{"id":270414,"date":"2025-07-08T08:51:19","date_gmt":"2025-07-08T08:51:19","guid":{"rendered":"https:\/\/www.revechat.com\/?post_type=help-center&#038;p=270414"},"modified":"2026-04-29T07:23:30","modified_gmt":"2026-04-29T07:23:30","slug":"pre-chat-form","status":"publish","type":"help-center","link":"https:\/\/www.revechat.com\/help-center\/pre-chat-form\/","title":{"rendered":"Pre Chat Form"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>A pre chat form is already built &amp; available for use. It will be triggered for both live chat &amp; chatbot if pre chat form is enabled.<br>If we hover over the pre chat form we can see the edit option as well as the duplicate option. Let&#8217;s click the edit option-<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-dominant-color=\"f3f4f6\" data-has-transparency=\"true\" style=\"--dominant-color: #f3f4f6;\" decoding=\"async\" width=\"1024\" height=\"506\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Pre-Chat-Form-1024x506.png\" alt=\"\" class=\"has-transparency wp-image-270415\" srcset=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Pre-Chat-Form-1024x506.png 1024w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Pre-Chat-Form-300x148.png 300w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Pre-Chat-Form-768x379.png 768w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Pre-Chat-Form-1536x758.png 1536w, https:\/\/www.revechat.com\/wp-content\/uploads\/2025\/07\/Pre-Chat-Form.png 1835w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>We will land in the form builder page. Here we can see that already multiple elements are added. We can change existing elements or add new ones depending on our requirements.<br>To add a new element, click any of the fields from the right most column. After we have added them, click to expand &amp; change the settings.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A pre chat form is already built &amp; available for use. It will be triggered for both live chat &amp; chatbot if pre chat form is enabled.If we hover over the pre chat form we can see the edit option as well as the duplicate option. Let&#8217;s click the edit option- We will land in [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"menu_order":118,"template":"","meta":{"_acf_changed":false,"footnotes":""},"help_center_type":[1813],"class_list":["post-270414","help-center","type-help-center","status-publish","hentry","help_center_type-form"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/270414","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/36"}],"version-history":[{"count":4,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/270414\/revisions"}],"predecessor-version":[{"id":303008,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help-center\/270414\/revisions\/303008"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=270414"}],"wp:term":[{"taxonomy":"help_center_type","embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/help_center_type?post=270414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}