}}": "OPEN",\n "{{ticket_creation_date}}": "15-Jul-25 08:48:09 AM",\n "{{ticket_priority}}": "MEDIUM",\n "{{ticket_id}}": "345",\n "{{database_id}}": "TICKET_ID=510ea268-0c75-41ba-b5a1-1eebbad41479#",\n "{{ticket_status_group}}": "DEFAULT STATUS GROUP",\n "{{ticket_channel}}": "product.test@inbound.revechat.com"\n },\n "submittedFields": 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noman,<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>Product Team Test1,llll Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">TICKET_ID=510ea268-0c75-41ba-b5a1-1eebbad41479#<\/span><\/p>\\n<p>\u00a0<\/p>\\n<p>fgfgfdgfg fgfg<\/p>\\n<p>\u00a0<\/p>\\n<p>\u00a0<\/p>\\n<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "lastResponseBy": "FOLLOWER",\n "lastReplyTime": 1752569321393\n },\n "resolvedById": null,\n "resolvedBy": null,\n "created": 1752569289364,\n "updated": 1752569321393,\n 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"updated": 1752569163423,\n "submitTimestamp": 1750929571473,\n "serialNo": 0,\n "channel": "product.test@inbound.revechat.com",\n "hasNewMsg": false,\n "previousId": null,\n "firstResponseTime": 0,\n "initialResponseTime": 0,\n "resolutionTime": 0\n },\n {\n "id": "68591a0a1a86f043795f6b14",\n "accountId": "8683034",\n "chatInfoId": null,\n "description": "<p>Test CC<\/p>",\n "descriptionText": "Test CC",\n "isDeleted": false,\n "subject": "Checking CC issues",\n "assigneeId": 81830,\n "assignee": {\n "id": 81830,\n "accountId": "8683034",\n "roleId": 1,\n "role": {\n "id": 1,\n "name": "Super Admin",\n "description": "Reve Chat Super Administrator",\n "default": true\n },\n "mailAddress": "talha@revechat.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 1,\n "lastLoginTime": 1753071660149,\n "lastLogoutTime": 1753004003479,\n "lastName": "",\n "firstName": "Mohaimin",\n "concurrentChat": 5,\n 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"accCreatedTime": null,\n "departments": [\n {\n "id": 4214,\n "name": "Facebook",\n "description": "",\n "clOperatorCode": "8683034"\n }\n ],\n "fromAD": false\n },\n "formId": 1,\n "formsDTO": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "creatorId": 1,\n "name": "Default Form",\n "description": "This is system default form",\n "visitorEndsName": "Default form",\n "status": "PUBLISHED",\n "formType": "TICKET",\n "payload": "{\\"header\\":[{\\"type\\":\\"header\\",\\"body\\":{\\"header\\":\\"This is a sample subtitle header. Click to edit.\\",\\"description\\":\\"<p>This is a sample subtitle header. Click to edit.<\/p>\\"}}],\\"actions\\":[{\\"type\\":\\"recipientName\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_recipient_name\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"half\\",\\"uuid\\":\\"a0d518b6-7603-456c-bfaf-87010b6e649e\\",\\"body\\":{\\"label\\":\\"Recipient Name\\",\\"placeholder\\":\\"Write here\\"}},{\\"type\\":\\"recipientEmail\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_recipient_email\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"half\\",\\"uuid\\":\\"990b2449-29ab-455b-a0a4-d394b6a9189e\\",\\"body\\":{\\"label\\":\\"Recipient Email\\",\\"placeholder\\":\\"Write your email here\\",\\"regex\\":\\"\\",\\"errorMessage\\":\\"\\"}},{\\"type\\":\\"subject\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_subject\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"full\\",\\"uuid\\":\\"e0a1804a-a951-48e1-a3c9-094556064d36\\",\\"body\\":{\\"label\\":\\"Subject\\",\\"placeholder\\":\\"Write ticket subject...\\"}},{\\"type\\":\\"description\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_description\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"full\\",\\"uuid\\":\\"21b331fb-53f6-44ac-a927-27b076bd268a\\",\\"body\\":{\\"label\\":\\"Description\\",\\"placeholder\\":\\"Write description...\\",\\"minChar\\":1,\\"maxChar\\":25000}}],\\"useCaptcha\\":false,\\"formSubmit\\":{\\"label\\":\\"Submit\\",\\"successMessage\\":\\"\\",\\"failedMessage\\":\\"\\"}}",\n "activityLog": null,\n "type": "CUSTOM",\n "uuid": "ae5114cb-078c-4f19-85f8-fe13f047a561",\n "isEnabled": true,\n "isDeleted": false,\n "created": 1738646226896,\n "updated": 1738646226896,\n "isDefault": true,\n "statusGroupId": 1,\n "statusGroup": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "DEFAULT STATUS GROUP",\n "description": "this is the default status group",\n "departments": [],\n "status": true,\n "isDefault": true,\n "statusList": [\n {\n "id": 1,\n "accountId": "",\n "agentStatusName": "OPEN",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "DEFAULT",\n "visitorStatusName": "OPEN",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 2,\n "accountId": "",\n "agentStatusName": "SOLVED",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "DEFAULT",\n "visitorStatusName": "SOLVED",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 3,\n "accountId": "",\n "agentStatusName": "IN PROGRESS",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "DEFAULT",\n "visitorStatusName": "IN PROGRESS",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n }\n ],\n "created": 1673913600000,\n "updated": 1673913600000\n }\n },\n "ticketUUID": "d4d1a8d3-677a-4a81-9bb8-888f4d1fd1a9",\n "ticketId": "343",\n "mailMsgId": "0b87714e-246b-43bf-abe6-df2caee8c886",\n "isOverDue": false,\n "dueDate": null,\n "statusGroupId": 1,\n "statusGroupDTO": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "DEFAULT STATUS GROUP",\n "description": "this is the default status group",\n "departments": [],\n "status": true,\n "isDefault": true,\n "statusList": [\n {\n "id": 1,\n "accountId": "",\n "agentStatusName": "OPEN",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "DEFAULT",\n "visitorStatusName": "OPEN",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 2,\n "accountId": "",\n "agentStatusName": "SOLVED",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "DEFAULT",\n "visitorStatusName": "SOLVED",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 3,\n "accountId": "",\n "agentStatusName": "IN PROGRESS",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "DEFAULT",\n "visitorStatusName": "IN PROGRESS",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n }\n ],\n "created": 1673913600000,\n "updated": 1673913600000\n },\n "visitorInfo": {\n "visitorId": 16301788,\n "visitorRecordId": 30350236,\n "visitorUUID": "3d4a6e43-277a-4c10-bc36-6496c851fae2",\n "name": "Talha",\n "email": "talha.revechat@gmail.com",\n "phone": null,\n "visitorProfilePic": null,\n "ip": null,\n "platform": null,\n "browserName": null,\n "locationDto": {\n "countryCode": "-",\n "country": "-",\n "city": "-",\n "latitude": "0.0",\n "longitude": "0.0",\n "region": "-"\n }\n },\n "attributes": {\n "{{ticket_due_date}}": "",\n "{{ticket_description}}": "<p>Test CC<\/p>",\n "{{ticket_last_updated}}": "23-Jun-25 09:12:12 AM",\n "{{ticket_status}}": "OPEN",\n "{{ticket_assignee}}": "Mohaimin",\n "{{ticket_recipient_email}}": "talha.revechat@gmail.com",\n "{{ticket_subject}}": "Checking CC issues",\n "{{ticket_source}}": "MANUAL",\n "{{ticket_type}}": "OUTBOUND",\n "{{ticket_recipient_name}}": "Talha",\n "{{ticket_business_name}}": "Product Team Test1,llll",\n "{{ticket_visitor_status}}": "OPEN",\n "{{ticket_creation_date}}": "23-Jun-25 09:10:34 AM",\n "{{ticket_priority}}": "MEDIUM",\n "{{ticket_id}}": "343",\n "{{database_id}}": "TICKET_ID=d4d1a8d3-677a-4a81-9bb8-888f4d1fd1a9#",\n "{{ticket_status_group}}": "DEFAULT STATUS GROUP",\n "{{ticket_channel}}": "product.test@inbound.revechat.com"\n },\n "submittedFields": "[{\\"key\\":\\"Recipient Name\\",\\"value\\":\\"Talha\\",\\"attribute\\":\\"ticket_recipient_name\\",\\"id\\":\\"a0d518b6-7603-456c-bfaf-87010b6e649e\\",\\"valueLabel\\":\\"Talha\\"},{\\"key\\":\\"Recipient Email\\",\\"value\\":\\"talha.revechat@gmail.com\\",\\"attribute\\":\\"ticket_recipient_email\\",\\"id\\":\\"990b2449-29ab-455b-a0a4-d394b6a9189e\\",\\"valueLabel\\":\\"talha.revechat@gmail.com\\"},{\\"key\\":\\"Subject\\",\\"value\\":\\"Checking CC issues\\",\\"attribute\\":\\"ticket_subject\\",\\"id\\":\\"e0a1804a-a951-48e1-a3c9-094556064d36\\",\\"valueLabel\\":\\"Checking CC issues\\"},{\\"key\\":\\"Description\\",\\"value\\":\\"<p>Test CC<\/p>\\",\\"attribute\\":\\"ticket_description\\",\\"id\\":\\"21b331fb-53f6-44ac-a927-27b076bd268a\\",\\"valueLabel\\":\\"Test CC\\"}]",\n "systemAttributes": {},\n "customAttributes": {},\n "messageInfo": {\n "lastOpenTime": 1750669834274,\n "lastMessage": "Nice, wow\\n\\n\\nOn Mon, Jun 23, 2025 at 3:11\u202fPM Mohaimin Talha <talha.revechat@gmail.com>\\nwrote:\\n\\n> Nice to hear from you.