{"id":11908,"date":"2020-12-13T04:33:58","date_gmt":"2020-12-13T04:33:58","guid":{"rendered":"https:\/\/www.revechat.com\/?page_id=11908"},"modified":"2023-12-04T10:30:03","modified_gmt":"2023-12-04T10:30:03","slug":"ecommerce-retail-live-chat","status":"publish","type":"page","link":"https:\/\/www.revechat.com\/ecommerce-retail-live-chat\/","title":{"rendered":"Live Chat For E-commerce &#038; Retail"},"content":{"rendered":"<section class=\"section-padding-banner\">\r\n<div class=\"container\">\r\n<div class=\"row\">\r\n<div class=\"col-md-6 col-sm-6 col-xs-12\">\r\n<h1 class=\"heading-h1 vspace-20\">Live Chat for E-commerce &amp; Retail<\/h1>\r\n<h3 class=\"heading-h3 vspace-70\">Grow your online conversions, increase sales or reduce cart abandonment for your ecommerce or retail with REVE Chat<\/h3>\r\n<form class=\"trial-form\" action=\"https:\/\/www.revechat.com\/signup\/\" method=\"GET\"><span class=\"inputs\"><input name=\"email\" required=\"\" type=\"email\" placeholder=\"Enter your business email\" \/><input name=\"utm_source\" type=\"hidden\" value=\"banner_cta\" \/><span class=\"disclaimer-txt\">Easy Setup. No Credit Card Required.<\/span><\/span><span class=\"action\"><button class=\"btn btn-big-cta\" type=\"submit\">Start 14 Days Free Trial<\/button><\/span><\/form>\r\n<\/div>\r\n<div class=\"col-md-6 col-sm-6 col-xs-12 text-right\"><img decoding=\"async\" class=\"img-responsive alignnone\" fetchpriority=\"high\" src=\"https:\/\/d1oupqqrb7iihk.cloudfront.net\/images\/Live-chat-for-E-cpmmerce-retail-store-2.png\" alt=\"Live-chat-for-E-cpmmerce-retail-store\" \/><\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n<section class=\"section-padding-nw\">\r\n<div class=\"container\">\r\n<div class=\"row\">\r\n<div class=\"col-md-3 col-sm-3 col-xs-12 mft-box\">\r\n<h3 class=\"heading-mod-h3 vspace-10\"><img decoding=\"async\" class=\"img-icon-rht-spc\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/02\/Chat.png\" alt=\"Live Chat\" \/>Live Chat<\/h3>\r\n<p>Analyze customer profiles to reach out to your prospects on your e-commerce website in real time and improve sales conversions with <a title=\"live chat\" href=\"https:\/\/www.revechat.com\/live-chat-software-solution\/\">live chat<\/a>.<\/p>\r\n<\/div>\r\n<div class=\"col-md-3 col-sm-3 col-xs-12 mft-box\">\r\n<h3 class=\"heading-mod-h3 vspace-10\"><img decoding=\"async\" class=\"img-icon-rht-spc\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/02\/video-call-1.png\" alt=\"Voice and Video chat\" \/>Video Chat<\/h3>\r\n<p>Advise your customers via voice and <a title=\"video chat\" href=\"https:\/\/www.revechat.com\/video-chat-software\/\">video chat<\/a>\u00a0for quick decision making on final successful purchase. Good customer service makes good sales.<\/p>\r\n<\/div>\r\n<div class=\"col-md-3 col-sm-3 col-xs-12 mft-box\">\r\n<h3 class=\"heading-mod-h3 vspace-10\"><img decoding=\"async\" class=\"img-icon-rht-spc\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/02\/sharing.png\" alt=\"Co-browsing\" \/>Co-browsing<\/h3>\r\n<p>Using <a title=\"co-browsing\" href=\"https:\/\/www.revechat.com\/co-browsing\/\">co-browsing<\/a> for e-commerce &amp; retail allows customers-agents simultaneous interaction giving more in-store experience<\/p>\r\n<\/div>\r\n<div class=\"col-md-3 col-sm-3 col-xs-12 mft-box\">\r\n<h3 class=\"heading-mod-h3 vspace-10\"><img decoding=\"async\" class=\"img-icon-rht-spc\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/02\/omnichannel.png\" alt=\"Screen sharing\" \/>Omnichannel Messaging<\/h3>\r\n<p>Deliver a superior service experience on various channels in your strategy and\u00a0ensure that your customers get real time assistance<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n<section class=\"trusted-section section-padding-nw bg-navy-blue\">\r\n<div class=\"container\">\r\n<h2 class=\"heading-h2 vspace-50 text-white text-center\">Live chat apps to support customers through your website and apps<\/h2>\r\n<div class=\"text-center\"><span class=\"logo-img\"><img decoding=\"async\" class=\"img-responsive\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/03\/al-tijari.png\" alt=\"al-tijari\" \/><\/span><span