{"id":271327,"date":"2025-07-17T07:38:00","date_gmt":"2025-07-17T07:38:00","guid":{"rendered":"https:\/\/www.revechat.com\/?post_type=help-center&#038;p=271327"},"modified":"2026-04-29T07:06:03","modified_gmt":"2026-04-29T07:06:03","slug":"button-action","status":"publish","type":"help-center","link":"https:\/\/www.revechat.com\/help-center\/button-action\/","title":{"rendered":"Button Action"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>In chatbot, user can add a button action similarly to a quick reply action to guide a visitor&#8217;s\/ customer&#8217;s queries.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"e7e7ec\" data-has-transparency=\"true\" style=\"--dominant-color: #e7e7ec;\" decoding=\"async\" width=\"1024\" height=\"661\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Button-Action-1024x661.png\" alt=\"\" class=\"has-transparency wp-image-271328\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Button-Action-1024x661.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Button-Action-300x194.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Button-Action-768x496.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Button-Action.png 1094w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Similar to a quick reply action, you can enter a message in the text box (green area) for the visitor. Each action can have up to 3 buttons. To add more buttons, simply click the &#8220;Add Button&#8221; (yellow area).<\/p>\n\n\n\n<p>If you want to save the customer&#8217;s choice, use the &#8220;Save response to&#8221; option to select or create an attribute.<\/p>\n\n\n\n<p>&#8220;Any of the above&#8221; option (purple area) is available to trigger a node when any of the button doesn&#8217;t have any value<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img data-dominant-color=\"ecefed\" data-has-transparency=\"true\" style=\"--dominant-color: #ecefed;\" decoding=\"async\" width=\"458\" height=\"535\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Button-Action2.png\" alt=\"\" class=\"has-transparency wp-image-271329\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Button-Action2.png 458w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Button-Action2-257x300.png 257w\" sizes=\"(max-width: 458px) 100vw, 458px\" \/><\/figure><\/div>\n\n\n<p>The main difference between a quick reply action and a button action is that, you can send your visitor\/ customers to a specific URL when he clicks the button. Users need to provide the URL under the URL message box (marked in green).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img data-dominant-color=\"eef4ee\" data-has-transparency=\"true\" style=\"--dominant-color: #eef4ee;\" decoding=\"async\" width=\"296\" height=\"268\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Button-Action3.png\" alt=\"\" class=\"has-transparency wp-image-271330\"\/><\/figure><\/div>","protected":false},"excerpt":{"rendered":"<p>In chatbot, user can add a button action similarly to a quick reply action to guide a visitor&#8217;s\/ customer&#8217;s queries. Similar to a quick reply action, you can enter a message in the text box (green area) for the visitor. Each action can have up to 3 buttons. To add more buttons, simply click the [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"menu_order":78,"template":"","meta":{"_acf_changed":false,"footnotes":""},"help_center_type":[1824],"class_list":["post-271327","help-center","type-help-center","status-publish","hentry","help_center_type-response-elements"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271327","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/36"}],"version-history":[{"count":2,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271327\/revisions"}],"predecessor-version":[{"id":302973,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271327\/revisions\/302973"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=271327"}],"wp:term":[{"taxonomy":"help_center_type","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help_center_type?post=271327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}