\\n>\\n> On Mon, Jun 23, 2025 at 3:10\u202fPM Product Team Test1,llll <\\n> product.test@inbound.revechat.com> wrote:\\n>\\n>> Ticket subject\\n>>\\n>> Checking CC issues\\n>>\\n>> Dear Talha,\\n>>\\n>> I am sending a test email from template\\n>> TICKET_ID=d4d1a8d3-677a-4a81-9bb8-888f4d1fd1a9#\\n>> ------------------------------\\n>>\\n>> If you have any other concern or want to know update of the ticket,\\n>> please reply to this thread. One\\n>> Powered by <https:\/\/www.revechat.com\/> Chat with us\\n>> <https:\/\/static.revechat.com\/widget\/d\/html\/chat.html?c=8683034>\\n>>\\n>\\n",\n "lastResponseBy": "VISITOR",\n "lastReplyTime": 1750670149455,\n "visitorLastMessageTime": 1750669869000,\n "firstAssignTime": 1750669932779\n },\n "resolvedById": null,\n "resolvedBy": null,\n "created": 1750669834274,\n "updated": 1750670136000,\n "submitTimestamp": 1750669834265,\n "serialNo": 0,\n "channel": "product.test@inbound.revechat.com",\n "hasNewMsg": false,\n "previousId": null,\n "firstResponseTime": 0,\n "initialResponseTime": 0,\n "resolutionTime": 0\n },\n {\n "id": "6859192a1a86f043795f6b13",\n "accountId": "8683034",\n "chatInfoId": null,\n "description": "<div> Test email 3 On Mon, Jun 23, 2025 at 3:05\u202fPM Mohaimin Talha <talha.revechat@gmail.com> wrote: > > Test email 2 <\/talha.revechat@gmail.com><\/div>",\n "descriptionText": "Test email 3\\n\\n\\n\\nOn Mon, Jun 23, 2025 at 3:05\u202fPM Mohaimin Talha <talha.revechat@gmail.com> wrote:\\n>\\n> Test email 2\\n",\n "isDeleted": false,\n "subject": "Re: #327: Test title",\n "assigneeId": 81830,\n "assignee": {\n "id": 81830,\n "accountId": "8683034",\n "roleId": 1,\n "role": {\n "id": 1,\n "name": "Super Admin",\n "description": "Reve Chat Super Administrator",\n "default": true\n },\n "mailAddress": "talha@revechat.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 1,\n "lastLoginTime": 1753071660149,\n "lastLogoutTime": 1753004003479,\n "lastName": "",\n "firstName": "Mohaimin",\n "concurrentChat": 5,\n "isPasswordChanged": 1,\n "updatedTime": 1729413268287,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",\n "accCreatedTime": null,\n "departments": [\n {\n "id": 4214,\n "name": "Facebook",\n "description": "",\n "clOperatorCode": "8683034"\n }\n ],\n "fromAD": false\n },\n "ticketStatusId": 72,\n "ticketStatus": {\n "id": 72,\n "accountId": "8683034",\n "agentStatusName": "Open",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "CUSTOM",\n "visitorStatusName": "Open",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 1,\n "isDefault": true,\n "created": 1745213086532,\n "updated": 1745213086532,\n "isDeleted": false\n },\n "ticketPriorityId": 5,\n "ticketPriority": {\n "id": 5,\n "priorityName": "MEDIUM",\n "colorCode": "#F4B24E"\n },\n "statusCategory": "OPEN",\n "isSpammed": false,\n "attachments": [],\n "confirmationEmailStatus": "DELIVERED",\n "creationSource": "EMAIL",\n "visitorRecord": null,\n "tagIds": [],\n "creatorId": null,\n "creator": null,\n "formId": 40,\n "formsDTO": {\n "id": 40,\n "accountId": "8683034",\n "creator": {\n "id": 86682,\n "accountId": "8683034",\n "roleId": 2,\n "role": null,\n "mailAddress": "anowerhossain97@gmail.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": 1753066350449,\n "lastLogoutTime": 1753074316934,\n "lastName": "Bot",\n "firstName": "Anower",\n "concurrentChat": 20,\n "isPasswordChanged": 0,\n "updatedTime": 1686647902591,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": "8683034-9bd74f35-25b7-46b6-9016-df536a714153.png",\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1663814705000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "creatorId": 86682,\n "name": "Ticket Form With My Status",\n "description": null,\n "visitorEndsName": "Ticket Form With My Status",\n "status": "PUBLISHED",\n "formType": "TICKET",\n "payload": "{\\"header\\":[{\\"type\\":\\"header\\",\\"body\\":{\\"header\\":\\"Support Request\\",\\"description\\":\\"<p>Fill up the form to get a support request<\/p>\\"}}],\\"actions\\":[{\\"type\\":\\"recipientName\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_recipient_name\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"half\\",\\"uuid\\":\\"5c936944-2e03-49bb-86cc-334041a2facd\\",\\"body\\":{\\"label\\":\\"Recipient Name\\",\\"placeholder\\":\\"Write here\\"}},{\\"type\\":\\"recipientEmail\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_recipient_email\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"half\\",\\"uuid\\":\\"f265cca0-c477-4afa-b195-ec7302fcb177\\",\\"body\\":{\\"label\\":\\"Recipient Email\\",\\"placeholder\\":\\"Write your email here\\",\\"regex\\":\\"\\",\\"errorMessage\\":\\"\\"}},{\\"type\\":\\"subject\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_subject\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"full\\",\\"uuid\\":\\"7b609d16-7766-4d7a-ad15-f5010bf5839b\\",\\"body\\":{\\"label\\":\\"Subject\\",\\"placeholder\\":\\"Write ticket subject...\\"}},{\\"type\\":\\"description\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_description\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"full\\",\\"uuid\\":\\"2f823eb7-011a-40f4-bd4a-0e943cc05b28\\",\\"body\\":{\\"label\\":\\"Description\\",\\"placeholder\\":\\"Write description...\\",\\"minChar\\":1,\\"maxChar\\":1000}}],\\"useCaptcha\\":false,\\"formSubmit\\":{\\"label\\":\\"Submit\\",\\"successMessage\\":\\"\\",\\"failedMessage\\":\\"\\"}}",\n "activityLog": null,\n "type": "CUSTOM",\n "uuid": "436d989f-dc4b-4f1f-ac34-8d9e4a97666b",\n "isEnabled": true,\n "isDeleted": false,\n "created": 1745213462601,\n "updated": 1745213482790,\n "isDefault": false,\n "statusGroupId": 16,\n "statusGroup": {\n "id": 16,\n "accountId": "8683034",\n "creator": {\n "id": 86682,\n "accountId": "8683034",\n "roleId": 2,\n "role": null,\n "mailAddress": "anowerhossain97@gmail.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": 1753066350449,\n "lastLogoutTime": 1753074316934,\n "lastName": "Bot",\n "firstName": "Anower",\n "concurrentChat": 20,\n "isPasswordChanged": 0,\n "updatedTime": 1686647902591,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": "8683034-9bd74f35-25b7-46b6-9016-df536a714153.png",\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1663814705000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "Issue Type",\n "description": null,\n "departments": [],\n "status": true,\n "isDefault": false,\n "statusList": [\n {\n "id": 72,\n "accountId": "8683034",\n "agentStatusName": "Open",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "CUSTOM",\n "visitorStatusName": "Open",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 1,\n "isDefault": true,\n "created": 1745213086532,\n "updated": 1745213086532,\n "isDeleted": false\n },\n {\n "id": 73,\n "accountId": "8683034",\n "agentStatusName": "In Progress",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "CUSTOM",\n "visitorStatusName": "In Progress",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 1,\n "isDefault": true,\n "created": 1745213086811,\n "updated": 1745213086811,\n "isDeleted": false\n },\n {\n "id": 74,\n "accountId": "8683034",\n "agentStatusName": "Solved",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "CUSTOM",\n "visitorStatusName": "Solved",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 2,\n "isDefault": true,\n "created": 1745213086850,\n "updated": 1745213086850,\n "isDeleted": false\n },\n {\n "id": 75,\n "accountId": "8683034",\n "agentStatusName": "Requirement Analysis",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "CUSTOM",\n "visitorStatusName": "Requirement Analysis",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 13,\n "template": {\n "id": 13,\n "accountId": "8683034",\n "creator": {\n "id": 81830,\n "accountId": "8683034",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha@revechat.