{"id":271155,"date":"2025-07-15T06:38:52","date_gmt":"2025-07-15T06:38:52","guid":{"rendered":"https:\/\/www.revechat.com\/?post_type=help-center&#038;p=271155"},"modified":"2026-04-29T07:10:31","modified_gmt":"2026-04-29T07:10:31","slug":"departments","status":"publish","type":"help-center","link":"https:\/\/www.revechat.com\/help-center\/departments\/","title":{"rendered":"Departments"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>From Settings&gt; Agent Management&gt; Departments, users can add &amp; manage departments easily. The user will also have a overview of all created departments and agents assigned to them.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"f7f9fa\" data-has-transparency=\"true\" style=\"--dominant-color: #f7f9fa;\" decoding=\"async\" width=\"1024\" height=\"473\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Departments_Agent-Management-1024x473.png\" alt=\"\" class=\"has-transparency wp-image-271156\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Departments_Agent-Management-1024x473.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Departments_Agent-Management-300x138.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Departments_Agent-Management-768x355.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Departments_Agent-Management-1536x709.png 1536w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Departments_Agent-Management.png 1837w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>To add departments, click the &#8220;Add Department&#8221; button. A pop-up will appear, where the user has to provide-<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img data-dominant-color=\"f1f2f5\" data-has-transparency=\"true\" style=\"--dominant-color: #f1f2f5;\" decoding=\"async\" width=\"702\" height=\"535\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Departments_Agent-Management2.png\" alt=\"\" class=\"has-transparency wp-image-271157\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Departments_Agent-Management2.png 702w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Departments_Agent-Management2-300x229.png 300w\" sizes=\"(max-width: 702px) 100vw, 702px\" \/><\/figure><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Department Name(mandatory)<\/li>\n\n\n\n<li>Assign Agents(mandatory)<\/li>\n\n\n\n<li>Description<\/li>\n\n\n\n<li><strong>Advanced Settings<\/strong>: Admins can determine if departments will have access to each others reports or not by enabling or disabling this option. By default this option will be disabled therefore each department won&#8217;t have access to others reports, chat history and dashboard.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>From Settings&gt; Agent Management&gt; Departments, users can add &amp; manage departments easily. The user will also have a overview of all created departments and agents assigned to them. To add departments, click the &#8220;Add Department&#8221; button. A pop-up will appear, where the user has to provide-<\/p>\n","protected":false},"author":36,"featured_media":0,"menu_order":92,"template":"","meta":{"_acf_changed":false,"footnotes":""},"help_center_type":[1819],"class_list":["post-271155","help-center","type-help-center","status-publish","hentry","help_center_type-agent-management"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/36"}],"version-history":[{"count":2,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271155\/revisions"}],"predecessor-version":[{"id":302983,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271155\/revisions\/302983"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=271155"}],"wp:term":[{"taxonomy":"help_center_type","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help_center_type?post=271155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}