{"id":271185,"date":"2025-07-15T09:32:34","date_gmt":"2025-07-15T09:32:34","guid":{"rendered":"https:\/\/www.revechat.com\/?post_type=help-center&#038;p=271185"},"modified":"2026-04-29T07:09:03","modified_gmt":"2026-04-29T07:09:03","slug":"ban-visitor","status":"publish","type":"help-center","link":"https:\/\/www.revechat.com\/help-center\/ban-visitor\/","title":{"rendered":"Ban Visitor"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>User can be banned from two areas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to <strong><em>Settings &gt; General settings &gt; Ban visitor<\/em><\/strong>\n<ul class=\"wp-block-list\">\n<li>Click &#8220;Add Visitor&#8221;. A pop-up will appear where users have to provide an Ip address and a reason for ban for future reference.<img data-dominant-color=\"f7f9fb\" data-has-transparency=\"false\" decoding=\"async\" width=\"900\" height=\"443\" class=\"not-transparent wp-image-271186\" style=\"--dominant-color: #f7f9fb; width: 900px;\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Ban-Visitor_Security.png\" alt=\"\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Ban-Visitor_Security.png 1898w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Ban-Visitor_Security-300x148.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Ban-Visitor_Security-1024x504.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Ban-Visitor_Security-768x378.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Ban-Visitor_Security-1536x757.png 1536w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/li>\n\n\n\n<li>In the Ban Visitor settings users can view the list of visitors they have banned previously.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Go to <strong><em>Inbox&gt; Your Inbox<\/em><\/strong>\n<ul class=\"wp-block-list\">\n<li>Agent can ban a visitor directly from the chat window if found anything suspicious. Simply click the visitor icon at the top left corner. From the drop down users can ban a visitor by simply selecting a reason.<img data-dominant-color=\"ecf2ef\" data-has-transparency=\"true\" decoding=\"async\" width=\"900\" height=\"475\" class=\"has-transparency wp-image-271189\" style=\"--dominant-color: #ecf2ef; width: 900px;\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Ban-Visitor_-Security2.png\" alt=\"\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Ban-Visitor_-Security2.png 693w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Ban-Visitor_-Security2-300x158.png 300w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>User can be banned from two areas:<\/p>\n","protected":false},"author":36,"featured_media":0,"menu_order":88,"template":"","meta":{"_acf_changed":false,"footnotes":""},"help_center_type":[1820],"class_list":["post-271185","help-center","type-help-center","status-publish","hentry","help_center_type-security"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/36"}],"version-history":[{"count":2,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271185\/revisions"}],"predecessor-version":[{"id":302981,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271185\/revisions\/302981"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=271185"}],"wp:term":[{"taxonomy":"help_center_type","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help_center_type?post=271185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}