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 1,\n "lastLoginTime": 1753071660149,\n "lastLogoutTime": 1753004003479,\n "lastName": "",\n "firstName": "Mohaimin",\n "concurrentChat": 5,\n "isPasswordChanged": 1,\n "updatedTime": 1729413268287,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1655109292000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "Requirement Received",\n "description": null,\n "status": true,\n "subject": "{{ticket.subject}}",\n "body": "<p>Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p>We wanted to update you on the status of your support request (Ticket ID:{{ticket_id}}).<\/p>\\n<p>\u00a0<\/p>\\n<p>We have understood the requirement and we're checking to work on this. Current Status: {{ticket_visitor_status}}<\/p>\\n<p>\u00a0<\/p>\\n<p>Best Regards<br>[Company Name]<\/p><span id =\\"ticketId\\" style=\\"color:#FFFFFF\\" aria-hidden=3D\\"true\\";\\">{{database_id}}<\/span>",\n "footer": "",\n "created": 1747810799722,\n "updated": 1747810839685,\n "isDefault": false\n },\n "groupId": 16,\n "sortNo": 2,\n "isDefault": false,\n "created": 1745213116982,\n "updated": 1747810855934,\n "isDeleted": false\n },\n {\n "id": 76,\n "accountId": "8683034",\n "agentStatusName": "Under Development",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "CUSTOM",\n "visitorStatusName": "Under Development",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 3,\n "isDefault": false,\n "created": 1745213149896,\n "updated": 1745213170114,\n "isDeleted": false\n },\n {\n "id": 77,\n "accountId": "8683034",\n "agentStatusName": "Development Done",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "CUSTOM",\n "visitorStatusName": "Development Done",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 4,\n "isDefault": false,\n "created": 1745213186803,\n "updated": 1745213186803,\n "isDeleted": false\n },\n {\n "id": 78,\n "accountId": "8683034",\n "agentStatusName": "Quality Checker",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "CUSTOM",\n "visitorStatusName": "Quality Checker",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 0,\n "isDefault": false,\n "created": 1745213205642,\n "updated": 1745213205642,\n "isDeleted": false\n },\n {\n "id": 79,\n "accountId": "8683034",\n "agentStatusName": "Quality Checking Done",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "CUSTOM",\n "visitorStatusName": "Quality Checking Done",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 1,\n "isDefault": false,\n "created": 1745213241516,\n "updated": 1745213241516,\n "isDeleted": false\n }\n ],\n "created": 1745213086235,\n "updated": 1747810499994\n }\n },\n "ticketUUID": "c6428bec-9d49-43dd-b03e-552967f3a5dd",\n "ticketId": "342",\n "mailMsgId": "b17fc1a0-fdac-4e4d-ae76-e444c52bf7bc",\n "isOverDue": false,\n "dueDate": null,\n "statusGroupId": 16,\n "statusGroupDTO": {\n "id": 16,\n "accountId": "8683034",\n "creator": {\n "id": 86682,\n "accountId": "8683034",\n "roleId": 2,\n "role": null,\n "mailAddress": "anowerhossain97@gmail.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": 1753066350449,\n "lastLogoutTime": 1753074316934,\n "lastName": "Bot",\n "firstName": "Anower",\n "concurrentChat": 20,\n "isPasswordChanged": 0,\n "updatedTime": 1686647902591,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": "8683034-9bd74f35-25b7-46b6-9016-df536a714153.png",\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1663814705000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "Issue Type",\n "description": null,\n "departments": [],\n "status": true,\n "isDefault": false,\n "statusList": [\n {\n "id": 72,\n "accountId": "8683034",\n "agentStatusName": "Open",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "CUSTOM",\n "visitorStatusName": "Open",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 1,\n "isDefault": true,\n "created": 1745213086532,\n "updated": 1745213086532,\n "isDeleted": false\n },\n {\n "id": 73,\n "accountId": "8683034",\n "agentStatusName": "In Progress",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "CUSTOM",\n "visitorStatusName": "In Progress",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 1,\n "isDefault": true,\n "created": 1745213086811,\n "updated": 1745213086811,\n "isDeleted": false\n },\n {\n "id": 74,\n "accountId": "8683034",\n "agentStatusName": "Solved",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "CUSTOM",\n "visitorStatusName": "Solved",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 2,\n "isDefault": true,\n "created": 1745213086850,\n "updated": 1745213086850,\n "isDeleted": false\n },\n {\n "id": 75,\n "accountId": "8683034",\n "agentStatusName": "Requirement Analysis",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "CUSTOM",\n "visitorStatusName": "Requirement Analysis",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 13,\n "template": {\n "id": 13,\n "accountId": "8683034",\n "creator": {\n "id": 81830,\n "accountId": "8683034",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha@revechat.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 1,\n "lastLoginTime": 1753071660149,\n "lastLogoutTime": 1753004003479,\n "lastName": "",\n "firstName": "Mohaimin",\n "concurrentChat": 5,\n "isPasswordChanged": 1,\n "updatedTime": 1729413268287,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1655109292000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "Requirement Received",\n "description": null,\n "status": true,\n "subject": "{{ticket.subject}}",\n "body": "<p>Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p>We wanted to update you on the status of your support request (Ticket ID:{{ticket_id}}).<\/p>\\n<p>\u00a0<\/p>\\n<p>We have understood the requirement and we're checking to work on this. Current Status: {{ticket_visitor_status}}<\/p>\\n<p>\u00a0<\/p>\\n<p>Best Regards<br>[Company Name]<\/p><span id =\\"ticketId\\" style=\\"color:#FFFFFF\\" aria-hidden=3D\\"true\\";\\">{{database_id}}<\/span>",\n "footer": "",\n "created": 1747810799722,\n "updated": 1747810839685,\n "isDefault": false\n },\n "groupId": 16,\n "sortNo": 2,\n "isDefault": false,\n "created": 1745213116982,\n "updated": 1747810855934,\n "isDeleted": false\n },\n {\n "id": 76,\n "accountId": "8683034",\n "agentStatusName": "Under Development",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "CUSTOM",\n "visitorStatusName": "Under Development",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 3,\n "isDefault": false,\n "created": 1745213149896,\n "updated": 1745213170114,\n "isDeleted": false\n },\n {\n "id": 77,\n "accountId": "8683034",\n "agentStatusName": "Development Done",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "CUSTOM",\n "visitorStatusName": "Development Done",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 4,\n "isDefault": false,\n "created": 1745213186803,\n "updated": 