{"id":271151,"date":"2025-07-15T06:36:20","date_gmt":"2025-07-15T06:36:20","guid":{"rendered":"https:\/\/www.revechat.com\/?post_type=help-center&#038;p=271151"},"modified":"2026-04-29T07:11:27","modified_gmt":"2026-04-29T07:11:27","slug":"agents","status":"publish","type":"help-center","link":"https:\/\/www.revechat.com\/help-center\/agents\/","title":{"rendered":"Agents"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>From Settings &gt; Agent Management &gt; Agents, administrative users can view added agent lists, add or edit agents. To edit, hove over the agent you want to change a, a pen icon will appear at the right side panel. A delete icon will also apear if you want to delete the agent.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"f3f5f6\" data-has-transparency=\"true\" style=\"--dominant-color: #f3f5f6;\" decoding=\"async\" width=\"1024\" height=\"479\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Agent_Agent-Management-1024x479.png\" alt=\"\" class=\"has-transparency wp-image-271152\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Agent_Agent-Management-1024x479.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Agent_Agent-Management-300x140.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Agent_Agent-Management-768x359.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Agent_Agent-Management-1536x719.png 1536w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Agent_Agent-Management.png 1842w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>To add an agent click the &#8220;Add Agent&#8221; button ( yellow box), a new pop-up will appear. The user will have to add the below credentials to add a new agent-<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name, Email, Password (mandatory)<\/li>\n\n\n\n<li>Phone, Role (admin\/agent), concurrent chat limit, designation, avatar, department<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-dominant-color=\"f8f9fa\" data-has-transparency=\"false\" style=\"--dominant-color: #f8f9fa;\" decoding=\"async\" width=\"813\" height=\"830\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Agent_Agent-Management2.png\" alt=\"\" class=\"not-transparent wp-image-271153\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Agent_Agent-Management2.png 813w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Agent_Agent-Management2-294x300.png 294w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Agent_Agent-Management2-768x784.png 768w\" sizes=\"(max-width: 813px) 100vw, 813px\" \/><\/figure>\n\n\n\n<p>Once an agent is added, that person will receive his\/her access over the email (email and password) and do not require to sign up again, just need to login to the system.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>From Settings &gt; Agent Management &gt; Agents, administrative users can view added agent lists, add or edit agents. To edit, hove over the agent you want to change a, a pen icon will appear at the right side panel. A delete icon will also apear if you want to delete the agent. To add an [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"menu_order":93,"template":"","meta":{"_acf_changed":false,"footnotes":""},"help_center_type":[1819],"class_list":["post-271151","help-center","type-help-center","status-publish","hentry","help_center_type-agent-management"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/36"}],"version-history":[{"count":2,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271151\/revisions"}],"predecessor-version":[{"id":302984,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/271151\/revisions\/302984"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=271151"}],"wp:term":[{"taxonomy":"help_center_type","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help_center_type?post=271151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}