class=\"logo-img\"><img decoding=\"async\" class=\"img-responsive\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/01\/tnm-1.png\" alt=\"tnm\" \/><\/span><span class=\"logo-img\"><img decoding=\"async\" class=\"img-responsive\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/03\/south-bank.png\" alt=\"south-bank\" \/><\/span><span class=\"logo-img\"><img decoding=\"async\" class=\"img-responsive\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/01\/telenor-1.png\" alt=\"sansonite\" \/><\/span><span class=\"logo-img\"><img decoding=\"async\" class=\"img-responsive\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/01\/sansonite-1.png\" alt=\"stockexchage\" \/><\/span><span class=\"logo-img\"><img decoding=\"async\" class=\"img-responsive\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/xmse.png\" alt=\"stockexchage\" \/><\/span><\/div>\r\n<\/div>\r\n<\/section>\r\n<section class=\"section-padding-nw combine-cobrowsing csa\">\r\n<div class=\"container\">\r\n<div class=\"col-md-12 text-center\">\r\n<h2 class=\"heading-h2 vspace-20\">Convert chats into sales conversions for your e-commerce store<\/h2>\r\n<h3 class=\"heading-h3 vspace-70\">Reduce cart abandonment and guide customers in buying journey through proactive chat.<\/h3>\r\n<\/div>\r\n<div class=\"row\">\r\n<div class=\"col-md-6 col-sm-6 col-xs-12 csa\"><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/03\/boost-your-sales-conversion.png\" alt=\"Convert chats into sales conversions for your e-commerce store\" width=\"607\" height=\"443\" \/><\/div>\r\n<div class=\"col-md-6 col-sm-6 col-xs-12\">\r\n<div class=\"col-md-12 vspace-40\">\r\n<h3 class=\"heading-mod-h3 vspace-20 h3-ln-ht-top\">Boost your sales conversions<\/h3>\r\n<p>Live chat assures multiple chat handling and less wait time, it has less perceived risk.\u00a0 Engage customers with live support chat software, making it easier for your e-commerce first-time customers into repeat buyers.<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n<section class=\"section-padding-nw combine-cobrowsing\">\r\n<div class=\"container\">\r\n<div class=\"row\">\r\n<div class=\"col-md-6 col-sm-6 col-xs-12\">\r\n<h3 class=\"heading-mod-h3 vspace-20\">Reduce cart abandonment with proactive live chat<\/h3>\r\n<p>Save your carts by proactively engaging your customers with live chat. <span style=\"font-weight: 400;\">Track your website visitor and customers activity with real time visitor monitoring, and proactively trigger right personalized message.<\/span>\u00a0It reduces cart abandonment significantly.<\/p>\r\n<\/div>\r\n<div class=\"col-md-6 col-sm-6 col-xs-12\"><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2022\/05\/website-visitor-analyitics.jpg\" alt=\"Reduce cart abandonment with proactive live chat\" width=\"604\" height=\"352\" \/><\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n<section class=\"section-padding-nw combine-cobrowsing csa\">\r\n<div class=\"container\">\r\n<div class=\"row\">\r\n<div class=\"col-md-6 col-sm-6 col-xs-12 csa\"><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/03\/Live-assistance-to-your-customer.png\" alt=\"Help your customers with live assistance\" width=\"594\" height=\"428\" \/><\/div>\r\n<div class=\"col-md-6 col-sm-6 col-xs-12\">\r\n<div class=\"col-md-12 vspace-40\">\r\n<h3 class=\"heading-mod-h3 vspace-20 h3-ln-ht-top\">Help your customers with live assistance<\/h3>\r\n<p>With live chat, resolve your customer\u2019s problem right as they appear in one touch. Combine other live engagement tools such as co-browsing, video chat to improve the chances of sales with effective solutions.