1745213186803,\n "isDeleted": false\n },\n {\n "id": 78,\n "accountId": "8683034",\n "agentStatusName": "Quality Checker",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "CUSTOM",\n "visitorStatusName": "Quality Checker",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 0,\n "isDefault": false,\n "created": 1745213205642,\n "updated": 1745213205642,\n "isDeleted": false\n },\n {\n "id": 79,\n "accountId": "8683034",\n "agentStatusName": "Quality Checking Done",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "CUSTOM",\n "visitorStatusName": "Quality Checking Done",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 1,\n "isDefault": false,\n "created": 1745213241516,\n "updated": 1745213241516,\n "isDeleted": false\n }\n ],\n "created": 1745213086235,\n "updated": 1747810499994\n },\n "visitorInfo": {\n "visitorId": 16301754,\n "visitorRecordId": 30350201,\n "visitorUUID": "fa688a22-3563-4464-8cf8-8e3b8b3abd4f",\n "name": "Mohaimin Talha",\n "email": "talha.revechat@gmail.com",\n "phone": null,\n "visitorProfilePic": null,\n "ip": null,\n "platform": null,\n "browserName": null,\n "locationDto": {\n "countryCode": "-",\n "country": "-",\n "city": "-",\n "latitude": "0.0",\n "longitude": "0.0",\n "region": "-"\n }\n },\n "attributes": {\n "{{ticket_due_date}}": "",\n "{{ticket_description}}": "<div> Test email 3 On Mon, Jun 23, 2025 at 3:05\u202fPM Mohaimin Talha <talha.revechat@gmail.com> wrote: > > Test email 2 <\/talha.revechat@gmail.com><\/div>",\n "{{ticket_last_updated}}": "23-Jun-25 09:07:58 AM",\n "{{ticket_status}}": "Open",\n "{{ticket_assignee}}": "Mohaimin",\n "{{ticket_recipient_email}}": "talha.revechat@gmail.com",\n "{{ticket_subject}}": "Re: #327: Test title",\n "{{ticket_source}}": "EMAIL",\n "{{ticket_type}}": "INBOUND",\n "{{ticket_recipient_name}}": "Mohaimin Talha",\n "{{ticket_business_name}}": "Product Team Test1,llll",\n "{{ticket_visitor_status}}": "Open",\n "{{ticket_creation_date}}": "23-Jun-25 09:06:38 AM",\n "{{ticket_priority}}": "MEDIUM",\n "{{ticket_id}}": "342",\n "{{database_id}}": "TICKET_ID=c6428bec-9d49-43dd-b03e-552967f3a5dd#",\n "{{ticket_status_group}}": "Issue Type",\n "{{ticket_channel}}": "product.test@inbound.revechat.com"\n },\n "submittedFields": "[{\\"key\\":\\"Recipient Name\\",\\"value\\":\\"Mohaimin Talha\\",\\"attribute\\":\\"ticket_recipient_name\\",\\"id\\":\\"5c936944-2e03-49bb-86cc-334041a2facd\\",\\"valueLabel\\":\\"Mohaimin Talha\\"},{\\"key\\":\\"Recipient Email\\",\\"value\\":\\"talha.revechat@gmail.com\\",\\"attribute\\":\\"ticket_recipient_email\\",\\"id\\":\\"f265cca0-c477-4afa-b195-ec7302fcb177\\",\\"valueLabel\\":\\"talha.revechat@gmail.com\\"},{\\"key\\":\\"Subject\\",\\"value\\":\\"Re: #327: Test title\\",\\"attribute\\":\\"ticket_subject\\",\\"id\\":\\"7b609d16-7766-4d7a-ad15-f5010bf5839b\\",\\"valueLabel\\":\\"Re: #327: Test title\\"},{\\"key\\":\\"Description\\",\\"value\\":\\"<div> Test email 3 On Mon, Jun 23, 2025 at 3:05\u202fPM Mohaimin Talha <talha.revechat@gmail.com> wrote: > > Test email 2 <\/talha.revechat@gmail.com><\/div>\\",\\"attribute\\":\\"ticket_description\\",\\"id\\":\\"2f823eb7-011a-40f4-bd4a-0e943cc05b28\\",\\"valueLabel\\":\\"Test email 3\\\\n\\\\n\\\\n\\\\nOn Mon, Jun 23, 2025 at 3:05\u202fPM Mohaimin Talha <talha.revechat@gmail.com> wrote:\\\\n>\\\\n> Test email 2\\\\n\\"}]",\n "systemAttributes": {},\n "customAttributes": {},\n "messageInfo": {\n "lastOpenTime": 1750669598000,\n "firstAssignTime": 1750669678468\n },\n "resolvedById": null,\n "resolvedBy": null,\n "created": 1750669598000,\n "updated": 1750669678468,\n "submitTimestamp": 1750669610978,\n "serialNo": 0,\n "channel": "product.test@inbound.revechat.com",\n "hasNewMsg": false,\n "previousId": null,\n "firstResponseTime": 0,\n "initialResponseTime": 0,\n "resolutionTime": 0\n },\n {\n "id": "685918fd288b06149ed32020",\n "accountId": "8683034",\n "chatInfoId": null,\n "description": "<div> Test email 2 <\/div>",\n "descriptionText": "Test email 2\\n",\n "isDeleted": false,\n "subject": "Re: #327: Test title",\n "assigneeId": null,\n "assignee": null,\n "ticketStatusId": 72,\n "ticketStatus": {\n "id": 72,\n "accountId": "8683034",\n "agentStatusName": "Open",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "CUSTOM",\n "visitorStatusName": "Open",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 1,\n "isDefault": true,\n "created": 1745213086532,\n "updated": 1745213086532,\n "isDeleted": false\n },\n "ticketPriorityId": 5,\n "ticketPriority": {\n "id": 5,\n "priorityName": "MEDIUM",\n "colorCode": "#F4B24E"\n },\n "statusCategory": "OPEN",\n "isSpammed": false,\n "attachments": [],\n "confirmationEmailStatus": "DELIVERED",\n "creationSource": "EMAIL",\n "visitorRecord": null,\n "tagIds": [],\n "creatorId": null,\n "creator": null,\n "formId": 40,\n "formsDTO": {\n "id": 40,\n "accountId": "8683034",\n "creator": {\n "id": 86682,\n "accountId": "8683034",\n "roleId": 2,\n "role": null,\n "mailAddress": "anowerhossain97@gmail.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": 1753066350449,\n "lastLogoutTime": 1753074316934,\n "lastName": "Bot",\n "firstName": "Anower",\n "concurrentChat": 20,\n "isPasswordChanged": 0,\n "updatedTime": 1686647902591,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": "8683034-9bd74f35-25b7-46b6-9016-df536a714153.png",\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1663814705000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "creatorId": 86682,\n "name": "Ticket Form With My Status",\n "description": null,\n "visitorEndsName": "Ticket Form With My Status",\n "status": "PUBLISHED",\n "formType": "TICKET",\n "payload": "{\\"header\\":[{\\"type\\":\\"header\\",\\"body\\":{\\"header\\":\\"Support Request\\",\\"description\\":\\"<p>Fill up the form to get a support request<\/p>\\"}}],\\"actions\\":[{\\"type\\":\\"recipientName\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_recipient_name\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"half\\",\\"uuid\\":\\"5c936944-2e03-49bb-86cc-334041a2facd\\",\\"body\\":{\\"label\\":\\"Recipient Name\\",\\"placeholder\\":\\"Write here\\"}},{\\"type\\":\\"recipientEmail\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_recipient_email\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"half\\",\\"uuid\\":\\"f265cca0-c477-4afa-b195-ec7302fcb177\\",\\"body\\":{\\"label\\":\\"Recipient Email\\",\\"placeholder\\":\\"Write your email here\\",\\"regex\\":\\"\\",\\"errorMessage\\":\\"\\"}},{\\"type\\":\\"subject\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_subject\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"full\\",\\"uuid\\":\\"7b609d16-7766-4d7a-ad15-f5010bf5839b\\",\\"body\\":{\\"label\\":\\"Subject\\",\\"placeholder\\":\\"Write ticket subject...\\"}},{\\"type\\":\\"description\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_description\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"full\\",\\"uuid\\":\\"2f823eb7-011a-40f4-bd4a-0e943cc05b28\\",\\"body\\":{\\"label\\":\\"Description\\",\\"placeholder\\":\\"Write description...\\",\\"minChar\\":1,\\"maxChar\\":1000}}],\\"useCaptcha\\":false,\\"formSubmit\\":{\\"label\\":\\"Submit\\",\\"successMessage\\":\\"\\",\\"failedMessage\\":\\"\\"}}",\n "activityLog": null,\n "type": "CUSTOM",\n "uuid": "436d989f-dc4b-4f1f-ac34-8d9e4a97666b",\n "isEnabled": true,\n "isDeleted": false,\n "created": 1745213462601,\n "updated": 1745213482790,\n "isDefault": false,\n "statusGroupId": 16,\n "statusGroup": {\n "id": 16,\n "accountId": "8683034",\n "creator": {\n "id": 86682,\n "accountId": "8683034",\n "roleId": 2,\n "role": null,\n "mailAddress": "anowerhossain97@gmail.