{"id":271180,"date":"2025-07-15T07:43:01","date_gmt":"2025-07-15T07:43:01","guid":{"rendered":"https:\/\/www.revechat.com\/?post_type=help-center&#038;p=271180"},"modified":"2025-07-15T07:43:03","modified_gmt":"2025-07-15T07:43:03","slug":"break-management","status":"publish","type":"help-center","link":"https:\/\/www.revechat.com\/help-center\/break-management\/","title":{"rendered":"Break Management"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#181d27\" class=\"has-inline-color\">What is break management<\/mark><\/h2>\n\n\n\n<p>It is a feature that allows admins to create and manage predefined break types for support agents (like lunch, tea, or short breaks). Agents can select these break types when they step away from active duty.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#181d27\" class=\"has-inline-color\">Benefits of break management<\/mark><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tracking when and why agents are unavailable<\/li>\n\n\n\n<li>Ensuring better shift and workload planning<\/li>\n\n\n\n<li>Maintaining accurate availability and performance reports<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#181d27\" class=\"has-inline-color\">How to create a break in REVE Chat<\/mark><\/h2>\n\n\n\n<p>To access the role management, click Settings ( from left nav bar)>> Agent Management >> Break Management .<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img data-dominant-color=\"c1d0d9\" data-has-transparency=\"true\" style=\"--dominant-color: #c1d0d9;\" decoding=\"async\" width=\"322\" height=\"532\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Break-Management_Agent-Management.png\" alt=\"\" class=\"has-transparency wp-image-271182\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Break-Management_Agent-Management.png 322w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Break-Management_Agent-Management-182x300.png 182w\" sizes=\"(max-width: 322px) 100vw, 322px\" \/><\/figure><\/div>\n\n\n<p>Provide a break title like &#8220;Lunch&#8221;, add a duration in minutes like &#8220;30 Minutes&#8221; and click add. A custom break will be created for your agents to select.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"eef3f3\" data-has-transparency=\"true\" style=\"--dominant-color: #eef3f3;\" decoding=\"async\" width=\"1024\" height=\"505\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Break-Management_Agent-Management2-1024x505.png\" alt=\"\" class=\"has-transparency wp-image-271183\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Break-Management_Agent-Management2-1024x505.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Break-Management_Agent-Management2-300x148.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Break-Management_Agent-Management2-768x379.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Break-Management_Agent-Management2-1536x758.png 1536w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Break-Management_Agent-Management2.png 1931w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>What is break management It is a feature that allows admins to create and manage predefined break types for support agents (like lunch, tea, or short breaks). Agents can select these break types when they step away from active duty. Benefits of break management How to create a break in REVE Chat To access the [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"menu_order":90,"template":"","meta":{"_acf_changed":false,"footnotes":""},"help_center_type":[1819],"class_list":["post-271180","help-center","type-help-center","status-publish","hentry","help_center_type-agent-management"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/36"}],"version-history":[{"count":1,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271180\/revisions"}],"predecessor-version":[{"id":271184,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271180\/revisions\/271184"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=271180"}],"wp:term":[{"taxonomy":"help_center_type","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help_center_type?post=271180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}