{"id":208662,"date":"2021-10-13T11:06:40","date_gmt":"2021-10-13T11:06:40","guid":{"rendered":"https:\/\/www.revechat.com\/blog\/"},"modified":"2026-05-14T10:35:06","modified_gmt":"2026-05-14T10:35:06","slug":"add-live-chat-to-website","status":"publish","type":"post","link":"https:\/\/www.revechat.com\/blog\/add-live-chat-to-website\/","title":{"rendered":"A Guide on How to Add Live Chat to Your Website"},"content":{"rendered":"\n

High-quality engagement is a critical aspect when a visitor lands on your website. Delivering superior customer experience is an important component of your <\/span>customer engagement strategy<\/span><\/a>. Highly engaged customers buy more, promote more, and demonstrate more loyalty.<\/span><\/p>\n\n\n\n

Usually, customers look for instant help, and businesses that want to deliver exceptional experiences to drive revenue and build loyalty need to know how to add live chat to the website. <\/span><\/p>\n\n\n\n

More than <\/span>41% of customers expect live chat on your website as it reduces friction<\/b> and is one of the best ways to communicate with consumers. Integrating <\/span>live chat<\/span><\/a> on the website helps businesses to communicate the core brand messaging with their customers that convinces them to make a final purchase. <\/span><\/p>\n\n\n\n

Adding live chat to the website helps to guide customers through the sales funnel with increased velocity while creating a positive brand experience. It is how your consumers can have a relationship with your brand.<\/span><\/p>\n\n\n\n

Key benefits of adding live chat to the website <\/span><\/h2>\n\n\n\n

Big companies to small businesses rely on investing in live chat software to provide better service to their customers and <\/span>improve response time<\/span><\/a>. So, it\u2019s no surprise that more and more consumers now expect to see live chat offered on every website.<\/span><\/p>\n\n\n

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\"benefits<\/figure><\/div>\n\n\n

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There are more significant benefits of adding live chat to the website other than providing quick customer support. They are the following:<\/span><\/p>\n\n\n\n

Deliver real time support<\/span><\/h3>\n\n\n\n

Faster resolution is one of the key elements of delivering an excellent customer experience. When businesses add live chat to their website they can engage with customers and provide proactive support that customers look for. <\/span><\/p>\n\n\n\n

Boost sales conversions<\/span><\/h3>\n\n\n\n

Companies that used live chat witnessed a 20% increase in conversions on average. While browsing the site, prospects have queries about your products or services. Adding a chat widget to the website allows agents to respond to them immediately and help customers to make faster decisions that increase conversion.<\/span><\/p>\n\n\n\n

Build customer loyalty<\/span><\/h3>\n\n\n\n

When you add live chat to the website, it powers your agents to turn every interaction with customers into an excellent experience by delivering instant responses to sales or support queries. It works as a great factor for <\/span>increasing customer loyalty<\/span><\/a>. <\/span><\/p>\n\n\n\n

Reduce cart abandonment<\/span><\/h3>\n\n\n\n

One of the key reasons why customers abandon their cart is not getting real time support. By integrating chat into the website you can provide customers their preferred channel to connect with you instantly for sales assistance and <\/span>reduce cart abandonment<\/span><\/a>.<\/span><\/p>\n\n\n\n

How to add live chat to website (step by step process) <\/span><\/h2>\n\n\n\n

63% of customers<\/span> are more likely to return to a website that offers live chat which is why it is critical for businesses to integrate chat into the website. Knowing how to add live chat to the website and placing it right is even more crucial.<\/span><\/p>\n\n\n\n

Once you choose the <\/span>best live chat tool<\/span><\/a>, based on your business requirements, you need to follow the below-mentioned steps in order to add live chat to your website.<\/span><\/p>\n\n\n\n

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  1. Create an account <\/a><\/li>\n\n\n\n
  2. Integrate live chat code<\/a><\/li>\n\n\n\n
  3. Setup your chat triggers<\/a><\/li>\n\n\n\n
  4. Add your team member to live chat<\/a> <\/span><\/li>\n\n\n\n
  5. Setup chatbot<\/a><\/span><\/li>\n\n\n\n
  6. Customization<\/a><\/li>\n<\/ol>\n\n\n\n

    Let us discuss the process of integrating live chat to website comprehensively.<\/span><\/p>\n\n\n\n

    1. Create an account <\/span><\/h3>\n\n\n\n

    The first step is to create an account. Creating a REVE Chat account is very simple and easy. You need to fill up the respective fields for a successful signup.<\/span><\/p>\n\n\n

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    \"Create<\/figure><\/div>\n\n\n

    Once you create a REVE Chat account successfully, you can easily move to integrate live chat to your website. <\/span><\/p>\n\n\n\n

    Note:<\/b> Strategically place the<\/span> live chat button<\/span><\/a> as it starts a conversation. Your customers should know where to go when they are stuck on any page and need assistance. All of your products, services, and solutions pages should feature a live chat button in a consistent location. <\/span><\/p>\n\n\n\n

    2. Integrate live chat code<\/span><\/h3>\n\n\n\n

    Adding live chat to the website is not a complex process. It just needs to follow the step-wise process for successful integration. You can identify the web pages where you need to install the REVE Chat snippet code. <\/span><\/p>\n\n\n\n

    There are two ways to integrate a chat into a website with a simple HTML code snippet. You can:<\/span><\/p>\n\n\n\n