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": 1753066350449,\n "lastLogoutTime": 1753074316934,\n "lastName": "Bot",\n "firstName": "Anower",\n "concurrentChat": 20,\n "isPasswordChanged": 0,\n "updatedTime": 1686647902591,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": "8683034-9bd74f35-25b7-46b6-9016-df536a714153.png",\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1663814705000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "Issue Type",\n "description": null,\n "departments": [],\n "status": true,\n "isDefault": false,\n "statusList": [\n {\n "id": 72,\n "accountId": "8683034",\n "agentStatusName": "Open",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "CUSTOM",\n "visitorStatusName": "Open",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 1,\n "isDefault": true,\n "created": 1745213086532,\n "updated": 1745213086532,\n "isDeleted": false\n },\n {\n "id": 73,\n "accountId": "8683034",\n "agentStatusName": "In Progress",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "CUSTOM",\n "visitorStatusName": "In Progress",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 1,\n "isDefault": true,\n "created": 1745213086811,\n "updated": 1745213086811,\n "isDeleted": false\n },\n {\n "id": 74,\n "accountId": "8683034",\n "agentStatusName": "Solved",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "CUSTOM",\n "visitorStatusName": "Solved",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 2,\n "isDefault": true,\n "created": 1745213086850,\n "updated": 1745213086850,\n "isDeleted": false\n },\n {\n "id": 75,\n "accountId": "8683034",\n "agentStatusName": "Requirement Analysis",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "CUSTOM",\n "visitorStatusName": "Requirement Analysis",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 13,\n "template": {\n "id": 13,\n "accountId": "8683034",\n "creator": {\n "id": 81830,\n "accountId": "8683034",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha@revechat.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 1,\n "lastLoginTime": 1753071660149,\n "lastLogoutTime": 1753004003479,\n "lastName": "",\n "firstName": "Mohaimin",\n "concurrentChat": 5,\n "isPasswordChanged": 1,\n "updatedTime": 1729413268287,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1655109292000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "Requirement Received",\n "description": null,\n "status": true,\n "subject": "{{ticket.subject}}",\n "body": "<p>Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p>We wanted to update you on the status of your support request (Ticket ID:{{ticket_id}}).<\/p>\\n<p>\u00a0<\/p>\\n<p>We have understood the requirement and we're checking to work on this. Current Status: {{ticket_visitor_status}}<\/p>\\n<p>\u00a0<\/p>\\n<p>Best Regards<br>[Company Name]<\/p><span id =\\"ticketId\\" style=\\"color:#FFFFFF\\" aria-hidden=3D\\"true\\";\\">{{database_id}}<\/span>",\n "footer": "",\n "created": 1747810799722,\n "updated": 1747810839685,\n "isDefault": false\n },\n "groupId": 16,\n "sortNo": 2,\n "isDefault": false,\n "created": 1745213116982,\n "updated": 1747810855934,\n "isDeleted": false\n },\n {\n "id": 76,\n "accountId": "8683034",\n "agentStatusName": "Under Development",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "CUSTOM",\n "visitorStatusName": "Under Development",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 3,\n "isDefault": false,\n "created": 1745213149896,\n "updated": 1745213170114,\n "isDeleted": false\n },\n {\n "id": 77,\n "accountId": "8683034",\n "agentStatusName": "Development Done",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "CUSTOM",\n "visitorStatusName": "Development Done",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 4,\n "isDefault": false,\n "created": 1745213186803,\n "updated": 1745213186803,\n "isDeleted": false\n },\n {\n "id": 78,\n "accountId": "8683034",\n "agentStatusName": "Quality Checker",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "CUSTOM",\n "visitorStatusName": "Quality Checker",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 0,\n "isDefault": false,\n "created": 1745213205642,\n "updated": 1745213205642,\n "isDeleted": false\n },\n {\n "id": 79,\n "accountId": "8683034",\n "agentStatusName": "Quality Checking Done",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "CUSTOM",\n "visitorStatusName": "Quality Checking Done",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 1,\n "isDefault": false,\n "created": 1745213241516,\n "updated": 1745213241516,\n "isDeleted": false\n }\n ],\n "created": 1745213086235,\n "updated": 1747810499994\n }\n },\n "ticketUUID": "6a1dfd1b-cf48-467a-a8cf-583fdee107f7",\n "ticketId": "341",\n "mailMsgId": "ac372ed6-8b5b-4699-8e6e-628f5d87f113",\n "isOverDue": false,\n "dueDate": null,\n "statusGroupId": 16,\n "statusGroupDTO": {\n "id": 16,\n "accountId": "8683034",\n "creator": {\n "id": 86682,\n "accountId": "8683034",\n "roleId": 2,\n "role": null,\n "mailAddress": "anowerhossain97@gmail.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": 1753066350449,\n "lastLogoutTime": 1753074316934,\n "lastName": "Bot",\n "firstName": "Anower",\n "concurrentChat": 20,\n "isPasswordChanged": 0,\n "updatedTime": 1686647902591,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": "8683034-9bd74f35-25b7-46b6-9016-df536a714153.png",\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1663814705000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "Issue Type",\n "description": null,\n "departments": [],\n "status": true,\n "isDefault": false,\n "statusList": [\n {\n "id": 72,\n "accountId": "8683034",\n "agentStatusName": "Open",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "CUSTOM",\n "visitorStatusName": "Open",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 1,\n "isDefault": true,\n "created": 1745213086532,\n "updated": 1745213086532,\n "isDeleted": false\n },\n {\n "id": 73,\n "accountId": "8683034",\n "agentStatusName": "In Progress",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "CUSTOM",\n "visitorStatusName": "In Progress",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 1,\n "isDefault": true,\n "created": 1745213086811,\n "updated": 1745213086811,\n "isDeleted": false\n },\n {\n "id": 74,\n "accountId": "8683034",\n "agentStatusName": "Solved",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "CUSTOM",\n "visitorStatusName": "Solved",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 2,\n "isDefault": true,\n "created": 1745213086850,\n "updated": 1745213086850,\n "isDeleted": false\n },\n {\n "id": 75,\n "accountId": "8683034",\n "agentStatusName": "Requirement Analysis",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "CUSTOM",\n "visitorStatusName": "Requirement Analysis",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 13,\n "template": {\n "id": 13,\n "accountId": "8683034",\n "creator": {\n "id": 81830,\n "accountId": "8683034",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha@revechat.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 1,\n "lastLoginTime": 1753071660149,\n "lastLogoutTime": 1753004003479,\n "lastName": "",\n "firstName": "Mohaimin",\n "concurrentChat": 5,\n "isPasswordChanged": 1,\n "updatedTime": 1729413268287,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1655109292000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "Requirement Received",\n "description": null,\n "status": true,\n "subject": "{{ticket.subject}}",\n "body": "<p>Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p>We wanted to update you on the status of your support request (Ticket ID:{{ticket_id}}).