<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n<section class=\"section-padding-nw combine-cobrowsing\">\r\n<div class=\"container\">\r\n<div class=\"col-md-12 text-center\">\r\n<h2 class=\"heading-h2 vspace-20\">Grow your retail business with a live chat platform<\/h2>\r\n<h3 class=\"heading-h3 vspace-70\">Live chat solution helps to lower customer service costs handling business when and where your customer wants<\/h3>\r\n<\/div>\r\n<div class=\"row\">\r\n<div class=\"col-md-4 col-sm-4 col-xs-12\">\r\n<div class=\"card\">\r\n<h3 class=\"heading-mod-h3 vspace-10\"><img decoding=\"async\" class=\"img-icon-rht-spc\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/02\/facebook-messenger-logo.png\" alt=\"facebook-messenger\" \/>Facebook Messenger<\/h3>\r\n<p>Acquire more customers with <a title=\"Facebook messenger\" href=\"https:\/\/www.revechat.com\/facebook-messaging\/\">Facebook messenger<\/a> to grow your e-commerce business. Deliver better social support and engage your customers with Facebook messenger<\/p>\r\n<\/div>\r\n<\/div>\r\n<div class=\"col-md-4 col-sm-4 col-xs-12\">\r\n<div class=\"card\">\r\n<h3 class=\"heading-mod-h3 vspace-10\"><img decoding=\"async\" class=\"img-icon-rht-spc\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/02\/destination.png\" alt=\"destination\" \/>Visitor Journey<\/h3>\r\n<p>Mapping your visitor\u2019s journey helps to gain a better understanding of the buying experience from the customer\u2019s perspective by combining the pain points of the customers and acting to specific requirements.<\/p>\r\n<\/div>\r\n<\/div>\r\n<div class=\"col-md-4 col-sm-4 col-xs-12\">\r\n<div class=\"card\">\r\n<h3 class=\"heading-mod-h3 vspace-10\"><img decoding=\"async\" class=\"img-icon-rht-spc\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/02\/rounting.png\" alt=\"rounting\" \/>Intelligent Routing<\/h3>\r\n<p>Direct all the incoming chat requests automatically to the dedicated support agents and instantly engage them. In case the agents are busy, the chat requests are queued, and are attended once the wait time is over.<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"row row2\">\r\n<div class=\"col-md-4 col-sm-4 col-xs-12\">\r\n<div class=\"card\">\r\n<h3 class=\"heading-mod-h3 vspace-10\"><img decoding=\"async\" class=\"img-icon-rht-spc\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/02\/list.png\" alt=\"Chat Routing\" \/>Notes<\/h3>\r\n<p><span style=\"font-weight: 400;\">Add internal comments about your customer conversation simplifies the follow-up for the sales support process. Help your team members to deliver better customer engagement and more sales conversion.<\/span><\/p>\r\n<\/div>\r\n<\/div>\r\n<div class=\"col-md-4 col-sm-4 col-xs-12\">\r\n<div class=\"card\">\r\n<h3 class=\"heading-mod-h3 vspace-10\"><img decoding=\"async\" class=\"img-icon-rht-spc\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/02\/customer-service.png\" alt=\"Chat Tags\" \/>Automated Triggers<\/h3>\r\n<p>Trigger right messages to your website visitors and customers at right time. Based on the buying journey, send personalized messages to guide through a seamless checkout process.<\/p>\r\n<\/div>\r\n<\/div>\r\n<div class=\"col-md-4 col-sm-4 col-xs-12\">\r\n<div class=\"card\">\r\n<h3 class=\"heading-mod-h3 vspace-10\"><img decoding=\"async\" class=\"img-icon-rht-spc\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/01\/customization.png\" alt=\"customization\" \/>Customization<\/h3>\r\n<p>Raise your brand awareness by customizing your live chat widget that matches your e-commerce website. Create a consistent and professional image that appeals to the customers and engages them for sales conversion.\u00a0<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n<section class=\"section-padding-nw combine-cobrowsing csa\">\r\n<div class=\"container\">\r\n<div class=\"col-md-12 text-center\">\r\n<h2 class=\"heading-h2 vspace-20\">Quick and easy support with live chat for retail <br \/>\r\n and e-commerce customers<\/h2>\r\n<h3 class=\"heading-h3 vspace-70\">Prevent your customers from cart abandonment with automated live chat <br \/>\r\n for your e-commerce or retail store.<\/h3>\r\n<\/div>\r\n<div class=\"row\">\r\n<div class=\"col-md-6 col-sm-6 col-xs-12 csa\"><img decoding=\"async\" class=\"img-responsive\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/03\/Develop-trust-and-build-customer-loyalty_.png\" alt=\"Develop-trust-and-build-customer-loyalty\" \/><\/div>\r\n<div class=\"col-md-6 col-sm-6 col-xs-12\">\r\n<div class=\"col-md-12 vspace-40\">\r\n<h3 class=\"heading-mod-h3 vspace-20\">Develop trust and build customer loyalty<\/h3>\r\n<p>Gain customer loyalty for your brand with personalized chat conversations and live customer engagement tools. Try to exceed your customer\u2019s expectations by always acknowledging him as an individual to develop lasting relationships.