Learn how to get Authorization key.<\/a><\/p>\n\n\n\ncurl --location -g 'https:\/\/api.revechat.com\/api\/chats\/{account_id}\/' \\\n--header 'Authorization: paste your authorization key here' \\\n--data ''<\/code><\/pre>\n\n\n\nExample:<\/h5>\n\n\n\ncurl --location 'https:\/\/api.revechat.com\/api\/chats\/8683034' \\\n--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \\\n--header 'Cookie: revechatLocaleCookie=en'<\/code><\/pre>\n\n\n\n<\/div>\n\n\n\n
View Success Response<\/summary>\n{\n "status": "success",\n "message": "successfully fetched chat history!",\n "body": {\n "content": [\n {\n "visitorName": "Rv Talha",\n "visitorEmail": "-",\n "visitorUrl": "https:\/\/www.facebook.com\/104511375772048_378620975026203",\n "agentName": "Mohaimin",\n "lastConversationStartTime": 1750826425181,\n "sessionStarted": "25-Jun-25 04:40:25 AM",\n "sessionStartedMili": 1750826425181,\n "lastConversationEndTime": 1752031809890,\n "sessionSEnd": "09-Jul-25 03:30:09 AM",\n "sessionSEndMili": 1752031809890,\n "lastChatDuration": "334:49:44",\n "lastChatFeedback": null,\n "chatInfoId": 21641114,\n "chatEndedBy": 2,\n "visitorIP": null,\n "visitorRID": 30373915,\n "channelType": 6,\n "chatTagDtos": null,\n "chatCount": 0,\n "isChatTransferred": 0,\n "visitorContact": "-",\n "chatFirstResponseTime": "334:48:42",\n "visitorProfilePicUrl": "",\n "audioClip": null,\n "agent_message_count": 0,\n "visitor_message_count": 0,\n "agentId": null,\n 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"ip": "202.4.122.50",\n "last_session_agent_name": "Hamid Qa",\n "android_device": "",\n "android_app_version": "",\n "signed_up": 1751871254109,\n "country_code": "BD",\n "last_contacted": "1751871254210",\n "user_category": "lead",\n "phone": "+88017709948578",\n "name": "Hamid Khan",\n "location": "Dhaka, Bangladesh",\n "time": "10:12 AM",\n "visitor_type": "new",\n "days_staying": "67"\n },\n "chatRequestTime": 1751871392754,\n "chatAssignedTime": 1751871396415,\n "chatAssignedTimeStr": "07-Jul-25 06:56:36 AM",\n "initialResponseTime": "00:00:00",\n "sentiment": null,\n "snoozeDuration": "00:00:00"\n },\n {\n "visitorName": "Hamid Khan",\n "visitorEmail": "hamid@gmail.com",\n "visitorUrl": "https:\/\/hamid8888.blogspot.com\/",\n "agentName": "Hamid Qa",\n "lastConversationStartTime": 1751871258240,\n "sessionStarted": "07-Jul-25 06:54:18 AM",\n "sessionStartedMili": 1751871258240,\n "lastConversationEndTime": 1751871324369,\n "sessionSEnd": "07-Jul-25 06:55:24 AM",\n 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"firstResponseTime": "00:00:04",\n "department": "",\n "departmentId": 0,\n "waitTime": "00:00:04",\n "queueTimeOverdue": "NO",\n "initiatedBy": 1,\n "chatTransferred": "NO",\n "chatTransferredBy": "",\n "humanHandover": "NO",\n "callCount": null,\n "withinBusinessHours": "no",\n "tagRemarks": "-",\n "agentProfilePictureUrl": null,\n "customAttributes": "ff: fd\\ncity2: Dhaka\\nlanguage: \\nbranch: SAKI\\nlast_session_agent_id: hamid@revesoft.com\\npop: Human\\nmwc_user_logged_in: 0\\nlast_session_agent_name: Hamid Qa\\ntime: 10:12 AM\\ndays_staying: 67\\n",\n "attributesMap": {\n "ff": "fd",\n "country": "Bangladesh",\n "chat_session_count": "2",\n "agent_last_message_id": "da0a9905-3663-4d5f-abc4-e91d080826fc",\n "city2": "Dhaka",\n "gender": "",\n "ios_device": "",\n "city": "Dhaka",\n "timezone": "+06:00",\n "referral_url": "https:\/\/www.blogger.com",\n "app_bundle_name": "",\n "channel": "WEB",\n "last_seen_message_id": "25c06287-9cc4-4c06-9910-12aa97d23e9f",\n "device_type": 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AM",\n "initialResponseTime": "00:00:00",\n "sentiment": null,\n "snoozeDuration": "00:00:00"\n },\n {\n "visitorName": "#fd3c74e3c",\n "visitorEmail": "-",\n "visitorUrl": "https:\/\/shayekhebnemizan.blogspot.com\/",\n "agentName": "Hamid Qa",\n "lastConversationStartTime": 1751871058103,\n "sessionStarted": "07-Jul-25 06:50:58 AM",\n "sessionStartedMili": 1751871058103,\n "lastConversationEndTime": 1751871118821,\n "sessionSEnd": "07-Jul-25 06:51:58 AM",\n "sessionSEndMili": 1751871118821,\n "lastChatDuration": "00:01:00",\n "lastChatFeedback": null,\n "chatInfoId": 21900043,\n "chatEndedBy": 2,\n "visitorIP": "202.4.122.50",\n "visitorRID": 30592445,\n "channelType": 0,\n "chatTagDtos": null,\n "chatCount": 0,\n "isChatTransferred": 0,\n "visitorContact": "-",\n "chatFirstResponseTime": "00:00:00",\n "visitorProfilePicUrl": "",\n "audioClip": null,\n "agent_message_count": 0,\n "visitor_message_count": 0,\n "agentId": null,\n "chat_message": null,\n "callDuration": null,\n "notes": "-",\n "records": [],\n "visitorPlatform": "Windows 10",\n "visitorCity": "Dhaka",\n "visitorCountry": "Bangladesh",\n "subChannel": "https:\/\/shayekhebnemizan.blogspot.com",\n "visitorUuid": "d00fd3c7-d2fd-4e3c-b2de-924f3583b8bf",\n "visitorMediaId": "",\n "cartInformation": null,\n "visitorID": 30591926,\n "visitorTotalChat": null,\n "visitorTotalViews": null,\n "prechatSurveyExtraFields": null,\n "postchatSurveyExtraFields": null,\n "firstResponseTime": "00:00:00",\n "department": "",\n "departmentId": 0,\n "waitTime": "00:00:00",\n "queueTimeOverdue": "NO",\n "initiatedBy": 0,\n "chatTransferred": "NO",\n "chatTransferredBy": "",\n "humanHandover": "YES",\n "callCount": null,\n "withinBusinessHours": "yes",\n "tagRemarks": "-",\n "agentProfilePictureUrl": null,\n "customAttributes": "ff: fd\\ncity2: Dhaka\\nlanguage: en\\nbranch: SAKI\\nlast_session_agent_id: hamid@revesoft.com\\npop: Human\\nmwc_user_logged_in: 0\\nlast_session_agent_name: Hamid Qa\\ntime: 10:12 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"queueTimeOverdue": "NO",\n "initiatedBy": 0,\n "chatTransferred": "NO",\n "chatTransferredBy": "",\n "humanHandover": "YES",\n "callCount": null,\n "withinBusinessHours": "yes",\n "tagRemarks": "-",\n "agentProfilePictureUrl": null,\n "customAttributes": "ff: fd\\ncity2: Dhaka\\nlanguage: en\\nbranch: SAKI\\nlast_session_agent_id: hamid@revesoft.com\\npop: Human\\nmwc_user_logged_in: 0\\nlast_session_agent_name: Hamid Qa\\ntime: 10:12 AM\\ndays_staying: 67\\n",\n "attributesMap": {\n "ff": "fd",\n "country": "Bangladesh",\n "chat_session_count": "2",\n "agent_last_message_id": "73d5a7bc-b735-498e-ae51-4bbbc1ad6d64",\n "city2": "Dhaka",\n "gender": "",\n "ios_device": "",\n "city": "Dhaka",\n "timezone": "+06:00",\n "referral_url": "https:\/\/shayekhebnemizan.blogspot.com",\n "app_bundle_name": "",\n "channel": "WEB",\n "last_seen_message_id": "516bfa01-5b65-44b9-bddc-1d3fbdcabe45",\n "device_type": "Windows 10",\n "language": "en",\n "locale": "en-US",\n "branch": "SAKI",\n 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"#2e4bc4a3b",\n "visitorEmail": "-",\n "visitorUrl": "https:\/\/shayekhebnemizan.blogspot.com\/",\n "agentName": "Hamid Qa",\n "lastConversationStartTime": 1751537166729,\n "sessionStarted": "03-Jul-25 10:06:06 AM",\n "sessionStartedMili": 1751537166729,\n "lastConversationEndTime": 1751537171832,\n "sessionSEnd": "03-Jul-25 10:06:11 AM",\n "sessionSEndMili": 1751537171832,\n "lastChatDuration": "00:00:05",\n "lastChatFeedback": null,\n "chatInfoId": 21860587,\n "chatEndedBy": 0,\n "visitorIP": "202.4.122.50",\n "visitorRID": 30553894,\n "channelType": 0,\n "chatTagDtos": null,\n "chatCount": 0,\n "isChatTransferred": 0,\n "visitorContact": "-",\n "chatFirstResponseTime": "00:00:00",\n "visitorProfilePicUrl": "",\n "audioClip": null,\n "agent_message_count": 0,\n "visitor_message_count": 0,\n "agentId": null,\n "chat_message": null,\n "callDuration": null,\n "notes": "-",\n "records": [],\n "visitorPlatform": "Windows 10",\n "visitorCity": "Dhaka",\n "visitorCountry": "Bangladesh",\n 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"e9c4700a-9691-489a-b0fe-5cdc4a4e50bd",\n "ip": "203.122.7.10",\n "android_device": "Xiaomi-23124RN87I",\n "android_app_version": "",\n "signed_up": 1736164786074,\n "country_code": "IN",\n "last_contacted": 1736317033103,\n "user_category": "lead",\n "phone": "7849465656",\n "name": "Test Dialer",\n "location": "Gurgaon, India",\n "time": "10:12 AM",\n "visitor_type": "repeat",\n "days_staying": "67"\n },\n "chatRequestTime": 1736317049466,\n "chatAssignedTime": 0,\n "chatAssignedTimeStr": "-",\n "initialResponseTime": "00:00:00",\n "sentiment": null,\n "snoozeDuration": "00:00:00"\n },\n {\n "visitorName": "#1a3074b32",\n "visitorEmail": "-",\n "visitorUrl": "https:\/\/app.revechat.com\/static\/live-preview\/bot-preview-commercial.html",\n "agentName": "Tushar Qa",\n "lastConversationStartTime": 1738553253054,\n "sessionStarted": "03-Feb-25 03:27:33 AM",\n "sessionStartedMili": 1738553253054,\n "lastConversationEndTime": 1738553265532,\n "sessionSEnd": "03-Feb-25 03:27:45 AM",\n "sessionSEndMili": 1738553265532,\n "lastChatDuration": "00:00:12",\n "lastChatFeedback": "5",\n "chatInfoId": 19944588,\n "chatEndedBy": 1,\n "visitorIP": "202.4.122.50",\n "visitorRID": 29256335,\n "channelType": 0,\n "chatTagDtos": null,\n "chatCount": 0,\n "isChatTransferred": 0,\n "visitorContact": "-",\n "chatFirstResponseTime": "00:00:00",\n "visitorProfilePicUrl": "",\n "audioClip": null,\n "agent_message_count": 0,\n "visitor_message_count": 0,\n "agentId": null,\n "chat_message": null,\n "callDuration": null,\n "notes": "-",\n "records": [],\n "visitorPlatform": "Windows 10",\n "visitorCity": "Dhaka",\n "visitorCountry": "Bangladesh",\n "subChannel": "https:\/\/app.revechat.com",\n "visitorUuid": "9901a307-8ef9-4b32-9f5b-19e6eed530e6",\n "visitorMediaId": "",\n "cartInformation": null,\n "visitorID": 15218101,\n "visitorTotalChat": null,\n "visitorTotalViews": null,\n "prechatSurveyExtraFields": null,\n "postchatSurveyExtraFields": null,\n "firstResponseTime": "00:00:00",\n "department": "",\n "departmentId": 0,\n "waitTime": "00:06:47",\n "queueTimeOverdue": "YES",\n "initiatedBy": 1,\n "chatTransferred": "NO",\n "chatTransferredBy": "",\n "humanHandover": "YES",\n "callCount": null,\n "withinBusinessHours": "no",\n "tagRemarks": "-",\n "agentProfilePictureUrl": "",\n "customAttributes": "ff: fd\\ncity2: Dhaka\\nlanguage: en_gb\\nbranch: SAKI\\npop: Human\\nyou_can_take_part_in_multiple_choice: \\nlike_about_us: \\nchoose_an_option: \\nselect_one: \\ntime: 10:12 AM\\ndays_staying: 67\\n",\n "attributesMap": {\n "ff": "fd",\n "country": "Bangladesh",\n "chat_session_count": "1",\n "city2": "Dhaka",\n "gender": "",\n "ios_device": "",\n "city": "Dhaka",\n "timezone": "+06:00",\n "referral_url": "https:\/\/app.revechat.com",\n "app_bundle_name": "",\n "channel": "WEB",\n "device_type": "Windows 10",\n "language": "en_gb",\n "locale": "en-US",\n "branch": "SAKI",\n "pop": "Human",\n "page_id": "",\n "last_visit": "https:\/\/app.revechat.com\/static\/live-preview\/bot-preview-commercial.html",\n "you_can_take_part_in_multiple_choice": "",\n "social_user_id": "",\n "browser": "Edge",\n "browser_version": "132.0.0.0",\n "profile_pic_url": "",\n "visit_count": 1,\n "like_about_us": "",\n "ios_app_version": "",\n "internal_user_id": "9901a307-8ef9-4b32-9f5b-19e6eed530e6",\n "ip": "202.4.122.50",\n "choose_an_option": "",\n "android_device": "",\n "android_app_version": "",\n "signed_up": 1738552625155,\n "country_code": "BD",\n "last_contacted": 1738564320640,\n "select_one": "",\n "user_category": "lead",\n "name": "#1a3074b32",\n "location": "Dhaka, Bangladesh",\n "time": "10:12 AM",\n "visitor_type": "new",\n "days_staying": "67"\n },\n "chatRequestTime": 1738552845260,\n "chatAssignedTime": 0,\n "chatAssignedTimeStr": "-",\n "initialResponseTime": "00:00:00",\n "sentiment": null,\n "snoozeDuration": "00:00:00"\n },\n {\n "visitorName": "#f8a244079",\n "visitorEmail": "",\n "visitorUrl": "-",\n "agentName": "Anower Bot",\n "lastConversationStartTime": 1736330151767,\n "sessionStarted": "08-Jan-25 09:55:51 AM",\n "sessionStartedMili": 1736330151767,\n "lastConversationEndTime": 1738218114525,\n "sessionSEnd": "30-Jan-25 06:21:54 AM",\n "sessionSEndMili": 1738218114525,\n "lastChatDuration": "524:26:02",\n "lastChatFeedback": null,\n "chatInfoId": 19719249,\n "chatEndedBy": 3,\n "visitorIP": "202.4.122.50",\n "visitorRID": 29109729,\n "channelType": 7,\n "chatTagDtos": null,\n "chatCount": 0,\n "isChatTransferred": 0,\n "visitorContact": "",\n "chatFirstResponseTime": "00:00:00",\n "visitorProfilePicUrl": "",\n "audioClip": null,\n "agent_message_count": 0,\n "visitor_message_count": 0,\n "agentId": null,\n "chat_message": null,\n "callDuration": null,\n "notes": "-",\n "records": [],\n "visitorPlatform": "Android",\n "visitorCity": "Dhaka",\n "visitorCountry": "Bangladesh",\n "subChannel": null,\n "visitorUuid": "d50f8a24-7f10-4079-8a74-20de5ade98ff",\n "visitorMediaId": "",\n "cartInformation": null,\n "visitorID": 15074421,\n "visitorTotalChat": null,\n "visitorTotalViews": null,\n "prechatSurveyExtraFields": [],\n "postchatSurveyExtraFields": null,\n "firstResponseTime": "00:00:00",\n "department": "",\n "departmentId": 0,\n "waitTime": "00:00:00",\n "queueTimeOverdue": "NO",\n "initiatedBy": 0,\n "chatTransferred": "NO",\n "chatTransferredBy": "",\n "humanHandover": "YES",\n "callCount": null,\n "withinBusinessHours": "yes",\n "tagRemarks": "-",\n "agentProfilePictureUrl": "8683034-9bd74f35-25b7-46b6-9016-df536a714153.png",\n "customAttributes": "ff: fd\\ncity2: Dhaka\\nbranch: SAKI\\npop: Human\\ntime: 10:12 AM\\ndays_staying: 67\\n",\n "attributesMap": {\n "ff": "fd",\n "country": "Bangladesh",\n "chat_session_count": "1",\n "agent_last_message_id": "a6242012-9b73-471f-be8a-ec2a8a14fd3a",\n "city2": "Dhaka",\n "gender": "",\n "ios_device": "",\n "city": "Dhaka",\n "timezone": "",\n "referral_url": "",\n "app_bundle_name": "com.revesoft.revechat",\n "channel": "MOBILE_SDK",\n "device_type": "Android",\n "locale": "",\n "branch": "SAKI",\n "pop": "Human",\n "page_id": "",\n "last_visit": "",\n "social_user_id": "",\n "browser": "ANDROID_SDK",\n "browser_version": "",\n "profile_pic_url": "",\n "email": "",\n "visit_count": 1,\n "ios_app_version": "",\n "internal_user_id": "d50f8a24-7f10-4079-8a74-20de5ade98ff",\n "ip": "202.4.122.50",\n "android_device": "OPPO-CPH2375",\n "android_app_version": "1.0",\n "signed_up": 1736246774203,\n "country_code": "BD",\n "last_contacted": 1736394544971,\n "user_category": "lead",\n "phone": "",\n "name": "#f8a244079",\n "location": "Dhaka, Bangladesh",\n "time": "10:12 AM",\n "visitor_type": "new",\n "days_staying": "67"\n },\n "chatRequestTime": 1736330151767,\n "chatAssignedTime": 0,\n "chatAssignedTimeStr": "-",\n "initialResponseTime": "00:00:00",\n "sentiment": null,\n "snoozeDuration": "00:00:00"\n },\n {\n "visitorName": "Arif",\n "visitorEmail": "arif@gmail.com",\n "visitorUrl": "-",\n "agentName": "Reve Dev Team1",\n "lastConversationStartTime": 1737429267608,\n "sessionStarted": "21-Jan-25 03:14:27 AM",\n "sessionStartedMili": 1737429267608,\n "lastConversationEndTime": 1738218114487,\n "sessionSEnd": "30-Jan-25 06:21:54 AM",\n "sessionSEndMili": 1738218114487,\n "lastChatDuration": "219:07:26",\n "lastChatFeedback": null,\n "chatInfoId": 19710832,\n "chatEndedBy": 3,\n "visitorIP": "202.4.122.50",\n "visitorRID": 29109185,\n "channelType": 7,\n "chatTagDtos": null,\n "chatCount": 0,\n "isChatTransferred": 0,\n "visitorContact": "01515555555",\n "chatFirstResponseTime": "00:00:00",\n "visitorProfilePicUrl": "",\n "audioClip": null,\n "agent_message_count": 0,\n "visitor_message_count": 0,\n "agentId": null,\n "chat_message": null,\n "callDuration": null,\n "notes": "-",\n "records": [],\n "visitorPlatform": "Android",\n "visitorCity": "Dhaka",\n "visitorCountry": "Bangladesh",\n "subChannel": null,\n "visitorUuid": "c646e4dd-98b0-43e9-b117-1b29f2569ce9",\n "visitorMediaId": "",\n "cartInformation": null,\n "visitorID": 15073893,\n "visitorTotalChat": null,\n "visitorTotalViews": null,\n "prechatSurveyExtraFields": [],\n "postchatSurveyExtraFields": null,\n "firstResponseTime": "00:00:00",\n "department": "",\n "departmentId": 3378,\n "waitTime": "330:21:02",\n "queueTimeOverdue": "YES",\n "initiatedBy": 1,\n "chatTransferred": "NO",\n "chatTransferredBy": "",\n "humanHandover": "YES",\n "callCount": null,\n "withinBusinessHours": "yes",\n "tagRemarks": "-",\n "agentProfilePictureUrl": "8683034-277744d3-dcae-487d-824c-1e829c645e28.png",\n "customAttributes": "ff: fd\\ncity2: Dhaka\\nlanguage: bn\\nbranch: SAKI\\npop: Human\\ntime: 10:12 AM\\ndays_staying: 67\\n",\n "attributesMap": {\n "ff": "fd",\n "country": "Bangladesh",\n "chat_session_count": "1",\n "agent_last_message_id": "d7b95284-7f48-4cdc-8e44-1ff1ab6c7a89",\n "city2": "Dhaka",\n "gender": "",\n "ios_device": "",\n "city": "Dhaka",\n "timezone": "",\n "referral_url": "",\n "app_bundle_name": "com.revesoft.revechat",\n "channel": "MOBILE_SDK",\n "device_type": "Android",\n "language": "bn",\n "locale": "",\n "branch": "SAKI",\n "pop": "Human",\n "page_id": "",\n "last_visit": "",\n "social_user_id": "",\n "browser": "ANDROID_SDK",\n "browser_version": "",\n "profile_pic_url": "",\n "email": "arif@gmail.com",\n "visit_count": 1,\n "ios_app_version": "",\n "internal_user_id": "c646e4dd-98b0-43e9-b117-1b29f2569ce9",\n "ip": "202.4.122.50",\n "android_device": "Xiaomi-2201117SI",\n "android_app_version": "1.0",\n "signed_up": 1736239511777,\n "country_code": "BD",\n "last_contacted": 1736240020837,\n "user_category": "lead",\n "phone": "01515555555",\n "name": "Arif",\n "location": "Dhaka, Bangladesh",\n "time": "10:12 AM",\n "visitor_type": "new",\n "days_staying": "67"\n },\n "chatRequestTime": 1736240004887,\n "chatAssignedTime": 0,\n "chatAssignedTimeStr": "-",\n "initialResponseTime": "00:00:00",\n "sentiment": null,\n "snoozeDuration": "00:00:00"\n },\n {\n "visitorName": "ios",\n "visitorEmail": "sourbh@gmail.com",\n "visitorUrl": "Mobile Apprevechat.com",\n "agentName": "Ahsan",\n "lastConversationStartTime": 1738131233687,\n "sessionStarted": "29-Jan-25 06:13:53 AM",\n "sessionStartedMili": 1738131233687,\n "lastConversationEndTime": 1738147094495,\n "sessionSEnd": "29-Jan-25 10:38:14 AM",\n "sessionSEndMili": 1738147094495,\n "lastChatDuration": "04:24:20",\n "lastChatFeedback": null,\n "chatInfoId": 19902000,\n "chatEndedBy": 0,\n "visitorIP": "119.148.4.18",\n "visitorRID": 29229479,\n "channelType": 7,\n "chatTagDtos": null,\n "chatCount": 0,\n "isChatTransferred": 0,\n "visitorContact": "123123123",\n "chatFirstResponseTime": "00:01:06",\n "visitorProfilePicUrl": "",\n "audioClip": null,\n "agent_message_count": 0,\n "visitor_message_count": 0,\n "agentId": null,\n "chat_message": null,\n "callDuration": null,\n "notes": "-",\n "records": [],\n "visitorPlatform": "iOS",\n "visitorCity": "Dhaka",\n "visitorCountry": "Bangladesh",\n "subChannel": "Mobile App",\n "visitorUuid": "4c895917-e741-4283-bd58-e320b975c4fe",\n "visitorMediaId": "",\n "cartInformation": null,\n "visitorID": 15191714,\n "visitorTotalChat": null,\n "visitorTotalViews": null,\n "prechatSurveyExtraFields": [],\n "postchatSurveyExtraFields": null,\n "firstResponseTime": "00:01:06",\n "department": "",\n "departmentId": 0,\n "waitTime": "00:00:00",\n "queueTimeOverdue": "NO",\n "initiatedBy": 0,\n "chatTransferred": "NO",\n "chatTransferredBy": "",\n "humanHandover": "YES",\n "callCount": null,\n "withinBusinessHours": "yes",\n "tagRemarks": "-",\n "agentProfilePictureUrl": "",\n "customAttributes": "ff: fd\\ncity2: Dhaka\\nlanguage: en\\nbranch: SAKI\\npop: Human\\ntime: 10:12 AM\\ndays_staying: 67\\n",\n "attributesMap": {\n "ff": "fd",\n "country": "Bangladesh",\n "chat_session_count": "1",\n "agent_last_message_id": "4267c8d6-f611-26a5-070f-7a8a543e1307",\n "city2": "Dhaka",\n "gender": "",\n "ios_device": "iPhone 11",\n "city": "Dhaka",\n "timezone": "",\n "referral_url": "",\n "app_bundle_name": "com.revesdk.revechat",\n "channel": "MOBILE_SDK",\n "last_seen_message_id": "4267c8d6-f611-26a5-070f-7a8a543e1307",\n "device_type": "iOS",\n "language": "en",\n "locale": "en-BD",\n "branch": "SAKI",\n "pop": "Human",\n "page_id": "",\n "last_visit": "",\n "social_user_id": "",\n "browser": "IOS_SDK",\n "browser_version": "",\n "profile_pic_url": "",\n "email": "sourbh@gmail.com",\n "visit_count": 1,\n "ios_app_version": "1.0",\n "internal_user_id": "4c895917-e741-4283-bd58-e320b975c4fe",\n "ip": "119.148.4.18",\n "android_device": "",\n "android_app_version": "",\n "signed_up": 1738131217604,\n "country_code": "BD",\n "last_contacted": 1738131634595,\n "user_category": "lead",\n "phone": "123123123",\n "name": "ios",\n "location": "Dhaka, Bangladesh",\n "time": "10:12 AM",\n "visitor_type": "repeat",\n "days_staying": "67"\n },\n "chatRequestTime": 1738131233687,\n "chatAssignedTime": 0,\n "chatAssignedTimeStr": "-",\n "initialResponseTime": "00:00:00",\n "sentiment": null,\n "snoozeDuration": "00:00:00"\n }\n ],\n "pageSize": 100,\n "totalPage": 18,\n "currentPage": 0,\n "totalRecord": 1716\n }\n}<\/code><\/pre>\n<\/details>\n\n\n\nAll Chats API with Parameters<\/h3>\n\n\n\n| Field<\/th> | Category<\/th> | Type<\/th> | Description<\/th> | Example<\/th><\/tr><\/thead> |
|---|
| page_no<\/td> | optional<\/td> | Number<\/td> | The requested page number.<\/td> | ?page_no=1<\/code><\/td><\/tr>| date_from<\/td> | optional<\/td> | String<\/td> | Timestamp in milliseconds formatted date is end date of the search criteria.<\/td> | ?date_from=1747119480000<\/code><\/td><\/tr>| date_to<\/td> | optional<\/td> | String<\/td> | Timestamp in milliseconds formatted date is end date of the search criteria.<\/td> | ?date_to=1752389880000<\/code><\/td><\/tr>| agent_id<\/td> | optional<\/td> | Number<\/td> | Will return results involving this agent id only.<\/td> | ?agent_id=81830<\/code><\/td><\/tr>| agent_email_id<\/td> | optional<\/td> | String<\/td> | Will return results involving this agent’s email only.<\/td> | ?agent_email_id=talha@revechat.com<\/code><\/td><\/tr>| visitorEmail<\/td> | optional<\/td> | String<\/td> | Will return results involving this visitor’s email only.<\/td> | ??visitorEmail=hamid@gmail.com<\/code><\/td><\/tr>| sortBy<\/td> | optional<\/td> | String<\/td> | If the value is not passed, then it will return the values in descending order.<\/td> | ??sortBy=DESC<\/code>
or
??sortBy=ASC<\/code><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nExample with page_no Parameter<\/h5>\n\n\n\ncurl --location 'https:\/\/api.revechat.com\/api\/chats\/8683034?page_no=2' \\\n--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \\\n--header 'Cookie: revechatLocaleCookie=en'<\/code><\/pre>\n\n\n\nExample with date_from & date_to Parameter<\/h5>\n\n\n\ncurl --location 'https:\/\/api.revechat.com\/api\/chats\/8683034?date_from=1747119480000&date_to=1752389880000' \\\n--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \\\n--header 'Cookie: revechatLocaleCookie=en'<\/code><\/pre>\n\n\n\nExample with agent_id Parameter<\/h5>\n\n\n\ncurl --location 'https:\/\/api.revechat.com\/api\/chats\/8683034?agent_id=81830' \\\n--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \\\n--header 'Cookie: revechatLocaleCookie=en'<\/code><\/pre>\n\n\n\nExample with agent_email_id Parameter<\/h5>\n\n\n\ncurl --location 'https:\/\/api.revechat.com\/api\/chats\/8683034?agent_email_id=talha%40revechat.com' \\\n--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \\\n--header 'Cookie: revechatLocaleCookie=en'<\/code><\/pre>\n\n\n\nExample CURL with visitorEmail Parameter<\/h5>\n\n\n\ncurl --location 'https:\/\/api.revechat.com\/api\/chats\/8683034?visitorEmail=hamid%40gmail.com' \\\n--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \\\n--header 'Cookie: revechatLocaleCookie=en'<\/code><\/pre>\n\n\n\n<\/p>\n\n\n\nView Success Response<\/summary>\n{\n "status": "success",\n "message": "successfully fetched chat history!",\n "body": {\n "content": [\n {\n "visitorName": "Hamid Khan",\n "visitorEmail": "hamid@gmail.com",\n "visitorUrl": "https:\/\/hamid8888.blogspot.com\/",\n "agentName": "Hamid Qa",\n "lastConversationStartTime": 1751871396415,\n "sessionStarted": "07-Jul-25 06:56:36 AM",\n "sessionStartedMili": 1751871396415,\n "lastConversationEndTime": 1751871455160,\n "sessionSEnd": "07-Jul-25 06:57:35 AM",\n "sessionSEndMili": 1751871455160,\n "lastChatDuration": "00:00:58",\n "lastChatFeedback": null,\n "chatInfoId": 21900114,\n "chatEndedBy": 0,\n "visitorIP": "202.4.122.50",\n "visitorRID": 30592492,\n "channelType": 0,\n "chatTagDtos": null,\n "chatCount": 3,\n "isChatTransferred": 0,\n "visitorContact": "+88017709948578",\n "chatFirstResponseTime": "00:00:00",\n "avgResponseTime": "00:00:00",\n "visitorProfilePicUrl": "",\n "audioClip": "yes",\n "agent_message_count": 3,\n "visitor_message_count": 0,\n "agentId": null,\n "chat_message": "\\n\\nHamid Qa: Welcome to our live chat support! How can I assist you today?\\n\\n\\nVoice call started\\n\\nrecord: 102af543-735b-48b8-b5c2-581534792bc7.mp3(Recorded Audio)\\n\\n\\n\\n",\n "callDuration": "00:00:23",\n "notes": "",\n "records": [\n {\n "duration": 22,\n "size": 435.47,\n "name": "audio-conversation.mp3",\n "audio": "102af543-735b-48b8-b5c2-581534792bc7.mp3",\n "is_deleted": false,\n "delete-timestamp": 0\n }\n ],\n "visitorPlatform": "Windows 10",\n "visitorCity": "Dhaka",\n "visitorCountry": "Bangladesh",\n "subChannel": "https:\/\/hamid8888.blogspot.com",\n "visitorUuid": "f10ebd77-8cc0-4388-81e9-9eb7b4020cd2",\n "visitorMediaId": "",\n "cartInformation": null,\n "visitorID": 30591973,\n "visitorTotalChat": null,\n "visitorTotalViews": null,\n "prechatSurveyExtraFields": null,\n "postchatSurveyExtraFields": null,\n "firstResponseTime": "00:00:00",\n "department": "",\n "departmentId": 0,\n "waitTime": "00:00:03",\n "queueTimeOverdue": "NO",\n "initiatedBy": 1,\n "chatTransferred": "NO",\n "chatTransferredBy": "",\n "humanHandover": "NO",\n "callCount": 1,\n "withinBusinessHours": "no",\n "tagRemarks": "-",\n "agentProfilePictureUrl": null,\n "customAttributes": "ff: fd\\ncity2: Dhaka\\nlanguage: \\nbranch: SAKI\\nlast_session_agent_id: hamid@revesoft.com\\npop: Human\\nmwc_user_logged_in: 0\\nlast_session_agent_name: Hamid Qa\\ntime: 10:12 AM\\ndays_staying: 67\\n",\n "attributesMap": {\n "ff": "fd",\n "country": "Bangladesh",\n "chat_session_count": "2",\n "agent_last_message_id": "da0a9905-3663-4d5f-abc4-e91d080826fc",\n "city2": "Dhaka",\n "gender": "",\n "ios_device": "",\n "city": "Dhaka",\n "timezone": "+06:00",\n "referral_url": "https:\/\/www.blogger.com",\n "app_bundle_name": "",\n "channel": "WEB",\n "last_seen_message_id": "25c06287-9cc4-4c06-9910-12aa97d23e9f",\n "device_type": "Windows 10",\n "language": "",\n "locale": "en-US",\n "branch": "SAKI",\n "last_session_agent_id": "hamid@revesoft.com",\n "pop": "Human",\n "page_id": "",\n "last_visit": "https:\/\/hamid8888.blogspot.com\/",\n "social_user_id": "",\n "browser": "Chrome",\n "browser_version": "138.0.0.0",\n "profile_pic_url": "",\n "email": "hamid@gmail.com",\n "mwc_user_logged_in": "0",\n "visit_count": 1,\n "ios_app_version": "",\n "internal_user_id": "f10ebd77-8cc0-4388-81e9-9eb7b4020cd2",\n "ip": "202.4.122.50",\n "last_session_agent_name": "Hamid Qa",\n "android_device": "",\n "android_app_version": "",\n "signed_up": 1751871254109,\n "country_code": "BD",\n "last_contacted": "1751871254210",\n "user_category": "lead",\n "phone": "+88017709948578",\n "name": "Hamid Khan",\n "location": "Dhaka, Bangladesh",\n "time": "10:12 AM",\n "visitor_type": "new",\n "days_staying": "67"\n },\n "chatRequestTime": 1751871392754,\n "chatAssignedTime": 1751871396415,\n "chatAssignedTimeStr": "07-Jul-25 06:56:36 AM",\n "initialResponseTime": "00:00:00",\n "sentiment": null,\n "snoozeDuration": "00:00:00"\n },\n {\n "visitorName": "Hamid Khan",\n "visitorEmail": "hamid@gmail.com",\n "visitorUrl": "https:\/\/hamid8888.blogspot.com\/",\n "agentName": "Hamid Qa",\n "lastConversationStartTime": 1751871258240,\n "sessionStarted": "07-Jul-25 06:54:18 AM",\n "sessionStartedMili": 1751871258240,\n "lastConversationEndTime": 1751871324369,\n "sessionSEnd": "07-Jul-25 06:55:24 AM",\n "sessionSEndMili": 1751871324369,\n "lastChatDuration": "00:01:06",\n "lastChatFeedback": null,\n "chatInfoId": 21900084,\n "chatEndedBy": 0,\n "visitorIP": "202.4.122.50",\n "visitorRID": 30592492,\n "channelType": 0,\n "chatTagDtos": null,\n "chatCount": 2,\n "isChatTransferred": 0,\n "visitorContact": "+88017709948578",\n "chatFirstResponseTime": "00:00:04",\n "avgResponseTime": "00:00:04",\n "visitorProfilePicUrl": "",\n "audioClip": "no",\n "agent_message_count": 1,\n "visitor_message_count": 1,\n "agentId": null,\n "chat_message": "\\n\\n\\nHamid Qa: Welcome to our live chat support! How can I assist you today?\\n\\n\\n\\n",\n "callDuration": "00:00:00",\n "notes": "",\n "records": [],\n "visitorPlatform": "Windows 10",\n "visitorCity": "Dhaka",\n "visitorCountry": "Bangladesh",\n "subChannel": "https:\/\/hamid8888.blogspot.com",\n "visitorUuid": "f10ebd77-8cc0-4388-81e9-9eb7b4020cd2",\n "visitorMediaId": "",\n "cartInformation": null,\n "visitorID": 30591973,\n "visitorTotalChat": null,\n "visitorTotalViews": null,\n "prechatSurveyExtraFields": null,\n "postchatSurveyExtraFields": null,\n "firstResponseTime": "00:00:04",\n "department": "",\n "departmentId": 0,\n "waitTime": "00:00:04",\n "queueTimeOverdue": "NO",\n "initiatedBy": 1,\n "chatTransferred": "NO",\n "chatTransferredBy": "",\n "humanHandover": "NO",\n "callCount": 0,\n "withinBusinessHours": "no",\n "tagRemarks": "-",\n "agentProfilePictureUrl": null,\n "customAttributes": "ff: fd\\ncity2: Dhaka\\nlanguage: \\nbranch: SAKI\\nlast_session_agent_id: hamid@revesoft.com\\npop: Human\\nmwc_user_logged_in: 0\\nlast_session_agent_name: Hamid Qa\\ntime: 10:12 AM\\ndays_staying: 67\\n",\n "attributesMap": {\n "ff": "fd",\n "country": "Bangladesh",\n "chat_session_count": "2",\n "agent_last_message_id": "da0a9905-3663-4d5f-abc4-e91d080826fc",\n "city2": "Dhaka",\n "gender": "",\n "ios_device": "",\n "city": "Dhaka",\n "timezone": "+06:00",\n "referral_url": "https:\/\/www.blogger.com",\n "app_bundle_name": "",\n "channel": "WEB",\n "last_seen_message_id": "25c06287-9cc4-4c06-9910-12aa97d23e9f",\n "device_type": "Windows 10",\n "language": "",\n "locale": "en-US",\n "branch": "SAKI",\n "last_session_agent_id": "hamid@revesoft.com",\n "pop": "Human",\n "page_id": "",\n "last_visit": "https:\/\/hamid8888.blogspot.com\/",\n "social_user_id": "",\n "browser": "Chrome",\n "browser_version": "138.0.0.0",\n "profile_pic_url": "",\n "email": "hamid@gmail.com",\n "mwc_user_logged_in": "0",\n "visit_count": 1,\n "ios_app_version": "",\n "internal_user_id": "f10ebd77-8cc0-4388-81e9-9eb7b4020cd2",\n "ip": "202.4.122.50",\n "last_session_agent_name": "Hamid Qa",\n "android_device": "",\n "android_app_version": "",\n "signed_up": 1751871254109,\n "country_code": "BD",\n "last_contacted": "1751871254210",\n "user_category": "lead",\n "phone": "+88017709948578",\n "name": "Hamid Khan",\n "location": "Dhaka, Bangladesh",\n "time": "10:12 AM",\n "visitor_type": "new",\n "days_staying": "67"\n },\n "chatRequestTime": 1751871254100,\n "chatAssignedTime": 1751871258240,\n "chatAssignedTimeStr": "07-Jul-25 06:54:18 AM",\n "initialResponseTime": "00:00:00",\n "sentiment": null,\n "snoozeDuration": "00:00:00"\n }\n ],\n "pageSize": 2,\n "totalPage": 1,\n "currentPage": 0,\n "totalRecord": 2\n }\n}<\/code><\/pre>\n\n\n\n<\/p>\n<\/details>\n\n\n\n Example CURL with All Parameters<\/h5>\n\n\n\ncurl --location 'https:\/\/api.revechat.com\/api\/chats\/8683034?agent_id=81830&page_no=1&agent_email_id=talha%40revechat.com&date_from=1747119480000&date_to=1752389880000' \\\n--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \\\n--header 'Cookie: revechatLocaleCookie=en'<\/code><\/pre>\n\n\n\n<\/div>\n\n\n\n View Success Response<\/summary>\n{\n "status": "success",\n "message": "successfully fetched chat history!",\n "body": {\n "content": [\n {\n "visitorName": "Rv Talha",\n "visitorEmail": "-",\n "visitorUrl": "https:\/\/www.facebook.com\/104511375772048_378620975026203",\n "agentName": "Mohaimin",\n "lastConversationStartTime": 1750826425181,\n "sessionStarted": "25-Jun-25 04:40:25 AM",\n "sessionStartedMili": 1750826425181,\n "lastConversationEndTime": 1752031809890,\n "sessionSEnd": "09-Jul-25 03:30:09 AM",\n "sessionSEndMili": 1752031809890,\n "lastChatDuration": "334:49:44",\n "lastChatFeedback": null,\n "chatInfoId": 21641114,\n "chatEndedBy": 2,\n "visitorIP": null,\n "visitorRID": 30373915,\n "channelType": 6,\n "chatTagDtos": null,\n "chatCount": 0,\n "isChatTransferred": 0,\n "visitorContact": "-",\n "chatFirstResponseTime": "334:48:42",\n "visitorProfilePicUrl": "",\n "audioClip": null,\n "agent_message_count": 0,\n "visitor_message_count": 0,\n "agentId": null,\n "chat_message": null,\n "callDuration": null,\n "notes": "-",\n "records": [],\n "visitorPlatform": null,\n "visitorCity": "-",\n "visitorCountry": "-",\n "subChannel": "https:\/\/www.facebook.com\/104511375772048_378620975026203",\n "visitorUuid": "3643586c-42b2-446e-b69f-4b71c0823c8f",\n "visitorMediaId": null,\n "cartInformation": null,\n "visitorID": 16325375,\n "visitorTotalChat": null,\n "visitorTotalViews": null,\n "prechatSurveyExtraFields": null,\n "postchatSurveyExtraFields": null,\n "firstResponseTime": "334:48:42",\n "department": "",\n "departmentId": 0,\n "waitTime": "00:00:02",\n "queueTimeOverdue": "NO",\n "initiatedBy": 1,\n "chatTransferred": "NO",\n "chatTransferredBy": "",\n "humanHandover": "NO",\n "callCount": null,\n "withinBusinessHours": "no",\n "tagRemarks": "-",\n "agentProfilePictureUrl": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",\n "customAttributes": null,\n "attributesMap": null,\n "chatRequestTime": 1750826422527,\n "chatAssignedTime": 1750826425181,\n "chatAssignedTimeStr": "25-Jun-25 04:40:25 AM",\n "initialResponseTime": "334:48:40",\n "sentiment": null,\n "snoozeDuration": "00:00:00"\n },\n {\n "visitorName": "Rv Talha",\n "visitorEmail": "-",\n "visitorUrl": "https:\/\/www.facebook.com\/104511375772048_378620975026203",\n "agentName": "Mohaimin",\n "lastConversationStartTime": 1748406608305,\n "sessionStarted": "28-May-25 04:30:08 AM",\n "sessionStartedMili": 1748406608305,\n "lastConversationEndTime": 1750994436367,\n "sessionSEnd": "27-Jun-25 03:20:36 AM",\n "sessionSEndMili": 1750994436367,\n "lastChatDuration": "718:50:28",\n "lastChatFeedback": null,\n "chatInfoId": 21290663,\n "chatEndedBy": 2,\n "visitorIP": null,\n "visitorRID": 30131290,\n "channelType": 6,\n "chatTagDtos": null,\n "chatCount": 0,\n "isChatTransferred": 0,\n "visitorContact": "-",\n "chatFirstResponseTime": "00:00:00",\n "visitorProfilePicUrl": "",\n "audioClip": null,\n "agent_message_count": 0,\n "visitor_message_count": 0,\n "agentId": null,\n "chat_message": null,\n "callDuration": null,\n "notes": "-",\n "records": [],\n "visitorPlatform": null,\n "visitorCity": "-",\n "visitorCountry": "-",\n "subChannel": "https:\/\/www.facebook.com\/104511375772048_378620975026203",\n "visitorUuid": "ad0af415-e1de-480f-be68-bce950fa6353",\n "visitorMediaId": null,\n "cartInformation": null,\n "visitorID": 16084063,\n "visitorTotalChat": null,\n "visitorTotalViews": null,\n "prechatSurveyExtraFields": null,\n "postchatSurveyExtraFields": null,\n "firstResponseTime": "00:00:00",\n "department": "",\n "departmentId": 0,\n "waitTime": "01:09:51",\n "queueTimeOverdue": "YES",\n "initiatedBy": 1,\n "chatTransferred": "NO",\n "chatTransferredBy": "",\n "humanHandover": "NO",\n "callCount": null,\n "withinBusinessHours": "no",\n "tagRemarks": "-",\n "agentProfilePictureUrl": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",\n "customAttributes": null,\n "attributesMap": null,\n "chatRequestTime": 1748402416708,\n "chatAssignedTime": 1748406608305,\n "chatAssignedTimeStr": "28-May-25 04:30:08 AM",\n "initialResponseTime": "00:00:00",\n "sentiment": null,\n "snoozeDuration": "00:00:00"\n },\n {\n "visitorName": "Mehedi Hasan Mamun",\n "visitorEmail": "-",\n "visitorUrl": "https:\/\/www.facebook.com\/104511375772048_378620975026203",\n "agentName": "Mohaimin",\n "lastConversationStartTime": 1750826647475,\n "sessionStarted": "25-Jun-25 04:44:07 AM",\n "sessionStartedMili": 1750826647475,\n "lastConversationEndTime": 1750826739901,\n "sessionSEnd": "25-Jun-25 04:45:39 AM",\n "sessionSEndMili": 1750826739901,\n "lastChatDuration": "00:01:32",\n "lastChatFeedback": null,\n "chatInfoId": 21641164,\n "chatEndedBy": 2,\n "visitorIP": null,\n "visitorRID": 30373939,\n "channelType": 6,\n "chatTagDtos": null,\n "chatCount": 0,\n "isChatTransferred": 0,\n "visitorContact": "-",\n "chatFirstResponseTime": "00:00:30",\n "visitorProfilePicUrl": "",\n "audioClip": null,\n "agent_message_count": 0,\n "visitor_message_count": 0,\n "agentId": null,\n "chat_message": null,\n "callDuration": null,\n "notes": "-",\n "records": [],\n "visitorPlatform": null,\n "visitorCity": "-",\n "visitorCountry": "-",\n "subChannel": "https:\/\/www.facebook.com\/104511375772048_378620975026203",\n "visitorUuid": "aafe6607-e1f2-4c47-85ad-09281346f48e",\n "visitorMediaId": null,\n "cartInformation": null,\n "visitorID": 16325399,\n "visitorTotalChat": null,\n "visitorTotalViews": null,\n "prechatSurveyExtraFields": null,\n "postchatSurveyExtraFields": null,\n "firstResponseTime": "00:00:30",\n "department": "",\n "departmentId": 0,\n "waitTime": "00:00:08",\n "queueTimeOverdue": "YES",\n "initiatedBy": 1,\n "chatTransferred": "NO",\n "chatTransferredBy": "",\n 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0,\n "totalRecord": 9\n }\n}<\/code><\/pre>\n<\/details>\n\n\n\nGet a single chat details<\/h2>\n\n\n\nTo access a single chat details you need to use the below CURL replacing {account_id} from your account and the {chatInfoId} of that particular chat.<\/p>\n\n\n\n curl --location -g 'https:\/\/api.revechat.com\/api\/chats\/{account_id}\/{chatInfoId}' \\\n--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOAiIAAAAAAAAAAAAAA'<\/code><\/pre>\n\n\n\nExample:<\/h5>\n\n\n\ncurl --location 'https:\/\/api.revechat.com\/api\/chats\/8683034\/21641114' \\\n--header 'Authorization: eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50SWQiOiI4NjgzMDM0Iiwic3ViIjoiYXV0aG9yaXphdGlvbiIsImV4cCI6MTc1NDk4MTM4MSwiaWF0IjoxNzUyMzg5MzgxfQ.yZ2jyKiY-dKCwDU_V09shdOugJKHaczMWlVFuitYQ9Q' \\\n--header 'Cookie: revechatLocaleCookie=en'<\/code><\/pre>\n\n\n\nSingle Chat API with Parameters<\/h3>\n\n\n\n| Field<\/th> | Category<\/th> | Type<\/th> | Description<\/th> | Example<\/th><\/tr><\/thead> |
|---|
| chatInfoId<\/td> | required<\/td> | Number<\/td> | The id of the chat.<\/td> | \/{chatInfoId}<\/code><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<\/div>\n\n\n\n View Success Parameter Here<\/summary>\n{\n "status": "success",\n "message": "successfully fetched chat history!",\n "body": {\n "visitorName": "Rv Talha",\n "visitorEmail": null,\n "visitorUrl": null,\n "agentName": "Mohaimin",\n "lastConversationStartTime": 1750826425181,\n "lastConversationEndTime": 1752031809890,\n "lastChatDuration": "334:49:44",\n "lastChatFeedback": "-",\n "chatInfoId": 21641114,\n "chatEndedBy": 2,\n "visitorIP": null,\n "visitorRID": 30373915,\n "channelType": 6,\n "chatTagDtos": null,\n "chatCount": 0,\n "isChatTransferred": -1,\n "visitorContact": null,\n "chatFirstResponseTime": "334:48:42",\n "agent_message_count": 0,\n "visitor_message_count": 0,\n "agentId": 81830,\n "chat_message": null,\n "callDuration": null,\n "notes": null,\n "records": [\n {\n "id": 263248878,\n "chatInfoId": 21641114,\n "visitorId": 16325375,\n "agentId": 81830,\n "messagingType": "formCard",\n "chatMessageDTO": {\n "dir": 1,\n "ts": 1752031809966,\n "messageId": "8f508016-7818-4647-afdb-7af658eb23ac",\n "senderName": "RV Talha",\n "submittedTimestamp": 0,\n "VName": "RV Talha",\n "form_card": {\n "formType": "post_chat_form",\n "submittedTimestamp": 1752031809966,\n "submitted": false,\n "formName": "Post chat form",\n "formFields": []\n },\n "isPageAdmin": false,\n "isEdited": false,\n "isHidden": false,\n "isLiked": false,\n "isDeleted": false,\n "isTriggeredMsg": false\n },\n "created": 1752031809969\n },\n {\n "id": 263248877,\n "chatInfoId": 21641114,\n "visitorId": 16325375,\n "agentId": 81830,\n "messagingType": "notification",\n "chatMessageDTO": {\n "dir": 1,\n "ts": 1752031809950,\n "messageId": "a00206a5-3c1d-4bbc-9731-09e14646c00a",\n "submittedTimestamp": 0,\n "notification": {\n "message": "This chat session has been closed due to long period of unavailability.",\n "type": "auto_resolve_message",\n "status": 1,\n "messageId": "a00206a5-3c1d-4bbc-9731-09e14646c00a",\n "chatEndedBy": 2,\n "chatStartTime": 0\n },\n "isPageAdmin": false,\n "isEdited": false,\n "isHidden": false,\n "isLiked": false,\n "isDeleted": false,\n "isTriggeredMsg": false\n },\n "created": 1752031809951\n },\n {\n "id": 263248876,\n "chatInfoId": 21641114,\n "visitorId": 16325375,\n "agentId": 81830,\n "messagingType": "chat",\n "chatMessageDTO": {\n "deliveryStatus": "RECEIVED",\n "chat": "This chat session has been closed due to long period of unavailability.",\n "dir": 0,\n "ts": 1752031809890,\n "messageId": "d94aab5e-71e3-486c-b782-eb8ffbd6d9b6",\n "senderName": "Mohaimin ",\n "senderPhoto": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",\n "submittedTimestamp": 0,\n "VName": "RV Talha",\n "AName": "Mohaimin",\n "isPageAdmin": false,\n "isEdited": false,\n "isHidden": false,\n "isLiked": false,\n "isDeleted": false,\n "isTriggeredMsg": false\n },\n "created": 1752031809906\n },\n {\n "id": 263248677,\n "chatInfoId": 21641114,\n "visitorId": 16325375,\n "agentId": 81830,\n "messagingType": "chat",\n "chatMessageDTO": {\n "deliveryStatus": "DELIVERED",\n "chat": "hhh",\n "groupId": "27f7f66a-4cd1-ee7c-a2c8-4ec04571e262",\n "dir": 0,\n "ts": 1752031745230,\n "messageId": "ba61beff-ff65-edff-56ed-ade02c66cd12",\n "senderName": "Mohaimin ",\n "senderPhoto": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",\n "submittedTimestamp": 0,\n "VName": "RV Talha",\n "AName": "Mohaimin",\n "isPageAdmin": false,\n "isEdited": false,\n "isHidden": false,\n "isLiked": false,\n "isDeleted": false,\n "isTriggeredMsg": false\n },\n "created": 1752031745331\n },\n {\n "id": 263248676,\n "chatInfoId": 21641114,\n "visitorId": 16325375,\n "agentId": 81830,\n "messagingType": "file",\n "chatMessageDTO": {\n "deliveryStatus": "DELIVERED",\n "groupId": "27f7f66a-4cd1-ee7c-a2c8-4ec04571e262",\n "dir": 0,\n "ts": 1752031745229,\n "messageId": "fa8446ea-930e-d103-baa1-b8767ee82b07",\n "senderName": "Mohaimin ",\n "senderPhoto": "8683034-69ffdf3a-3f47-456e-9fef-0ff18ea7c47a.png",\n "submittedTimestamp": 0,\n "VName": "RV Talha",\n "AName": "Mohaimin",\n "file": {\n "image": "7af8cd1b-4e83-41b2-8758-e4b560e0b94c.mp3",\n "size": 716.4501953125,\n "name": "file_example_MP3_700KB.mp3",\n "type": "audio\/mpeg",\n "duration": 42\n },\n "isPageAdmin": false,\n "isEdited": false,\n "isHidden": false,\n "isLiked": false,\n "isDeleted": false,\n "isTriggeredMsg": false\n },\n "created": 1752031745235\n },\n {\n "id": 261086384,\n "chatInfoId": 21641114,\n "visitorId": 16325375,\n "agentId": 81830,\n "messagingType": "facebook-comment-private-reply",\n "chatMessageDTO": {\n "dir": 0,\n "ts": 1750826447787,\n "messageId": "faf11f5e-e128-4881-8f0e-cd90655c7fb5",\n "submittedTimestamp": 0,\n "VName": "RV Talha",\n "facebook-comment-private-reply": {\n "commented_message": "Hey",\n "replied_message": "WTF",\n "comment_id": "378620975026203_1980759092732985"\n },\n "isPageAdmin": false,\n "isEdited": false,\n "isHidden": false,\n "isLiked": false,\n "isDeleted": false,\n "isTriggeredMsg": false\n },\n "created": 1750826447787\n },\n {\n "id": 261086325,\n "chatInfoId": 21641114,\n "visitorId": 16325375,\n "agentId": 81830,\n "messagingType": "notification",\n "chatMessageDTO": {\n "dir": 1,\n "ts": 1750826425258,\n "messageId": "84bed0b2-4861-4f8f-8a3d-79be8a0556ca",\n "submittedTimestamp": 0,\n "notification": {\n "message": "Chat Started",\n "type": "chat_started",\n "status": 1,\n "agentId": "talha@revechat.com",\n "messageId": "84bed0b2-4861-4f8f-8a3d-79be8a0556ca",\n "chatEndedBy": 0,\n "chatStartTime": 0\n },\n "isPageAdmin": false,\n "isEdited": false,\n "isHidden": false,\n "isLiked": false,\n "isDeleted": false,\n "isTriggeredMsg": false\n },\n "created": 1750826425258\n },\n {\n "id": 261086324,\n "chatInfoId": 21641114,\n "visitorId": 16325375,\n "agentId": 81830,\n "messagingType": "notification",\n "chatMessageDTO": {\n "dir": 1,\n "ts": 1750826425232,\n "messageId": "ccca8ec3-6f67-4eee-b2ac-7977f1242e98",\n "submittedTimestamp": 0,\n "notification": {\n "message": "joined the chat",\n "type": "joined_message",\n "status": 1,\n "messageId": "ccca8ec3-6f67-4eee-b2ac-7977f1242e98",\n "chatEndedBy": 0,\n "chatStartTime": 0\n },\n "isPageAdmin": false,\n "isEdited": false,\n "isHidden": false,\n "isLiked": false,\n "isDeleted": false,\n "isTriggeredMsg": false\n },\n "created": 1750826425233\n },\n {\n "id": 261086322,\n "chatInfoId": 21641114,\n "visitorId": 16325375,\n "agentId": 81830,\n "messagingType": "facebook-comment-post-details",\n "chatMessageDTO": {\n "dir": 1,\n "ts": 1710394000000,\n "messageId": "c4acd11c-b27d-46c6-8084-f5a5d883bed1",\n "senderName": "RV Talha",\n "submittedTimestamp": 0,\n "facebook-comment-post-details": [\n {\n "page_id": "104511375772048",\n "created_time": 1710394000000,\n "item": "post",\n "post_id": "104511375772048_378620975026203",\n "attachment": [\n {\n "file": "899c8015-dc07-412f-af45-a5c56733d85a.jpg",\n "thumb": "899c8015-dc07-412f-af45-a5c56733d85a_thumb.jpg",\n "size": 0.0,\n "name": "76368795-9758-49c6-829a-b9ba02a5af47.jpg",\n "url": "https:\/\/www.facebook.com\/photo.php?fbid=378619511693016&set=a.378620968359537&type=3",\n "type": "photo",\n "success": true\n },\n {\n "file": "71511e41-7f7d-4a0d-b58f-c7d8c3b6d93b.jpg",\n "thumb": "71511e41-7f7d-4a0d-b58f-c7d8c3b6d93b_thumb.jpg",\n "size": 0.0,\n "name": "41694da3-58c0-4653-a2b8-8e600556d789.jpg",\n "url": "https:\/\/www.facebook.com\/photo.php?fbid=378619508359683&set=a.378620968359537&type=3",\n "type": "photo",\n "success": true\n },\n {\n "file": "8033bedc-b574-4e78-866c-fd5f15e60bd8.jpg",\n "thumb": "8033bedc-b574-4e78-866c-fd5f15e60bd8_thumb.jpg",\n "size": 0.0,\n "name": "a78ab688-da7e-432a-b025-731559c5c423.jpg",\n "url": "https:\/\/www.facebook.com\/photo.php?fbid=378619498359684&set=a.378620968359537&type=3",\n "type": "photo",\n "success": true\n },\n {\n "file": "2391938c-a6cd-40a9-b358-53d8e5b2ec29.jpg",\n "thumb": "2391938c-a6cd-40a9-b358-53d8e5b2ec29_thumb.jpg",\n "size": 0.0,\n "name": "da8f7250-8bc8-4d77-99d8-645586db2ff2.jpg",\n "url": "https:\/\/www.facebook.com\/photo.php?fbid=378619671693000&set=a.378620968359537&type=3",\n "type": "photo",\n "success": true\n },\n {\n "file": "2e96fe0b-c867-46ce-bec9-851da5aa76a8.jpg",\n "thumb": "2e96fe0b-c867-46ce-bec9-851da5aa76a8_thumb.jpg",\n "size": 0.0,\n "name": "684bc613-633b-4e70-92d7-cc53cccf03fe.jpg",\n "url": "https:\/\/www.facebook.com\/photo.php?fbid=378619695026331&set=a.378620968359537&type=3",\n "type": "photo",\n "success": true\n },\n {\n "file": "f5b9f202-303b-4f2a-9a23-c8aa138425fe.jpg",\n "thumb": "f5b9f202-303b-4f2a-9a23-c8aa138425fe_thumb.jpg",\n "size": 0.0,\n "name": "c1fac796-50cb-4afa-92f5-b3aa76ccba75.jpg",\n "url": "https:\/\/www.facebook.com\/photo.php?fbid=378619681692999&set=a.378620968359537&type=3",\n "type": "photo",\n "success": true\n },\n {\n "file": "78181e81-7f7b-4a13-8044-6b8f86b3a196.jpg",\n "thumb": "78181e81-7f7b-4a13-8044-6b8f86b3a196_thumb.jpg",\n "size": 0.0,\n "name": "2b4df4a2-b51d-4cb8-a029-d72b13d33c11.jpg",\n "url": "https:\/\/www.facebook.com\/photo.php?fbid=378619785026322&set=a.378620968359537&type=3",\n "type": "photo",\n "success": true\n },\n {\n "file": "56ba251a-66c2-4a81-8e59-42f5e2d4c8da.jpg",\n "thumb": "56ba251a-66c2-4a81-8e59-42f5e2d4c8da_thumb.jpg",\n "size": 0.0,\n "name": "b339d80c-4ed9-4260-96f5-a3390a54b923.jpg",\n "url": "https:\/\/www.facebook.com\/photo.php?fbid=378619845026316&set=a.378620968359537&type=3",\n "type": "photo",\n "success": true\n },\n {\n "file": "043a6838-1103-4edc-b4f2-35e78233c036.jpg",\n "thumb": "043a6838-1103-4edc-b4f2-35e78233c036_thumb.jpg",\n "size": 0.0,\n "name": "51ffb86e-836f-4bb8-bc33-5dc84246ba0c.jpg",\n "url": "https:\/\/www.facebook.com\/photo.php?fbid=378619851692982&set=a.378620968359537&type=3",\n "type": "photo",\n "success": true\n }\n ],\n "message": "Elevate your Eid festivities with our exclusive collection, blending traditional elegance and contemporary flair. \\nExplore in stores and online. \\nShop Online\/BD - tinyurl.com\/EUF2024\\nShop Online\/Int. - tinyurl.com\/int-EUF2024\\nStore Locations - lerevecraze.com\/store-location\/\\nAcross Bangladesh Free Delivery at Tk.5000 Shopping \\nAll international destinations Free Delivery at $150 Shopping\\nFor international orders we are currently delivering to the USA, UK, Canada, Australia, France, Germany, Ireland, UAE, Indonesia, Malaysia, Maldives, Saudi Arabia, Sri Lanka, and India.",\n "postUrl": "https:\/\/www.facebook.com\/104511375772048_378620975026203",\n "channelId": 0,\n "socialPageInformation": {\n "page_url": "https:\/\/www.facebook.com\/104511375772048",\n "page_name": "Customer Engage",\n "post_url": "https:\/\/www.facebook.com\/permalink.php?story_fbid=pfbid0sb5VArakACvrWBKRKXwvwfVSiSn36yaUWwavocLda2YfC9GxcBkFT1pJZ36viMAkl&id=100086349104171",\n "comment_url": "https:\/\/www.facebook.com\/378620975026203_1980759092732985",\n "page_display_image": "https:\/\/preview.revechat.com\/files\/11920e6a-ccc8-4e14-8848-162844766f9b.jpg",\n "page_id": "104511375772048"\n }\n }\n ],\n "isPageAdmin": false,\n "isEdited": false,\n "isHidden": false,\n "isLiked": false,\n "isDeleted": false,\n "isTriggeredMsg": false\n },\n "created": 1750826423719\n },\n {\n "id": 261086319,\n "chatInfoId": 21641114,\n "visitorId": 16325375,\n "agentId": 81830,\n "messagingType": "facebook-comment-chat",\n "chatMessageDTO": {\n "deliveryStatus": "DELIVERED",\n "dir": 1,\n "ts": 1750826422658,\n "messageId": "378620975026203_1980759092732985",\n "senderName": "RV Talha",\n "senderPhoto": "df5eff7d-71f6-4c8e-ad86-28662f94cd88.png",\n "submittedTimestamp": 0,\n "VName": "RV Talha",\n "facebook-comment-chat": {\n "sender_name": "RV Talha",\n "comment_id": "378620975026203_1980759092732985",\n "message": "Hey",\n "sender_id": "5999306236838056",\n "sender_profile_image": "df5eff7d-71f6-4c8e-ad86-28662f94cd88.png",\n "original_sender_id": "02eeafd6-3222-40ef-acf7-980e06c2796d",\n "created_time": 1750826416,\n "privately_replied": true\n },\n "isPageAdmin": false,\n "isEdited": false,\n "isHidden": false,\n "isLiked": false,\n "isDeleted": false,\n "isTriggeredMsg": false\n },\n "created": 1750826422661\n }\n ],\n "visitorPlatform": null,\n "visitorCity": null,\n "visitorCountry": null,\n "subChannel": null,\n "visitorUuid": null,\n "visitorMediaId": null,\n "cartInformation": null,\n "visitorID": 16325375,\n "visitorTotalChat": 1,\n "visitorTotalViews": 1,\n "prechatSurveyExtraFields": null,\n "postchatSurveyExtraFields": null,\n "firstResponseTime": null,\n "department": null,\n "waitTime": null,\n "queueTimeOverdue": null,\n "initiatedBy": null,\n "chatTransferred": null,\n "chatTransferredBy": null,\n "humanHandover": null,\n "audioClip": false\n }\n}<\/code><\/pre>\n<\/details>\n\n\n\n<\/div>\n\n\n\n Any questions? Please email us at support@revechat.com<\/a> <\/p>\n","protected":false},"excerpt":{"rendered":"List all chats data To access all data use the below CURL replacing {account_id} from your account. Learn how to get your Account ID. Learn how to get Authorization key. Example: All Chats API with Parameters FieldCategoryTypeDescriptionExamplepage_nooptionalNumberThe requested page number.?page_no=1date_fromoptionalStringTimestamp in milliseconds formatted date is end date of the search criteria.?date_from=1747119480000date_tooptionalStringTimestamp in milliseconds formatted date […]<\/p>\n","protected":false},"author":43,"featured_media":0,"menu_order":121,"template":"","meta":{"_acf_changed":false,"footnotes":""},"help_center_type":[1815],"class_list":["post-270874","help-center","type-help-center","status-publish","hentry","help_center_type-rest-api"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/270874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/43"}],"version-history":[{"count":23,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/270874\/revisions"}],"predecessor-version":[{"id":302315,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/270874\/revisions\/302315"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=270874"}],"wp:term":[{"taxonomy":"help_center_type","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help_center_type?post=270874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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