<\/p>\\n<p>\u00a0<\/p>\\n<p>We have understood the requirement and we're checking to work on this. Current Status: {{ticket_visitor_status}}<\/p>\\n<p>\u00a0<\/p>\\n<p>Best Regards<br>[Company Name]<\/p><span id =\\"ticketId\\" style=\\"color:#FFFFFF\\" aria-hidden=3D\\"true\\";\\">{{database_id}}<\/span>",\n "footer": "",\n "created": 1747810799722,\n "updated": 1747810839685,\n "isDefault": false\n },\n "groupId": 16,\n "sortNo": 2,\n "isDefault": false,\n "created": 1745213116982,\n "updated": 1747810855934,\n "isDeleted": false\n },\n {\n "id": 76,\n "accountId": "8683034",\n "agentStatusName": "Under Development",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "CUSTOM",\n "visitorStatusName": "Under Development",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 3,\n "isDefault": false,\n "created": 1745213149896,\n "updated": 1745213170114,\n "isDeleted": false\n },\n {\n "id": 77,\n "accountId": "8683034",\n "agentStatusName": "Development Done",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "CUSTOM",\n "visitorStatusName": "Development Done",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 4,\n "isDefault": false,\n "created": 1745213186803,\n "updated": 1745213186803,\n "isDeleted": false\n },\n {\n "id": 78,\n "accountId": "8683034",\n "agentStatusName": "Quality Checker",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "CUSTOM",\n "visitorStatusName": "Quality Checker",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 0,\n "isDefault": false,\n "created": 1745213205642,\n "updated": 1745213205642,\n "isDeleted": false\n },\n {\n "id": 79,\n "accountId": "8683034",\n "agentStatusName": "Quality Checking Done",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "CUSTOM",\n "visitorStatusName": "Quality Checking Done",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": 1,\n "template": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "OPEN STATUS TEMPLATE",\n "description": "Default template for open status",\n "status": true,\n "subject": "{{ticket_subject}}",\n "body": "<p style=\\"0text-align: start;\\">Dear {{ticket_recipient_name}},<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">We would like to acknowledge that we have received your request and a ticket has been created.<br>A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<\/p>\\n<p style=\\"0text-align: start;\\">Thank you for your patience.<\/p>\\n<p>\u00a0<\/p>\\n<p style=\\"0text-align: start;\\">Sincerely,<br>{{ticket_business_name}} Support Team\u00a0<\/p>\\n<p><span id=\\"ticketId\\" style=\\"color: #ffffff;\\" aria-hidden=\\"3D"true";"\\">{{database_id}}<\/span><\/p>\\n<p>{{ticket_description}}<\/p>",\n "footer": "<p>If you have any other concern or want to know update of the ticket, please reply to this thread.<\/p>",\n "created": 1673913600000,\n "updated": 1738211746127,\n "isDefault": true\n },\n "groupId": 16,\n "sortNo": 1,\n "isDefault": false,\n "created": 1745213241516,\n "updated": 1745213241516,\n "isDeleted": false\n }\n ],\n "created": 1745213086235,\n "updated": 1747810499994\n },\n "visitorInfo": {\n "visitorId": 16301744,\n "visitorRecordId": 30350191,\n "visitorUUID": "6da8a7c9-9b54-48a3-9143-0d79cc91343e",\n "name": "Mohaimin Talha",\n "email": "talha.revechat@gmail.com",\n "phone": null,\n "visitorProfilePic": null,\n "ip": null,\n "platform": null,\n "browserName": null,\n "locationDto": {\n "countryCode": "-",\n "country": "-",\n "city": "-",\n "latitude": "0.0",\n "longitude": "0.0",\n "region": "-"\n }\n },\n "attributes": {\n "{{ticket_due_date}}": "",\n "{{ticket_description}}": "<div> Test email 2 <\/div>",\n "{{ticket_last_updated}}": "23-Jun-25 09:05:53 AM",\n "{{ticket_status}}": "Open",\n "{{ticket_recipient_email}}": "talha.revechat@gmail.com",\n "{{ticket_subject}}": "Re: #327: Test title",\n "{{ticket_source}}": "EMAIL",\n "{{ticket_type}}": "INBOUND",\n "{{ticket_recipient_name}}": "Mohaimin Talha",\n "{{ticket_business_name}}": "Product Team Test1,llll",\n "{{ticket_visitor_status}}": "Open",\n "{{ticket_creation_date}}": "23-Jun-25 09:05:53 AM",\n "{{ticket_priority}}": "MEDIUM",\n "{{ticket_id}}": "341",\n "{{database_id}}": "TICKET_ID=6a1dfd1b-cf48-467a-a8cf-583fdee107f7#",\n "{{ticket_status_group}}": "Issue Type",\n "{{ticket_channel}}": "product.test@inbound.revechat.com"\n },\n "submittedFields": "[{\\"key\\":\\"Recipient Name\\",\\"value\\":\\"Mohaimin Talha\\",\\"attribute\\":\\"ticket_recipient_name\\",\\"id\\":\\"5c936944-2e03-49bb-86cc-334041a2facd\\",\\"valueLabel\\":\\"Mohaimin Talha\\"},{\\"key\\":\\"Recipient Email\\",\\"value\\":\\"talha.revechat@gmail.com\\",\\"attribute\\":\\"ticket_recipient_email\\",\\"id\\":\\"f265cca0-c477-4afa-b195-ec7302fcb177\\",\\"valueLabel\\":\\"talha.revechat@gmail.com\\"},{\\"key\\":\\"Subject\\",\\"value\\":\\"Re: #327: Test title\\",\\"attribute\\":\\"ticket_subject\\",\\"id\\":\\"7b609d16-7766-4d7a-ad15-f5010bf5839b\\",\\"valueLabel\\":\\"Re: #327: Test title\\"},{\\"key\\":\\"Description\\",\\"value\\":\\"<div> Test email 2 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Click to edit.\\",\\"description\\":\\"<p>This is a sample subtitle header. 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"serialNo": 0,\n "channel": "product.test@inbound.revechat.com",\n "hasNewMsg": false,\n "previousId": null,\n "firstResponseTime": 0,\n "initialResponseTime": 0,\n "resolutionTime": 0\n },\n {\n "id": "6831d942c39a5806156a107b",\n "accountId": "8683034",\n "chatInfoId": null,\n "description": " User unable to log in using valid credentials.",\n "descriptionText": " User unable to log in using valid credentials.",\n "isDeleted": false,\n "subject": "No Subject",\n "assigneeId": 77273,\n "assignee": {\n "id": 77273,\n "accountId": "8683034",\n "roleId": 2,\n "role": {\n "id": 2,\n "name": "Admin",\n "description": "REVE CHAT Administrator",\n "default": true\n },\n "mailAddress": "luffy@mrg.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": 1752981585787,\n "lastLogoutTime": 1752985120769,\n "lastName": "Tuhin Design",\n "firstName": "Asif",\n "concurrentChat": 5,\n "isPasswordChanged": 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"retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "DEFAULT STATUS GROUP",\n "description": "this is the default status group",\n "departments": [],\n "status": true,\n "isDefault": true,\n "statusList": [\n {\n "id": 1,\n "accountId": "",\n "agentStatusName": "OPEN",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "DEFAULT",\n "visitorStatusName": "OPEN",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 2,\n "accountId": "",\n "agentStatusName": "SOLVED",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "DEFAULT",\n "visitorStatusName": "SOLVED",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n 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{\n "countryCode": "-",\n "country": "-",\n "city": "-",\n "latitude": "0.0",\n "longitude": "0.0",\n "region": "-"\n }\n },\n "attributes": {\n "{{ticket_due_date}}": "",\n "{{ticket_description}}": " User unable to log in using valid credentials.",\n "{{ticket_last_updated}}": "27-May-25 09:55:23 AM",\n "{{ticket_status}}": "OPEN",\n "{{ticket_assignee}}": "Asif Tuhin Design",\n "{{ticket_recipient_email}}": "nazmul.workstation@gmail.com",\n "{{ticket_subject}}": "No Subject",\n "{{ticket_source}}": "BULK_IMPORT",\n "{{ticket_type}}": "BULK_IMPORT",\n "{{ticket_recipient_name}}": "Adnan Rahman",\n "{{ticket_visitor_status}}": "OPEN",\n "{{ticket_creation_date}}": "24-May-25 02:35:46 PM",\n "{{ticket_priority}}": "MEDIUM",\n "{{ticket_id}}": "339",\n "{{database_id}}": "TICKET_ID=cf769ff0-9ec9-440c-a7f9-2c2132ea457d#",\n "{{ticket_status_group}}": "DEFAULT STATUS GROUP",\n "{{ticket_channel}}": "product.test@inbound.revechat.com"\n },\n "submittedFields": "[{\\"key\\":\\"Recipient 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],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 2,\n "accountId": "",\n "agentStatusName": "SOLVED",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "DEFAULT",\n "visitorStatusName": "SOLVED",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 3,\n "accountId": "",\n "agentStatusName": "IN PROGRESS",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "DEFAULT",\n "visitorStatusName": "IN PROGRESS",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n }\n ],\n "created": 1673913600000,\n "updated": 1673913600000\n }\n },\n "ticketUUID": "f9b674f4-49a4-45f5-ba48-a6113f8d6977",\n "ticketId": "338",\n "mailMsgId": "2092b886-b130-4673-b55d-4a455f8d70af",\n "isOverDue": false,\n "dueDate": null,\n "statusGroupId": 1,\n "statusGroupDTO": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "DEFAULT STATUS GROUP",\n "description": "this is the default status group",\n "departments": [],\n "status": true,\n "isDefault": true,\n "statusList": [\n {\n "id": 1,\n "accountId": "",\n "agentStatusName": "OPEN",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "DEFAULT",\n "visitorStatusName": "OPEN",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 2,\n "accountId": "",\n "agentStatusName": "SOLVED",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "DEFAULT",\n "visitorStatusName": "SOLVED",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 3,\n "accountId": "",\n "agentStatusName": "IN PROGRESS",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "DEFAULT",\n "visitorStatusName": "IN PROGRESS",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n }\n ],\n "created": 1673913600000,\n "updated": 1673913600000\n },\n "visitorInfo": {\n "visitorId": 16047157,\n "visitorRecordId": 30094168,\n "visitorUUID": "8bbf193f-9940-41c8-af0a-de03e305e860",\n "name": "dfsfsdf",\n "email": "ntsnoman@gmail.com",\n "phone": null,\n "visitorProfilePic": null,\n "ip": null,\n "platform": null,\n "browserName": null,\n "locationDto": {\n "countryCode": "-",\n "country": "-",\n "city": "-",\n "latitude": "0.0",\n "longitude": "0.0",\n "region": "-"\n }\n },\n "attributes": {\n "{{ticket_due_date}}": "",\n "{{ticket_description}}": "<p>sdfsdfsfsf<\/p>",\n "{{ticket_last_updated}}": "24-May-25 12:38:10 PM",\n "{{ticket_status}}": "OPEN",\n "{{ticket_recipient_email}}": "ntsnoman@gmail.com",\n "{{ticket_subject}}": "sdfsfsfsf",\n "{{ticket_source}}": "MANUAL",\n "{{ticket_type}}": "OUTBOUND",\n "{{ticket_recipient_name}}": "dfsfsdf",\n "{{ticket_business_name}}": "Product Team Test1,llll",\n "{{ticket_visitor_status}}": "OPEN",\n "{{ticket_creation_date}}": "24-May-25 12:38:10 PM",\n "{{ticket_priority}}": "MEDIUM",\n "{{ticket_id}}": "338",\n "{{database_id}}": "TICKET_ID=f9b674f4-49a4-45f5-ba48-a6113f8d6977#",\n "{{ticket_status_group}}": "DEFAULT STATUS GROUP",\n "{{ticket_channel}}": "product.test@inbound.revechat.com"\n },\n "submittedFields": "[{\\"key\\":\\"Recipient Name\\",\\"value\\":\\"dfsfsdf\\",\\"attribute\\":\\"ticket_recipient_name\\",\\"id\\":\\"a0d518b6-7603-456c-bfaf-87010b6e649e\\",\\"valueLabel\\":\\"dfsfsdf\\"},{\\"key\\":\\"Recipient Email\\",\\"value\\":\\"ntsnoman@gmail.com\\",\\"attribute\\":\\"ticket_recipient_email\\",\\"id\\":\\"990b2449-29ab-455b-a0a4-d394b6a9189e\\",\\"valueLabel\\":\\"ntsnoman@gmail.com\\"},{\\"key\\":\\"Subject\\",\\"value\\":\\"sdfsfsfsf\\",\\"attribute\\":\\"ticket_subject\\",\\"id\\":\\"e0a1804a-a951-48e1-a3c9-094556064d36\\",\\"valueLabel\\":\\"sdfsfsfsf\\"},{\\"key\\":\\"Description\\",\\"value\\":\\"<p>sdfsdfsfsf<\/p>\\",\\"attribute\\":\\"ticket_description\\",\\"id\\":\\"21b331fb-53f6-44ac-a927-27b076bd268a\\",\\"valueLabel\\":\\"sdfsdfsfsf\\"}]",\n "systemAttributes": {},\n "customAttributes": {},\n "messageInfo": {\n "lastOpenTime": 1748090290213\n },\n "resolvedById": null,\n "resolvedBy": null,\n "created": 1748090290213,\n "updated": 1748090290213,\n "submitTimestamp": 1748090290204,\n "serialNo": 0,\n "channel": "product.test@inbound.revechat.com",\n "hasNewMsg": false,\n "previousId": null,\n "firstResponseTime": 0,\n "initialResponseTime": 0,\n "resolutionTime": 0\n }\n ],\n "pageSize": 10,\n "totalPage": 3,\n "currentPage": 0,\n "totalRecord": 29\n }\n}<\/code><\/pre>\n<\/details>\n\n\n\nGet a single ticket details<\/h2>\n\n\n\n
To access a single ticket details you need to use the below CURL replacing {account_id} from your account and the ticket id or {id} of that particular ticket.<\/p>\n\n\n\n
curl --location -g 'https:\/\/api.revechat.com\/rest\/v1\/external-ticket\/{id}' \\\n--header 'Authorization: paste your authorization key here'<\/code><\/pre>\n\n\n\nExample:<\/strong><\/h5>\n\n\n\ncurl --location 'https:\/\/api.revechat.com\/rest\/v1\/external-ticket\/685d10a39057a818ae3b3e73' \\\n--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \\\n--header 'Cookie: revechatLocaleCookie=en'<\/code><\/pre>\n\n\n\n<\/p>\n\n\n\nView Success Parameter Here<\/summary>\n{\n "status": "success",\n "message": "found",\n "body": {\n "id": "685d10a39057a818ae3b3e73",\n "accountId": "8683034",\n "chatInfoId": null,\n "description": "<p>Hello<\/p>",\n "descriptionText": "Hello",\n "isDeleted": false,\n "subject": "Hello One",\n "assigneeId": 99004,\n "assignee": {\n "id": 99004,\n "accountId": "8683034",\n "roleId": 2,\n "role": {\n "id": 2,\n "name": "Admin",\n "description": "REVE CHAT Administrator",\n "default": true\n },\n "mailAddress": "devs@revechat.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": 1752724980010,\n "lastLogoutTime": 1752724995946,\n "lastName": "Dev Team1",\n "firstName": "Reve",\n "concurrentChat": 1,\n "isPasswordChanged": 0,\n "updatedTime": 1684640788389,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": "8683034-277744d3-dcae-487d-824c-1e829c645e28.png",\n "accCreatedTime": null,\n "departments": [],\n "fromAD": false\n },\n "ticketStatusId": 1,\n "ticketStatus": {\n "id": 1,\n "accountId": "",\n "agentStatusName": "OPEN",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "DEFAULT",\n "visitorStatusName": "OPEN",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n "ticketPriorityId": 5,\n "ticketPriority": {\n "id": 5,\n "priorityName": "MEDIUM",\n "colorCode": "#F4B24E"\n },\n "statusCategory": "OPEN",\n "isSpammed": false,\n "attachments": [],\n "confirmationEmailStatus": "DELIVERED",\n "creationSource": "MANUAL",\n "visitorRecord": {\n "id": 30486177,\n "visitorId": 30486182,\n "sessionId": null,\n "ip": null,\n "platform": null,\n "browserName": null,\n "referral": null,\n "url": null,\n "visitCount": null,\n "viewsCount": null,\n "email": "anowerhossain97@gmail.com",\n "phone": "",\n "visitorOldName": null,\n "visitorNotes": null,\n "accountId": "8683034",\n "preChatSurveyExtraFields": null,\n "postChatSurveyExtraFields": null,\n "deviceType": null,\n "visitorSource": null,\n "visitorName": "anower",\n "locationDto": {\n "countryCode": "-",\n "country": "-",\n "city": "-",\n "latitude": "0.0",\n "longitude": "0.0",\n "region": "-"\n },\n "visitorMediaId": null,\n "channelType": null,\n "visitorUUID": null\n },\n "tagIds": [],\n "creatorId": 86682,\n "creator": {\n "id": 86682,\n "accountId": "8683034",\n "roleId": 2,\n "role": {\n "id": 2,\n "name": "Admin",\n "description": "REVE CHAT Administrator",\n "default": true\n },\n "mailAddress": "anowerhossain97@gmail.com",\n "mailServer": null,\n "designation": "",\n "address": null,\n "phone": "",\n "additionalInfo": null,\n "onlineStatus": 1,\n "lastLoginTime": 1753074813234,\n "lastLogoutTime": 1753074316934,\n "lastName": "Bot",\n "firstName": "Anower",\n "concurrentChat": 20,\n "isPasswordChanged": 0,\n "updatedTime": 1686647902591,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": "8683034-9bd74f35-25b7-46b6-9016-df536a714153.png",\n "accCreatedTime": null,\n "departments": [\n {\n "id": 4213,\n "name": "WhatsApp",\n "description": "",\n "clOperatorCode": "8683034"\n },\n {\n "id": 4214,\n "name": "Facebook",\n "description": "",\n "clOperatorCode": "8683034"\n }\n ],\n "fromAD": false\n },\n "formId": 1,\n "formsDTO": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "creatorId": 1,\n "name": "Default Form",\n "description": "This is system default form",\n "visitorEndsName": "Default form",\n "status": "PUBLISHED",\n "formType": "TICKET",\n "payload": "{\\"header\\":[{\\"type\\":\\"header\\",\\"body\\":{\\"header\\":\\"This is a sample subtitle header. Click to edit.