<\/p>\r\n<\/div>\r\n<div class=\"col-md-12\">\r\n<h3 class=\"heading-mod-h3 vspace-10\">Bring in more customers<\/h3>\r\n<p>Acquire more leads by integrating live chat and real time website analytics. Interact with every visitor on your website by proactive chat and nudge them towards conversions.<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n<section class=\"section-padding-nw combine-cobrowsing csa\">\r\n<div class=\"container\">\r\n<div class=\"row\">\r\n<div class=\"col-md-6 col-sm-6 col-xs-12\">\r\n<div class=\"col-md-12 vspace-40\">\r\n<h3 class=\"heading-mod-h3 vspace-20\">Handle multiple customers at the same time<\/h3>\r\n<p>Live chat allows you to handle multiple chats at the same time, reduces the average response time and improves customer satisfaction level.\u00a0<span style=\"font-weight: 400;\">Save time by using canned responses to send instant answer to the frequently asked questions by customers.<\/span><\/p>\r\n<\/div>\r\n<div class=\"col-md-12\">\r\n<h3 class=\"heading-mod-h3 vspace-10\">Set welcome greetings for customers<\/h3>\r\n<p>Set and send personalized chat greetings to welcome your customers and assist them throughout their buying journey. Boost your e-commerce sales with the right and timely messages.\u00a0<\/p>\r\n<\/div>\r\n<\/div>\r\n<div class=\"col-md-6 col-sm-6 col-xs-12 csa\"><img decoding=\"async\" class=\"img-responsive\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/03\/Handle-multiple-customers-at-the-same-time.png\" alt=\"Handle-multiple-customers-at-the-same-time\" \/><\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n<section class=\"section-padding-nw bg-navy-blue sec-trusted-partner\">\r\n<div class=\"container\">\r\n<div class=\"col-md-12 text-center\">\r\n<h2 class=\"heading-mod-h2 vspace-20\">Grow your business with omnichannel e-commerce service<\/h2>\r\n<h3 class=\"heading-h3 vspace-70\" style=\"color: #fff;\">Deliver virtual brick-and-mortar experience to your ecommerce customers with live chat.<\/h3>\r\n<\/div>\r\n<div class=\"col-md-12 col-sm-12 col-xs-12  text-center vspace-20\"><img decoding=\"async\" class=\"img-responsive\" style=\"margin: 0 auto;\" src=\"https:\/\/www.revechat.com\/wp-content\/uploads\/2019\/03\/omnichannel.png\" alt=\"live chat\" \/><\/div>\r\n<\/div>\r\n<\/section>\r\n<section class=\"section-padding-nw1\">\r\n<div class=\"container\">\r\n<div class=\"col-md-12 col-sm-12 col-xs-12\">\r\n<div class=\"free-trial-box\">\r\n<h2 class=\"heading-h2 vspace-20\" style=\"color: #fff;\">Boost conversations with conversational e-commerce<\/h2>\r\n<h3 class=\"heading-h3 vspace-70\" style=\"color: #fff;\">Reach out proactively to your customers and deliver personalized <br \/>\r\n experiences with REVE Chat<\/h3>\r\n<div><a class=\"top-foot-free-trial\" href=\"https:\/\/www.revechat.com\/signup\/?utm_source=home\">Get Started<\/a><\/div>\r\n<p class=\"top-foot-special-note\">Easy Setup No Credit Card Required<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Live Chat for E-commerce &amp; Retail Grow your online conversions, increase sales or reduce cart abandonment for your ecommerce or retail with REVE Chat Easy Setup. No Credit Card Required.Start 14 Days Free Trial Live Chat Analyze customer profiles to reach out to your prospects on your e-commerce website in real time and improve sales [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":64,"comment_status":"closed","ping_status":"closed","template":"page-videoChat.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11908","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/pages\/11908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/comments?post=11908"}],"version-history":[{"count":7,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/pages\/11908\/revisions"}],"predecessor-version":[{"id":240357,"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/pages\/11908\/revisions\/240357"}],"wp:attachment":[{"href":"https:\/\/www.revechat.com\/wp-json\/wp\/v2\/media?parent=11908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}