\\",\\"description\\":\\"<p>This is a sample subtitle header. Click to edit.<\/p>\\"}}],\\"actions\\":[{\\"type\\":\\"recipientName\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_recipient_name\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"half\\",\\"uuid\\":\\"a0d518b6-7603-456c-bfaf-87010b6e649e\\",\\"body\\":{\\"label\\":\\"Recipient Name\\",\\"placeholder\\":\\"Write here\\"}},{\\"type\\":\\"recipientEmail\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_recipient_email\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"half\\",\\"uuid\\":\\"990b2449-29ab-455b-a0a4-d394b6a9189e\\",\\"body\\":{\\"label\\":\\"Recipient Email\\",\\"placeholder\\":\\"Write your email here\\",\\"regex\\":\\"\\",\\"errorMessage\\":\\"\\"}},{\\"type\\":\\"subject\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_subject\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"full\\",\\"uuid\\":\\"e0a1804a-a951-48e1-a3c9-094556064d36\\",\\"body\\":{\\"label\\":\\"Subject\\",\\"placeholder\\":\\"Write ticket subject...\\"}},{\\"type\\":\\"description\\",\\"isRequired\\":true,\\"attributeToSave\\":\\"ticket_description\\",\\"visitorVisibility\\":true,\\"inputSize\\":\\"full\\",\\"uuid\\":\\"21b331fb-53f6-44ac-a927-27b076bd268a\\",\\"body\\":{\\"label\\":\\"Description\\",\\"placeholder\\":\\"Write description...\\",\\"minChar\\":1,\\"maxChar\\":25000}}],\\"useCaptcha\\":false,\\"formSubmit\\":{\\"label\\":\\"Submit\\",\\"successMessage\\":\\"\\",\\"failedMessage\\":\\"\\"}}",\n "activityLog": null,\n "type": "CUSTOM",\n "uuid": "ae5114cb-078c-4f19-85f8-fe13f047a561",\n "isEnabled": true,\n "isDeleted": false,\n "created": 1738646226896,\n "updated": 1738646226896,\n "isDefault": true,\n "statusGroupId": 1,\n "statusGroup": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "DEFAULT STATUS GROUP",\n "description": "this is the default status group",\n "departments": [],\n "status": true,\n "isDefault": true,\n "statusList": [\n {\n "id": 1,\n "accountId": "",\n "agentStatusName": "OPEN",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "DEFAULT",\n "visitorStatusName": "OPEN",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 2,\n "accountId": "",\n "agentStatusName": "SOLVED",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "DEFAULT",\n "visitorStatusName": "SOLVED",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 3,\n "accountId": "",\n "agentStatusName": "IN PROGRESS",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "DEFAULT",\n "visitorStatusName": "IN PROGRESS",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n }\n ],\n "created": 1673913600000,\n "updated": 1673913600000\n }\n },\n "ticketUUID": "c7c7744d-f7bf-47bf-96c5-2e1c591e3188",\n "ticketId": "344",\n "mailMsgId": "4c1b68eb-f93d-4bf5-8303-cbf3e8956926",\n "isOverDue": false,\n "dueDate": null,\n "statusGroupId": 1,\n "statusGroupDTO": {\n "id": 1,\n "accountId": "",\n "creator": {\n "id": 1,\n "accountId": "10824136",\n "roleId": 1,\n "role": null,\n "mailAddress": "talha.revechat+3@gmail.com",\n "mailServer": null,\n "designation": null,\n "address": null,\n "phone": "+880123456",\n "additionalInfo": null,\n "onlineStatus": 0,\n "lastLoginTime": null,\n "lastLogoutTime": null,\n "lastName": "",\n "firstName": "Aadahadh",\n "concurrentChat": 3,\n "isPasswordChanged": 0,\n "updatedTime": 1666161757212,\n "isActive": true,\n "hasBotAccess": true,\n "hasBillingAccess": true,\n "userStatus": 0,\n "isDeleted": false,\n "isOnboardingDone": 1,\n "profilePictureURL": null,\n "password": null,\n "updatedPassword": null,\n "retypedUpdatedPassword": null,\n "sha1Password": null,\n "accCreatedTime": 1666161757000,\n "departments": [],\n "departmentIds": [],\n "profileStatus": 1,\n "fromAD": true\n },\n "title": "DEFAULT STATUS GROUP",\n "description": "this is the default status group",\n "departments": [],\n "status": true,\n "isDefault": true,\n "statusList": [\n {\n "id": 1,\n "accountId": "",\n "agentStatusName": "OPEN",\n "colorCode": "#EE7D64",\n "category": "OPEN",\n "type": "DEFAULT",\n "visitorStatusName": "OPEN",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 2,\n "accountId": "",\n "agentStatusName": "SOLVED",\n "colorCode": "#18A326",\n "category": "SOLVED",\n "type": "DEFAULT",\n "visitorStatusName": "SOLVED",\n "showVisitor": true,\n "notify": true,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n },\n {\n "id": 3,\n "accountId": "",\n "agentStatusName": "IN PROGRESS",\n "colorCode": "#6C69F9",\n "category": "IN_PROGRESS",\n "type": "DEFAULT",\n "visitorStatusName": "IN PROGRESS",\n "showVisitor": true,\n "notify": false,\n "notifyTo": [\n "VISITOR"\n ],\n "templateId": null,\n "template": null,\n "groupId": 1,\n "sortNo": 1,\n "isDefault": true,\n "created": 1662612096576,\n "updated": 1662612096576,\n "isDeleted": false\n }\n ],\n "created": 1673913600000,\n "updated": 1673913600000\n },\n "visitorInfo": {\n "visitorId": 30486182,\n "visitorRecordId": 30486177,\n "visitorUUID": "8e3b318e-0737-49da-9a0a-f96466135c98",\n "name": "anower",\n "email": "anowerhossain97@gmail.com",\n "phone": null,\n "visitorProfilePic": null,\n "ip": null,\n "platform": null,\n "browserName": null,\n "locationDto": {\n "countryCode": "-",\n "country": "-",\n "city": "-",\n "latitude": "0.0",\n "longitude": "0.0",\n "region": "-"\n }\n },\n "attributes": {\n "{{ticket_due_date}}": "",\n "{{ticket_description}}": "<p>Hello<\/p>",\n "{{ticket_last_updated}}": "15-Jul-25 08:46:03 AM",\n "{{ticket_status}}": "OPEN",\n "{{ticket_assignee}}": "Reve Dev Team1",\n "{{ticket_recipient_email}}": "anowerhossain97@gmail.com",\n "{{ticket_subject}}": "Hello One",\n "{{ticket_source}}": "MANUAL",\n "{{ticket_type}}": "OUTBOUND",\n "{{ticket_recipient_name}}": "anower",\n "{{ticket_business_name}}": "Product Team Test1,llll",\n "{{ticket_visitor_status}}": "OPEN",\n "{{ticket_creation_date}}": "26-Jun-25 09:19:31 AM",\n "{{ticket_priority}}": "MEDIUM",\n "{{ticket_id}}": "344",\n "{{database_id}}": "TICKET_ID=c7c7744d-f7bf-47bf-96c5-2e1c591e3188#",\n "{{ticket_status_group}}": "DEFAULT STATUS GROUP",\n "{{ticket_channel}}": "product.test@inbound.revechat.com"\n },\n "submittedFields": "[{\\"key\\":\\"Recipient Name\\",\\"value\\":\\"anower\\",\\"attribute\\":\\"ticket_recipient_name\\",\\"id\\":\\"a0d518b6-7603-456c-bfaf-87010b6e649e\\",\\"valueLabel\\":\\"anower\\"},{\\"key\\":\\"Recipient Email\\",\\"value\\":\\"anowerhossain97@gmail.com\\",\\"attribute\\":\\"ticket_recipient_email\\",\\"id\\":\\"990b2449-29ab-455b-a0a4-d394b6a9189e\\",\\"valueLabel\\":\\"anowerhossain97@gmail.com\\"},{\\"key\\":\\"Subject\\",\\"value\\":\\"Hello One\\",\\"attribute\\":\\"ticket_subject\\",\\"id\\":\\"e0a1804a-a951-48e1-a3c9-094556064d36\\",\\"valueLabel\\":\\"Hello One\\"},{\\"key\\":\\"Description\\",\\"value\\":\\"<p>Hello<\/p>\\",\\"attribute\\":\\"ticket_description\\",\\"id\\":\\"21b331fb-53f6-44ac-a927-27b076bd268a\\",\\"valueLabel\\":\\"Hello\\"}]",\n "systemAttributes": {},\n "customAttributes": {},\n "messageInfo": {\n "lastOpenTime": 1750929571486,\n "firstAssignTime": 1752569163423\n },\n "resolvedById": null,\n "resolvedBy": null,\n "created": 1750929571486,\n 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